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Oracle Free Tier account creation failed after successful Mastercard verification – Request for help

in OCI - General 1 comment

Hello Oracle Cloud Team,

I am trying to create my first Oracle Cloud Free Tier account from Nigeria.

During registration, I successfully verified my Mastercard. I received the OTP, entered it, and Oracle displayed a green confirmation tick with the message "Thank you for verifying your details."

The verification amount was deducted from my bank account and subsequently reversed.

However, when I clicked "Start Free", Oracle displayed:

"Oops, we're sorry, an error occurred while creating your account. We're unable to complete your sign up."

My registration details are accurate, and my selected home region is South Africa Central (Johannesburg).

I also attempted to contact Cloud Support through the live chat, but it returned:

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