Knowledge Management
Discussion List
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Is the Answer search case sensitive?Summary Is the Answer search case sensitive?Content I'm looking to find documentation on whether the Answer Center Search is case sensitive or not. I don't believe it is… -
Broken Link checker report, not refreshingSummary Broken Links, link checker reportContent I run the Broken Link checker report, fixed the links on the pages and the links didn't disappear in from the report. Ho… -
Content Attachments migration from Inquira to OKA (Oracle Knowledge Advance)Summary How to migrate Contents attachments from Inquira to Oka (Oracle Knowledge Advance)Content Hi All, Can you please suggest me to how do below requirement. Need to …
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How to make REST API count clicks on answers endpoint ?Summary I need to record the clicks on answers using REST API.Content I have a page with FAQs that uses KA REST API to get content from KA. When someone ask a question o…
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Ignore or Disable Minus (-) in SearchSummary Anyone know how to disable or ignore the Minus (-) in search?Content We link to hundreds of document files (stored on SharePoint) in our customer portal. We rece… -
Hide an Answer attribute in CP Answer View pageSummary Is it possible to hide an attribute defined in KA Content type in Customer Portal?Content In Answer View page, can we hide an attribute/field defined in the Cont…
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How to access the code in an Internal API?Content Hi, Following is the code snippet from model file (okcs.php), which the controller of Answerlist widget references to fetch the list of answers. I wanted to unde…
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Setting a published Answer for periodic reviewSummary Setting a published Answer for periodic reviewContent In the Details tab of the Answers, there is a Review On field. I have set dates, but never receive emails a…
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Screenshots on manual answersContent Hi, Our organization recently started working with answers to be used for knowledge base. Since most of our answers will be manual (and not proposed incidents), …
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Getting Error while Connect .Svc Service in RightNow Console through Add-inContent I am trying to Create a workspace -addins which consumes service "https://XXXX-XXXX.com/ServiceName/ServiceName.svc" , and hit the service by some exposed method…
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Keyword use in knowledge articles.Content We are creating a new knowledge base. RNT recommends limited use of keywords. This is counter to what another group in our company is doing. They are adding keyw…
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Allowing API REST access to a range of addressesSummary API REST SEC_PAPI_INTEG_HOSTS_REST BLOCKContent Hello, I have a Java Application that calls API REST on my Web Portal (from IBM). I need to block API REST access…
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Message Templates - Conditional Sections within Default Case SectionSummary Message Templates - Case Section - Default - Conditional SectionContent Hi All, In Message Templates is it possible to have a Conditional section within a Defaul…
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Knowledge Advanced - Product information on external systemSummary Knowledge Advanced - Product information on external systemContent Hi, I'm starting to work with Knowledge Advanced and I've been searching documentation but was…
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CP 3.7 for Answer Versioning system requirements?Summary Answer Versioning indicates CP 3.7 is a requirement. Why is this?Content Hi all, The Answer Versioning article lists system requirements. 18A is required, which … -
Looking for information on how to conduct a Knowledgebase TuneUpSummary Where can I find the Knowledgebase Tuneup Template and Checklist?Content Each year we conduct a tuneup of our knowledgebase using the template and checklist prov… -
Okcs answer list widget on browse pageSummary Okcs answer list widget on browse pageContent I am trying to customize Okcs answer list widget on browse page. currently it shows all the articles in system on p…Khosla Ridhima-Oracle 23 views 3 comments 0 points Most recent by Peeyush Sharma-127924 Agent Desktop -
Answer APISummary How to use Answer API for Search the KB from external systemContent Hi Gurus, We are trying to implement the OSvC KB in our corporate portal. (Note: We don't hav…Mohana Gopal Selvam-Oracle 30 views 3 comments 2 points Most recent by Mohana Gopal Selvam-Oracle Agent Desktop -
Issues with toggling the boldness of certain sections of textSummary Can't turn some Bold text weight to normal in Answer editorContent Ever since the latest answer editor came out we've had some users report that they cannot togg… -
API which provides metadata details or object detailsContent Is there any REST API , which can provide the metadata information or objects details? for eg. I need to find out the contacts information like Id , name , usern…Peeyush Sharma-121934 23 views 2 comments 0 points Most recent by Peeyush Sharma-121934 Agent Desktop -
Can't get most popular contentContent Hi, I'm trying to get most populars contents via REST API using the following method: http:///km/api/content?orderBy=mostPopular But this returns an error. I tri…
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18B - Find/Replace in Source editor no longer availableContent After upgrading from 17D to 18B, Find/Replace in Answer Source editor has been disabled. This makes it tedious to perform code updates. Has anyone found a way to…
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Knowledge management best practices, KCS Guide and other follow-ups from October 2015 Bay Area User.Content Thanks to everyone that attended the meeting the other day. I'm creating this thread to capture follow up items. Attaching the slides that Jeff presented here. A… -
Difference AnswerView and CPAnserView widgetContent Hi there, For one of our customers I am wondering what the difference is between the standard AnswerView widget versus the CPAnswerView widget. Could you tell? T… -
Content Search APIContent We are trying to retrieve Search results using KA REST APIs. Currently we are following the below sequence of Steps - a. /srt/api/v1/search/initialScreen b. /srt…Dheerag Eshwar Bangera 13 views 5 comments 0 points Most recent by Peeyush Sharma-121934 Agent Desktop
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Answer RankingContent I gave a feedback from customer portal which gets updated in the Answer ranking report like if we give feedback as 1 star for a particular subject, the same gets…Naveen Samineni-121735 5 views 2 comments 0 points Most recent by Anthony Smith-114390 Agent Desktop
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Right now knowledge service FAQContent FAQs are coming as a batch of 100s. A start which is between 1 and 100 has to be specified. If that's the case how do we fetch top FAQ and all FAQ. Please clarif…
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Incident proposal to knowledge, how to configure what fields are populated in the notes sectionContent Hi, Looking for a way to customize and control what fields are taken be default, when an incident is proposed to an answer, to be apparent int he notes field. Ha…
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How does the data refresh on one widget, based on a selection in another widget - without refreshingContent Hi, After we enable KA on customer portal, we have "Answers" page in the main menu (next to home page). On this page, we have two widgets - ContentType widget an…Dheerag Eshwar Bangera 18 views 1 comment 0 points Most recent by Peeyush Sharma-121934 Agent Desktop
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How can I get Incident field ID?Content Hi Everyone, I can find Contact field ID in the page as below,but how can I get Incident field ID from any place?thank you. http://documentation.custhelp.com/euf…