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UBL XML Invoice Stuck in Pending Exception Review in Document IO

in Payables Agent 3 comments

We are testing UBL XML invoice processing through Document IO.

The XML invoice was emailed to the Document IO email address and initially showed a Processing status. After approximately 30 minutes, the status changed to Pending Exception Review in the Streams page and is stuck in the same status for several hours. The invoice is not imported.

Ran Import Payables Invoices with:
Ledger specified
Invoice Source = Invoice Image
Business Unit left blank


Ran the Invoice Documents Recognition Tracking report, but no records were returned.
Reviewed the document through View Training, and all invoice attributes appear to be recognized successfully.
Confirmed that DEFAULT_ORG_ID is configured.

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