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Compute instance disabled, Upgrade to Paid Account page also broken

edited Sep 27, 2026 4:55AM in OCI - General

Summary:

Free Tier compute instance disabled and cannot be started. Also cannot self-upgrade to Paid Account because the upgrade page throws an error, and cannot open a Technical Support Request because the tenancy is not eligible until upgraded — stuck in a loop.

Content (please ensure you mask any confidential information):

My VM.Standard.E5.Flex instance was stopped, and when I try to Start it, I get:
"Instance is disabled and will not accept any action requests. Please contact customer support to reenable."

My subscription is a Free Tier account, past the 30-day trial window (subscription started ~2 months ago), with some unused credit remaining.

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