Knowledge Management
Discussion List
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Create a Historical version of Answer while updating answer solution via custom scriptSummary I will be updating hundreds of articles using custom script but I need that historical version should be created so that I can see what has changedContent I will… -
Correct path of ImagesSummary What is the correct path of imagesContent Hi Experts, I am currently customizing our Knowledge Base Portal Homepage and I'm stuck in getting the correct path fil… -
Is it possible to create a search index for knowledge article documents from VBCSSummary Indexing for knowledge articlesContent Hello, Is it possible to create a search index in Visual builder for knowledge articles so that if we search for any parti… -
Rule to Reassign Answers to a new Staff Account / Group when Staff Account moves to another GroupSummary Rule to Reassign Answers to a new Staff Account / Group when Staff Account moves to another GroupContent Is it possible to create a rule to reassign Answers to a…
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Join condition for Search Knowledge base report with incident language idSummary Join condition for Search Knowledge base report with incident language idContent Hi Team, We have integrated the Search Knowledge base functionality with inciden…
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Review Answer Version Draft on Customer PortalSummary For reviewers that do not have Agent Desktop licenses, is it possible for them to review an answer version draft on the customer portal?Version 19A -
Service Request - Default knowledge window openSummary The "Right hand pane" / knowledge window is closed by default when opening a service request window. Seeking to make this window open by default.Content The "Rig…
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Communication HubsSummary Communication HubsContent We are looking to revamp our Knowledgebase Homepage to include a communication hub to provide agents with a one stop shop for all commu…Kay Billand-135269 13 views 3 comments 1 point Most recent by Bodhisattwa Mukherjee-Oracle Agent Desktop
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Best Practices Embedding Images within AnswersContent My company's knowledge base is comprised of very technical answers with troubleshooting steps. We would like to place images with specific steps. I'm looking for…
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Metrics on videoSummary Video stored on custhelp drive - is there a way to track plays through Oracle?Content I have a video stored on the custhelp drive in the assets folder and I was …
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Update content with file attachments using Rest API - /km/api/v1/content/{id}Summary OK-FMS0009 - Cannot get file: [fileName = {fileName}]Content Hello All, When we have tried to upload attachment using update content Rest API we have received OK…
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Migrating from knowledge foundation to knowledge advancedContent My organization currently uses knowledge foundation (internally-facing through the console only) and we are considering a move to knowledge advanced. Has anyone …
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OKA - Content Schema Attribute Values in Custom ReportSummary OKA - Content Schema Attribute Values in Custom ReportContent Hi All, Any idea, how to show Content schema attribute values in a custom report. There is OKCS tab…
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Analyze Traffic to a Single AnswerSummary How to understand why the sudden increaseContent We had an answer that had 10x the amount of volume it normally sees over a short period of time. We *think* we u… -
Join Virtual Meetup on "Refreshing Your Knowledge base" on Jan. 16, 2020Content Oracle CX Service Product Manager Jeff Elser will be leading a virtual meetup on "Refreshing Your Knowledge base" for Oracle CX Hero Hub members at 11:00am Easte… -
KA Search - exclude content on pageContent Is it possible to exclude certain text on a Knowledge Advanced page or within a link? We have pages that match a search result purely because they have a link re… -
KA REST APISummary Content (IM) API vs Search APIContent Could someone please clarify me when to use the Content (IM) API and when to use the Search API. I have the impression that…
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assign answers in OKASummary Cannot assign an answer outside my group in OKAContent Hi, we are having troubles assigning answers to a new owner in OKA. I can assign an answer to persons with…Sjoerd Spring in 't Veld-145555 15 views 2 comments 0 points Most recent by Sjoerd Spring in 't Veld-145555 Agent Desktop -
Facet searches OKASummary Facet searches by differents content typesContent is it possible to do facet searches by different content types not just for one? Version OSvC 19b
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Assigning articles to BU in order to segregate KnowledgeSummary Segregate articles by Business UnitsContent Hello there, I am trying to segregate articles/ knowledge by Business Units. Each BU holds different policies, theref… -
Segregate KA access through APISummary I'm looking for a way to segregate KA access using the Rest API.Content Hello Experts We are planning to use KA and give access to it's functionality to differen…
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How to supress node and attribute labels from showing in CP from Knowledge AdvancedContent In most of our content types (formerly channels) we have a node named "Attachments" defined to "Allow multiple copies of this node" then an attribute named "Atta…
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How to add and an attachment manually to an Article?Summary How to add and an attachment manually to an Article?Content Hi, We are trying to add an attachment to an Article and we couldn't see the option. We have refereed…
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How to add attachment to an Article using REST API?Summary How to add attachment to an Article using REST API?Content Hi, We are trying to attach a file using REST API to an Article but we are unable to. Could you please…
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KA - Managed Search Query - Concept ClusterContent See attached. When MSQ is showing this; is it clustering the concepts or matching two concepts? I don't understand what the drop down is when there's two concept…
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Guided Assistance - disable auto-scrollContent Hi everyone With the standard behaviour of GA it auto-scrolls down to the next line as soon as the user selected an option. This hides the selected option and in… -
KA MSQ - Skip WordsContent Do skip words still exist in KA? Can the list be modified?
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Conditional content section - labelContent Hi everyone Has anyone come across a method of labelling the conditional content section (i.e. ) when editing an answer using the WYSIWYG? We're currently helpin…
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Oracle's road-map for OSC updatesSummary Is there a road-map publicly available so we can see what features are coming to Oracle Service CloudVersion 19B
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Global ind and Replace Export to ExcelSummary To convert the field value to hyperlink within the generated excel sheet of Global Find and ReplaceContent Hi, Under Service->Knowledge Base->Authoring menu, we …