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Filtering cases using the Team Member filter

in Help Desk 1 comment

Summary:

In Case Management, when using the filters to filter the landing page view the 'Team Member', 'Team Member or Hierarchy of', 'Queue: Team Member' and 'Queue: Team Member or Hierarchy of' do not work even though there are team members added to Cases. Has anyone had issues with these filters in their environments and managed to get them working?

In 'Configure Adaptive Search' Case is enabled and these filters are enabled in the UI.


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Version (include the version you are using, if applicable):

26D


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