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PAYG upgrade workflow stuck in progress (Plan Reference: 42187506)

in OCI - General 1 comment

Summary: Free Tier to Pay As You Go Upgrade Stuck in Progress Indefinitely - Plan Reference: 42187506

Content (please ensure you mask any confidential information):

  • Account Type: Free Tier (Promo)
  • Region: Chile West (Valparaiso)
  • Plan Reference: 42187506
  • Start Date: April 2025
  • Email: d***s@gmail.com (address matches tenancy account)

Issue Description:

Under Billing & Cost Management > Upgrade and Manage Payment, the dashboard continuously displays:

"Your upgrade is in progress. You will receive an email confirmation when your upgrade is completed"

This state has remained pending for months without progressing, throwing an error, or sending a confirmation email. The payment method was accepted for verification, but the background provisioning pipeline appears hung. Because Free Tier accounts cannot open direct technical support tickets, I am posting here so a moderator or engineer can inspect the backend workflow for Plan Reference 42187506 and manually kick or reset the provisioning task.

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