Slug URLs for Knowledge Articles in Fusion Service DCS

Oct 30, 2026 5:08AM

Introduction

Oracle Fusion Service Digital Customer Service (DCS) provides powerful self-service capabilities that enable customers to search, browse, and access knowledge articles.

When implementing Knowledge Management in a customer-facing portal, one common requirement is to make Knowledge Article URLs more meaningful and user-friendly.

By default, Knowledge Article navigation is often based on internal identifiers, such as document IDs or content IDs. Although these identifiers are essential for retrieving the correct article, they do not provide much context about the article itself.

For example, a URL might identify an article using its document ID:

https://<your-dcs-domain>/?kmContentId=1000045

A more descriptive URL could additionally include the article title:

Slug URLs for Knowledge Articles in Fusion Service DCS

Introduction

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