Knowledge Management
Discussion List
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Why is Last Published On date blank in all my public answers?Summary: We have over 1600 knowledge articles in our customer portal visible to customers but none of them have a Last Published On date even though they've been publish… -
Can I customize/add search filters in Knowledge AdvancedSummary: Add advanced search filters Content (required): Dears, We need to add some search parameters to knowledge tab not just searching with keywords as attached, for … -
Knowledge base and Tier 1 sessionsSummary: Wondering about searching Customer Portal vs searching our Knowledge Base report. Content (required): Good morning. Currently our agents use a knowledge base re… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Insert paragraph in Answer editorSummary Insert paragraph in Answer editorContent Hello, In one of our previous upgrades, we began seeing this feature within Answers. Its a red dotted line that follows …
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Answer Versioning SolutionContent After developing an answer versioning solution for a client we thought it might be nice to make it into a simple generic solution that can be installed by any Ad… -
Is it possible to update/edit the dictionary in Knowledge Advanced for content authorsContent Hi all We have common terms that appear throughout our articles, company names, products etc. However every time content authors spell check the article we have … -
Agent feedback on answers in kbSummary Survey on answers for internal use to capture agent feedbackContent We use our knowledgebase internally for agents to find info, knowledge and guides/manuals to … -
In KnowledgeAdvanced, can the latest minor version of an article be removed?Content An author had a list of articles and they started changing the review date. The problem is that they changed the date of articles that should not have been chang… -
Attribute Name change in Content Type vs creating new attributeContent We want to re name some of the attribute names we have across our content types i.e. from Question to Introduction, Answer to Details. These were set when we tra…
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maker/checker option when adding new answer to the knoweldege managementSummary is there is an availbilty to have a maker/checker so the answer will not be added until the checker give confirmation on the added answer to the knowledge manage… -
Link an answer within an answer that will open in the consoleContent One of our clients would like to add links to other answers within the answer they are creating but, they want the answer to open in the console and not CP. Does… -
Taxonomy 101 ResourcesSummary Participants in the April 26, 2021 KM Best Practices Cloud Customer Connect session asked for some taxonomy resources and references. Content Just getting st… -
Service – Understanding Knowledge Maturity, Supporting Processes, and Advanced Capabilities, 26 ApriContent Submit your questions for the Service – Understanding Knowledge Maturity, Supporting Processes, and Advanced Capabilities session to have them answered during th…
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Knowledge Base Add/Edit permission ModificationContent Hi All, Please note we have a requirement as below I have two profiles A and B. Both are having Knowledge base access. Here Profile 'A' created 10 Answers. Profi… -
Service – Streamline Service Through Clean Data, 28 April 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – Streamline Service Through Clean Data session to have them answered during the live event. Post your questions by posting…
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Make product category required for answersContent Hi, is there any way to make the product and category field required in the answer workspace? If not, i there a way to show a hint if the field is not set to any…
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An answer report to fetch answer viewed per contactContent There is a requirement in which we want to fetch the total number and answer details for every end-user on our customer portal. Is this possible? Version 19A -
Where is the list of available locales defined when configuring locale for inteSummary Where is the list of available locales for an interface definedContent Hi there, Am looking for an option where to define locales when configuring an interface. … -
Ways to Extract the data from OSvCSummary Hi All, need help on ways to extract OSvC data from database, please let me know if there is any tool or setup to extract the data.
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Create an Unpublishing Note in Knowledge AdvancedContent Hi all We are wanting to track the reason that articles are unpublished. Currently we are having to edit the articles, update the Reason for Edit field, Save and…
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how to create additional categories to be made available in the Knowledge set up page.Summary While creating a knowledge article each article can be tagged to a category to organize the article.Content While creating a knowledge article each article can b…
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The list of possible integration options for integrating oracle knowledge advanced and Oracle FusionContent The list of possible integration options for integrating oracle knowledge advanced and Oracle Fusion Cloud. Version 20D
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Passing parameters to the right now URL (Browser Agent)Summary Passing parameters to the right now URL (Browser Agent)Content We need to know if we can pass parameters to the right now URL (Browser Agent)
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Advanced Knowledge answers won't appear in search resultsSummary Answers created and published from authoring wouldn't appear in incident knowledge area although their current status is "live"
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Join our 21A release webinar on Tuesday, February 23rd!Summary Join for an overview of the 21A enhancements for B2C Service, Field Service, Intelligent Advisor, and Knowledge ManagementContent In this webinar, the CX Service…
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Helpful Formula - Business Days Calculation, Date_DiffContent I was disappointed in the limited capability of the rel_date_diff function. (It can’t be nested in other expressions.) Instead I came up with this formula for ca…
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Service – Is Knowledge Just a Knowledge Base?, 23 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Is Knowledge Just a Knowledge Base? session to have them answered during the live event. Post your questions by posting a…
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Service – Ready for Knowledge?, 9 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Ready for Knowledge? session to have them answered during the live event. Post your questions by posting a new comment to…