Remove manual release of 3-way matching holds while retaining the hold resolution workflow

Summary:

The client would like to remove the manual release option for 3-way matching holds while retaining the hold resolution workflow.

Content (please ensure you mask any confidential information):

From a configuration perspective, this is not possible because the hold resolution workflow requires the “Allow Manual Release” option to be enabled for the hold type. As shown in the image below, when “Allow Manual Release” is deselected, “Allow Hold Resolution Routing” is automatically disabled.

The approach I have taken on previous projects was to control manual hold release through role privileges. However, removing the relevant privilege would also prevent those users from manually releasing other holds that require manual intervention, such as