Knowledge Management
Discussion List
-
Knowledge Advanced - Copy to clipboard seems not to work?Summary: Copy and paste from Knowledge Advanced to your clipboard seems not to work. Content (required): When you copy and paste text from within Knowledge Advanced, say… -
is there a way to hide KB modules from agents and search until published date?Summary: Is there a way to hide KB modules from agents and search until published date? - From my understanding the PRIVATE status only hides them in Customer Portal. Ve… -
Possibility to restrict editing conditional sections for certain group of knowlSummary Is it possible with standard configuration or customization to make conditional sections only editable for specific (groups of) content editors?Content Hi there,…
-
Utilising "Add as text" on an incident message - can summary and question be removed without...Content so here is the basic scenario: An agent opens an Incident > Clicks on Messages > Clicks on Search Knowledgebase Searches for answer > and Clicks Add as text The … -
New Content Type added doesn't appear in other interfacesSummary: Content (required): Hi All, We have added a new content type and have assigned it to all the user group and have assigned the content of that content type with … -
Is there a way to see which KA file attachment links were clicked?Summary: We are using Knowledge Advanced, and we have some answers with a lot of attachments. We want to know which ones are being used/clicked. I didn't know if I would… -
Is there a way to change the From field on the Answer Review Template?Summary Is there a way to change the From field on the Answer Review Template?Content Does anyone know if there is a way to change the From field on the Answer Review Te… -
How often does the search re-index Answers?Summary: How often does the search re-index Answers? Content (required): Does anyone know how often the KB search will re-index Answers? Version (include the version you… -
Unpublished Date in Knowledge AdvancedSummary: Report required to show list of unpublished articles with the unpublish date Content (required): Currently trying to create report to show only un published KA … -
Knowlege creation & management, web inlays, self-service reports - WEBINARKnowledge Management in Oracle Service Cloud - If you want to explore more on this topic, I recommend you to attend the following Cloud Adoption Webinar, delivered by on… -
Knowledge articles searches statisticsSummary: Is there any table, view or report to show search attempts of users for Knowledge articles? Content (required): When a user searches for a word or phrase in My … -
Answer Reviewed Notification doesn't show Variable content from the Internal interfaceSummary: Our Answer Reviewed Notification is using the wrong interface when generating the email so the variables do not display in the Answer 'Solution' section of the …
-
what is the difference between advanced and foundationSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
Auto retire or re-instate articles based on categorySummary: Functionality to auto retire or re-instate articles based on category. Content (required): Is there a way to automatically retire or re-instate/re-publish an ar…
-
Restrict non org email address in sending out an article via Email this PageSummary: Content (required): Is there a way to restrict the non org email address in sending out an article via "Email this page" link in customer portal? Version (inclu…
-
Extraction of all articles from knowledge advanced in XML format.Summary: Export all the answers from knowledge advanced in XML format. Content (required): Hi Everyone, We have received a requirement to fetch the complete knowledge ar…
-
Displaying dynamic logo at the top of Customer PortalSummary: Agents accessing the CP to view the OKA Content (required): My customer is using Customer portal in B2C service cloud and wants their agents to use CP to access…
-
Scheduling in OSvC and Compressed CSV fileSummary: Content (required): We are using OSvC KA (but the same I encountered in KF) and I created the simple report. The results I wanted to be send via scheduling. Bec…
-
Knowledge Advanced - possibility to use variables within your content?Summary: In Knowledge Foundation it is possible to define and use variables for your content, to easily change this variables across all the answers you used. Is this po…
-
How To read 21D (11.13.21.10.0)Hi Gurus, Not sure if i have picked up the right platform to ask this Question. My Question relating Oracle Fusion Version reading-->example: 21D (11.13.21.10.0), in thi… -
Content Expiration tasks not automatically assigned to Content OwnerSummary: Current implementation of Knowledge Advanced uses the Content Expiration task to generate a task when the content is 7 days from expiring. This process is worki…
-
Does Answer Versioning delete the answers.expire value when Review is triggered?Summary: The answers.expire date is being set to null by the system. Content (required): We have turned on answer versioning. We are setting review dates (answers.expire… -
Use Scheme attributes in reportSummary: Content (required): We are using KA and we created some custom attributes in Content Type schemes (see picture - for instance Article Source, Source Details, et…
-
You’re Invited! Help Us Improve Our Knowledge Authoring DocumentationOracle Knowledge Management is a knowledge base solution that answers users’ questions efficiently and consistently across multiple channels while accelerating the issue…Cyndi Lambinicio-Oracle 27 views 0 comments 0 points Started by Cyndi Lambinicio-Oracle Agent Desktop -
Published Answer are not showing result in the Customer PortalSummary: Hi All, We have 2 instances, Test and Production with the same answers. In the test instance, answers are shown in the customer portal but we tried with the sam… -
Best Practice for Article LengthIs there a recommendation for what an ideal article length should look like? Content (required): Version (include the version you are using, if applicable): Code Snippet…
-
How do I use rules to force Answer review then unpublish if Answer hasn't been republished..Summary: We want to force answer review every 18 months, but leave answer public. If answer hasn't been republished within 24 months, then set status to Private to unpub…
-
How can we import bulk of articles inside B2C RightNowSummary: Using B2C to import bulk of articles to use it in Knowledge Advanced Content (required): Dears, We are migrating current knowledge base to 'Knowledge Advanced' … -
Can we notify agents with new articles automatically?Summary: New articles notifications Content (required): Dears, We have a requirement to notify our call center agents automatically once a new content is published on ou…
-
Why is Last Published On date blank in all my public answers?Summary: We have over 1600 knowledge articles in our customer portal visible to customers but none of them have a Last Published On date even though they've been publish…