Certifications pending approval are stuck between life events is there a way to approve them?
We have several employees who had multiple life events in a short period of time. Their pending actions for dependent certifications were triggered on the first life event and the employee submitted the documents. However, before the Benefit Specialists could review the documents and approve them, another life event was entered. Now we have pending actions that are pending approval that we can't approve. We can enter the received date, but we can't approve them so they continue to show on our reports. We can't back out the life events that are in the way because that will kick off
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