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Free Tier signup blocked because previous OCI account was closed

in OCI - General

Hello,

I previously had an Oracle Cloud Infrastructure account, but the account was closed due unavoidable cirsumstance and on my behalf because i cant use the account's sevices.

I am now trying to sign up for Oracle Cloud Free Tier again. During signup, my payment card was successfully verified, but account creation failed with:

"It looks like you already have an account using a different email address. Oracle allows one promotion per person."

I contacted Oracle Cloud Support Chat and was informed that a closed account cannot be reactivated and that I should contact Customer Connect for this issue.

I understand that Oracle allows only one OCI account/Free Tier promotion per person. I am not trying to maintain multiple accounts.

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