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Oracle Cloud Free Tier signup fails after successful card verification – request for manual review

in OCI - General 1 comment

Hello Oracle OCI team and community,

I am looking for assistance with an Oracle Cloud Free Tier account creation issue.

I am an individual user in Spain and I am trying to create my first and only Oracle Cloud Free Tier account.

The registration process reaches the final step successfully. My payment card verification also completes successfully. I am using a physical, bank-issued Mastercard debit card, and my bank successfully approves the temporary authorization requested by Oracle during the signup process.

However, immediately after I click "Start my free trial", the account creation fails with the following generic error:

"We’re unable to complete your sign-up. Common errors that prevent sign-up include incomplete or inaccurate information, masking your location or identity, or attempting to create multiple accounts."

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