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Escalate Action Not Available in Redwood HR Help Desk After Migration from Classic Help Desk

in Help Desk

Summary:

Hi Team,

Escalate feature is not able to see when we edit the helpdesk request after redwood migation from Classic.

After migration, users are able to:

  • Access Redwood HR Help Desk successfully.
  • Create and update Help Desk Requests.
  • Edit existing requests.
  • Perform other standard request management activities.

However, when editing a Help Desk Request, the "Escalate" action is no longer visible or available in the Redwood UI.

Please suggest

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