Cannot reset password, reset email not arriving (Free Tier, production workloads)

Username: ocigalaxyhost. Registered email: o***@g***.com.br. Home region: [região]. Cloud Support Chat reference: 261024-001086. A manual password reset was triggered by a chat agent and nothing arrived in any folder, including spam. I was redirected here. Could someone from Oracle check whether password recovery is deactivated for this user, re-enable it, and investigate delivery of the reset emails? No other administrator exists on the tenancy and I have two production instances running. I can verify ownership through a private channel