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Redirect to ADF profile options for Cases

edited Sep 23, 2026 12:57AM in Help Desk 3 comments

Summary:

Hello. We are in the process of enabling HR Help Desk and Case Management in our dev environment. I noticed that the below two profile options were mentioned in this Oracle document - , but we're unsure what it actually does when it's enabled (by default, it's not).

ORA_SVC_CASE_REDIRECT_TO_ADF_CONTACT and ORA_SVC_CASE_REDIRECT_TO_ADF_SR

Has anyone enabled it with Help Desk/Case Management already in Redwood UI? If yes, keen to hear your feedback or experiences.

Thanks in advance!

Version (include the version you are using, if applicable):

Our non-prod environment is currently on 26C

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