Knowledge Management
Discussion List
-
Rating guided assistanceContent Hello, We are aware that we can use the feedback widget if we insert guided assistance into an answer but we would like to know if there is a way to receive feed… -
Intent Builder - OKAContent Is it possible to limit intents by a User Group? We have our CP setup to allow our internal users to view specific user groups to segment our content by the line… -
Best practice question - Re: Deleting an attributeSummary Should this be done?Content As we migrated from knowledge foundation we created attributes to match our KF content sections 1 for 1. Now that we are more than a … -
Unable to find Content with Answer Id in Customer Portal ApplicationSummary Unable to find Content with Answer Id in Customer Portal ApplicationContent Hi All, We are using Customer Portal application to display Knowledge Advance Content… -
Exclude content types from OKA searchesSummary Exclude content types from OKA searchesContent We want to exclude certain content types from OKA searches. Is it possible to have a content type not indexed in O…
-
View Answer TemplateSummary What is the template used by View AnswerContent Hi, I am using a .NET version of OSvC and Knowledge Base for answer (not using Customer Portal) and I need to cus…
-
OKA - Add images in subscription notifications mailSummary Customer needs add images to subscription notification mailContent Customer needs add images to subscription notification mail in knowlegde advanced. is it possi…
-
How do you add descriptions to show in search for URL Answers?Summary HTML vs. URL Answers showing in Search Results are differentContent When completing a search Answers Types of HTML show a short description of what is on the pag…
-
Bulk Subscription AdditionContent In KA we have a group of 450+ users that need to have a Content Type subscription added (not document level, but entire channel/type). The CP doesn't allow for s…
-
Oracle Knowledge Advanced - How the search engine works?Summary Does the search engine find the search term inside the words?Content Does the search engine find the search term inside the words? For example, If we are looking…
-
Examples of online Guided Assistance?Content Hello, We're trying to start online guided assistance and have so many questions about the best ways to do this. I can't find a best practices guide... Does anyo… -
Service – Ask the Experts: Oracle Service Cloud - Is Your Service Cloud Knowledgebase Providing ValuContent Submit your questions for the Service – Ask the Experts: Oracle Service Cloud - Is Your Service Cloud Knowledgebase Providing Value? session to have them answere…Jennifer Hinh-Oracle 31 views 5 comments 2 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop
-
Answer Content Tune-Up ChecklistContent Does anyone know where I can find the Answer Content Tune-Up Checklist ? It is mentioned in the Answer Content Best Practices guide but I can't locate it any whe… -
Manage Search Query - Tuning Requests (product concepts)Content Recently I have been seeing the following in the Manage tuning requests section of the Manage Search Query. Has anyone else had this? Nothing in here is helpful …
-
Questions avoided by interventionSummary how do I interpret this reportContent Hi, I need to justify our knowledge bank and I'm trying to ascertain how many Service Requests are not raised because the a…sandra taubinger-151765 10 views 1 comment 1 point Most recent by Sebastiaan Draaisma-122509 Agent Desktop -
Visibility Control for the Knowledge Advance ArticlesContent Hi All, I'm looking for controlling the visibility of Knowledge Advance articles in Customer Portal. I have 4 interfaces and I want to restrict the article in fe…Yogesh Jayalekshmi-123167 27 views 4 comments 0 points Most recent by FNU Preksha-136814 Agent Desktop
-
How to access Answer/Content along with SSO URL through OKA Customer PortalSummary How to access Answer/Content along with SSO URL through OKA Customer PortalContent Hi All, We enabled SSO for Knowledge Advance CP Application and able to access…
-
Exclude Content Types from Learned LinksSummary I would like to choose what content types are eligible for learned links.Content As a user of OKA, I would like the ability to control what content types are sub…
-
Indexing and SearchingSummary When does KF Reindex and What is Indexed?Content I am sure this has been asked before, but how often/when is KF indexed? Is there a utility I can check to make s… -
Converting file attachment answers to regular answers with an attachmentContent We have lot of PDFs that initially were loaded in knowledge base for easier launch purpose but it limits ability to capture answer feedback from users. If we try… -
Knowledge Advanced - possible to show selected text attribute instead of search snippets?Content With one of our channels/content types, HTML answers, snippets are too often not helpful when the search generates them from the keyword field. All the user sees…
-
Workflow for FeedbackSummary Enable a workflow for agent feedback to funnel to their sups/leads before coming to the KM teamContent Has anyone enabled the ability to kick off workflows for f…
-
JavaScript in Knowledge Base AnswerSummary The javascript doesn't seem to workContent Dear all, I have a javascript embedded in the html source code on a KB Answer (cf. below source code). When I press th…
-
word documents as attachment in a Knowledge ArticleSummary embedding word doc in Knowledge ArticleContent I've tried to search to see if this question has been asked previously. I know its not best practice but I need to…sandra taubinger-151765 22 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop
-
Sharepoint Image Access - CloudContent I have a client that is using an On Premise sharepoint application to access images that are used in their OSVC knowledge base. They use SSO for both their deskt… -
Inline Conditional Sections in CKE EditorSummary In the new CKE editor, we are unable to keep the content of multiple conditional sections in a single line.Content Does anyone use mutliple conditional sections … -
How does the viewed count on an answer work?Summary How does the viewed count on an answer work?Content I wanted to understand the how the mostly viewed articles are fetched from KB? If someone is getting an artic…
-
Is there a way to submit feedback to an answer without using default popup way?Summary Is there a way to submit feedback to an answer without using default popup way?Content Is there a way to submit feedback to an answer without using default popup…
-
Knowledge Advance Content typevisibility issueSummary Some users cannot see content typeContent Ok Community I don't ask questions often I usually try to answer them. I have a content type that was created in KA and… -
Can Knowledge Foundation and Knowledge Advance co-exists?Content Hello, We currently have Knowledge Foundation and is in the process of implementing Knowledge Advance. I understand KA is an add-on to the OSvC. We have around 7…