Upgrade to Pay As You Go stuck in "Upgrade in progress" for 1 week (Ref: OCS-10267734)

Summary:
Account upgrade from Free Tier to Pay As You Go stuck in "Upgrade in progress" for 7 days (Order Ref: OCS-10267734).

Content:
Hello Oracle Team and Community Advocates,

I requested an upgrade from Free Tier to Pay As You Go on October 16, but the account has remained stuck in "Upgrade in progress" mode for over a week:

• Order Reference: OCS-10267734
• Tenant Account: synchrolife.info@gmail.com
• Account Name: Victor Alberto Baquerizo Tarazona
• Home Region: US Midwest (Chicago) / us-chicago-1
• Billing Support Ticket in Console: 16482056
• Email Incident ID: 261020-001246

The OCI billing console continues to show "Upgrade in progress. You will receive an email confirmation when the upgrade is complete" indefinitely. The billing SR 16482056 was closed automatically without resolution and diverted to collections, which does not manage provisioning.