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14 Days of Complete Silence & An Infinite Runaround: Documented Breakdown of Oracle's Broken Support

in OCI - General

Dear Oracle Community and OCI Leadership,
I am posting this publicly not merely out of frustration, but to document a systemic failure in Oracle’s onboarding and customer support apparatus. For the past 14 days, as a legitimate software developer attempting to evaluate Oracle Cloud Infrastructure (OCI), I have been trapped in an absurd, circular game of corporate hot potato involving four separate Oracle teams—with zero accountability, zero human engagement, and zero resolution.
Here is the documented, factual timeline of this two-week runaround.

1.The Incident: A Legitimate Registration Haltingly Flagged

On October 1/2, 2026, I attempted to set up an OCI Free Tier evaluation account. I used an authentic physical Visa/Mastercard issued in my own legal name, a standard domestic home broadband connection (no VPN, no proxies), and 100% genuine personal billing details.

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