Knowledge Management
Discussion List
-
Customer Portal Default Search BugContent Hi All, Can you please guide me if i am doing something wrong because in Default Customer Portal Search page in my Answers I have word "Magnets" When i Put Mag* … -
Brand new to Knowledge ManagementContent I'm our company's new Knowledge Management specialist and would appreciate your assistance in finding articles, resources, tidbits, to help get me started. I'm g… -
Answer views from the Syndicated Knowledge WidgetContent Hi, we have placed the syndicated knowledge widget on our main product site. It displays the top5 FAQ for certain category. Question: Is there a way to report on…Matthias Hintner-114146 16 views 2 comments 1 point Most recent by Matthias Hintner-114146 Agent Desktop
-
Does RightNow admin side support adding meta keywords / description?Content Does RightNow admin side support adding meta keywords / description? OR The only option is to add meta keywords and description in templates like this? Version …
-
Viewing Answers with Guided-Assistance within the SmartAssistant windowContent Afternoon folks, We are currently experimenting with the use of in-line Guided-Assistance on our Knowledgebase Answers. This means that an Answer will consist of…
-
HTML answer hyperlinks indexed?Content Hi, I could not find anything saying explicitly whether or not the hyperlinks in HTML answers are indexed like URL answers or not? Do you know more about it? Att…
-
Longevity of inline imagesContent When pasting HTML into the Incident editor (Feb '15), inline images are saved to the server with URLs such as the following. https://.custhelp.com/ci/inlineImage… -
Answer Watch Updated merge field in message templatesContent We are working on customizing the message template for the weekly answer notification emails. We had a customization in place to add a news area to the emails, w… -
Answers are showing in HTML Format in ReportContent Hi All, I have created one Custom report for answers but it is showing as in HTML format. Please find the attached screenshot. Thanks, M.MuthulakshmiMuthulakshmi Muthaiah-121678 10 views 2 comments 0 points Most recent by Muthulakshmi Muthaiah-121678 Agent Desktop -
Answer Detail page only works in dev environmentContent When I open answer detail page, I get error message mentioned in the title in production & staging environment, but it works fine in development environment. I h… -
KB Tuning Presentation from MN User GroupContent Hi there, We're going to record Zuzana's presentation, so you (and others in the Community) can watch and learn ways to optimize your knowledge base, but in the …Erica (Leep) Anderson 18 views 2 comments 4 points Most recent by Erica (Leep) Anderson Agent Desktop