Knowledge Management
Discussion List
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How to clan up the File StorageSummary Which data stores in File Storage area and how do we clean up the space. Also would like to know is there any issues if we clean the file storage -
Join our Simplifying The Agent Experience Without Compromising The Face Of Your Brand webinar on FebSummary Join this session to hear how you can increase agent productivity while removing complexity to ensure high value customer engagements.Content We have an upcoming…
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Please tell me how to get and display the memo of the answer table.Summary Please tell me how to get and display the memo of the answer table.Content I want to get the notes value from the answer table and display it in the CP. I am wri…
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I got the View button of "search / Keyword Text" of the widget and created the widget.Summary I got the View button of "search / Keyword Text" of the widget and created the widget.Content I got the View button of "search / Keyword Text" of the widget and …
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Answer Can you tell me all the field names (column names) in the table?Summary Answer Can you tell me all the field names (column names) in the table?Content Answer Can you tell me all the field names (column names) in the table? The follow…
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I can't get "Notes" in the answer tableSummary I can't get "Notes" in the answer tableContent I can't get "Notes" in the answer table ----- SELECT Answer.Notes FROM Answer WHERE ID= 2761 LIMIT 1 ----- Version…
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Answer versioningSummary Answer versioningContent Using the "Data Import Wizard" in the answer versioning Does anyone know how to register all at once?
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It connects to the Connect PHP API with the answer ID as an argument, but it is "null".Summary It connects to the Connect PHP API with the answer ID as an argument, but it is "null".Content I am writing the following source code. $answerID = \RightNow\Util…
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Answerテーブルのメモ（Notes）を取得する方法についてSummary Answerテーブルのメモ（Notes）を取得する方法についてContent Answerのメモを取得する方法についてご教示いただけないでしょうか？ 例えば 宜しくお願い致します。…
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Answerテーブルのメモ（Notes）を取得する方法についてSummary Answerテーブルのメモ（Notes）を取得する方法についてContent Answerのメモを取得する方法についてご教示いただけないでしょうか？ 例えば 宜しくお願い致します。 Versio…
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Option where a Administrator proxies into a Manager's account and exploring a way to control the KnoSummary When a Administrator proxies as a Manager , we would like to control the visibility of articles that they will be able to view. Looking forward to suggestion on …
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Expand/Collapse answer content searchable in Search Results and page search?Content We're trying to implement expand/collapse functionality on our customer portal answer pages but have come across an issue related to searching. Has anyone implem… -
Easily insert source code into KB pageSummary Is it possible to create a button that inserts some source code into the answer page?Content I'm using collapsible panels form Bootstrap. I can copy and paste th…
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Feedback forms in Oracle Knowledge AdvancedSummary How to expose feedback forms(created questions and answers) to end user or agent to give their feedback.Content Hi All, I have created a form with two questions …
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Create Knowledge ArticleSummary Unable to create the Knowledge ArticleContent Hi, Hope you all doing good. I have Assigned to user knowledge author Service,Knowledge Manager role to user still … -
ITIL Problem management Process Flow implementationContent Hello Experts, We are planning to implement ITIL problem management process flow in Oracle service cloud and would like to know if anyone has done this before fo…Jayashankar Lingaiah-Oracle 26 views 5 comments 2 points Most recent by Pedro_Viglione. Agent Desktop
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Where and how special response can be used when adding it inside answerContent 1-A short version of the answer that can be used as the excerpt text returned by search results. 2-It can also be used to format the answer content based on how … -
Create multiple duplicates of a guideSummary Trying to figure out an easy way to create multiple copies of an existing guideContent Hi Friends, I have one guide that is used as a template. I want to create …
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Remove OKA Side panel from home pageSummary Remove OKA Side panel from home pageContent Hi Team, How can we remove side panel(as shown in attached screen shot) from home page of BUI? Thanks, Dev -
(KA) Can Answer Feedback from CP automatically create Incident in Service Cloud?Summary Is there a way for answer feedback submitted from the customer portal to automatically create an Incident?Content If there is no OOTB functionality for this in K…
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How to crawl dynamic web pages (*.jsp, *.asp etc)Content Hi, When we try to add URL of dynamic web pages under Authoring->Collection Setup, the web pages are not crawled and the "No. of Documents" shows as 0. When we a…
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whats the difference between keywords in the answer and search priority wordsSummary whats the difference between keywords in the answer and search priority words as they both seem to be used in the searchContent I have been looking at understand…
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Search and alias words with spacesContent I've read that aliases.txt doesn't allow spaces. How would we go about trying to get search phrases to return results for certain words then? Example: Search ter…
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How are the relationships between answers recorded in the database?Summary How are the relationships between answers recorded in the database?Content I have tried looking through various documentation such as https://documentation.custh…
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Creating a hyperlink to an answer in the authoring toolSummary Is there a way to create a URL from OSvC to KA?Content Hello, I'm trying to create a link to an answer in the authoring tool. I know this can be done with tasks:…
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How do you determine your knowledgebase health?Summary Looking for ideas or benchmarking on how metrics are used to determine the effectiveness of the knowledgebase.Content How do you use the available metrics to det… -
Display Message Based on CategorySummary Display Message Based on CategoryContent I would like to be able to display a message on the Answer workspace when someone selects a specific Category. Has anyon…
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Is an agent-facing knowledge base the right place to keep coaching materials?Summary Looking for any experience or best practices for housing coaching materials in an agent-facing knowledge baseContent Historically, our agent-facing knowledge bas…
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(KA) How to display translated Feedback Rating for content type based on Locale/Interface?Summary How to assign English feedback rating to English interface/locale articles, and French feedback rating to French interface/locale articles?Content In Knowledge A…
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Introducing knowledge managementSummary Looking to network with organisations who can share their experience of implementing knowledge managementContent hi, Here at The Co-op in Manchester, UK, we're l…