Knowledge Management
Discussion List
-
: Articles based on UsergroupsSummary Can we get the articles tagged to the usergroups by passing usergroup as an explicit filter?Content Hi, I am looking for a solution on one of the below use case … -
Export Data Dictionary TablesContent Does anyone have a way to export the data dictionary tables? Fields I would want: * Table Label * Table Description * Tbl # * Visibility * Attributes * Primary K…
-
Unable to delete my own postsSummary Delete post that has been resolvedContent Hi , I am trying to delete one of my unanswered posts that I solved myself. However I get the following error. How to I…
-
Add/edit styleContent Hello Community, is it possible to add or edit a style for the knowledgebase answers in agent desktop (See attachment)? Best regards and thank you in advance!
-
Access lvl restricted knowledge on non CP websiteContent We have another website that is SSO enabled and whose users all have contact records. What I am trying to do is figure out how to add a module/widget .... someth… -
Knowledge Advanced: Export/Import data from Knowledge AdvancedSummary How to export/import data from Knowledge Advanced?Content I want to export the articles uploaded in Knowledge Advanced and import it to another environment. Vers…
-
How to define user groupsSummary I want to be able to add, define, edit and change who is part of the user group(s)
-
Filtering based on multiple products or categories - Knowledge APIContent Hi, Would like to know whether filtering based on multiple products or categories is possible in Knowledge API operations. I am able to add a filter on Product a…
-
How can I erase data from okcs_stg_content_view table ?Summary I need to erase all data from okcs_stg_content_view table. How can I do this ?Content I need to erase all data from okcs_stg_content_view table. How can I do thi…
-
Search OptionsSummary Knowledge Advanced OptionsContent I'm digging into search options and functions in Knowledge Advanced and would like to know what is available? Boolean? Semantic…
-
Answer weight different on Customer Portal vs ConsoleContent I'm running the same report from the console that I use on my answers list page and search for the phrase "password" . I unhid the weight column. Shouldn't the w… -
Grouping contents by work division and showing tasks only to right work divisionSummary I need to show workflow tasks only to the correct groupContent I have some groups on my company, like IT division, Marketing division, Legal division and more ..…
-
Private FAQ vs Standard textContent Are there any guidelines or best practices as to when to use standard text vs private FAQs. I'm finding that our list of standard text is growing too large and s…
-
Search Answer based on Document IDSummary I want to fetch answer from okcs answers table based on a document ID.Content Hello, I want to fetch the Answers based on Document ID using OKCS Model , I am usi…
-
Answer Feedback CategoriesSummary Ability to filter the type of feedbackContent We are using Knowledge Advanced internally for our CS Agents with the ability to leave feedback. Is there any way w…Kay Billand-135269 16 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 Agent Desktop
-
Approach to Changes to the Sunday rules in the state of MassachusettsSummary Looking for proactive opinions or approach to the changes to the Sunday rules in the state of MAContent Does Oracle or any of its Payroll customers have any proa…
-
Answer auto-display for popular intentsSummary Possible to show an answer instead of search results for certain user intents?Content Hello. I am interested to know if there's a way to auto-display an FAQ for …
-
Use product level and sub levels for fetching knowledge articlesSummary Use product level and sub levels for fetching knowledge articlesContent I am new to Service cloud. We have a requirement to fetch knowledge base articles based o…
-
Learned LinksSummary Defect?Content As we understand it, Oracle has identified the logic of Learned Links as a defect. Based on their response about how many learned links get associ…
-
Answer Usage ReportSummary Looking for parameters to understand who viewed what, and whenContent I'm trying to build out a simple report that can tell me which agent (login ID), viewed whi…
-
Looking for information on Knowledge AdvancedSummary Looking for information on Knowledge AdvancedContent I was tasked with finding out if our organization uses Knowledge Advanced, and if so, what it is used for. C… -
What is Knowledge Advanced notification manager?Content Oracle Service Cloud Configuring Knowledge Advanced Release May 2016 has a section labeled Replace the Right Now notification manager in the file list.php with t…
-
Widget - TopAnswers - Change Summary to QuestionSummary Currently TopAnswers displays the Summary field. I would like it to display the Question field instead. What's the best way to do this?Content Hi everyone, The T… -
Pre-defined Table TemplateSummary Is this function available?Content Was wondering if anyone uses any templated tables in the content editor for OKA? If so, how did you set it up?Kay Billand-135269 17 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Agent Desktop
-
API Support for Workflow Process - OKAContent Hi, Is it possible to update the workflow process using Knowledge Advanced REST API? Are there any methods available to update the document status (e.g., set it …
-
What is the significance of View in Oracle knowledge AdvanceSummary How the View Object in Oracle knowledge Advance drive the functionalityContent In Oracle Knowledge Advance I can see for each interface only 1 View and Locales i…surya mansingh 22 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Agent Desktop
-
Archiving Answers (KBs)Summary Archiving Answers (KBs)Content Does anyone have a current process using reports or other tools within Oracle Service Cloud (RNT) they use to archive answers (kbs…
-
Why does a newly published article not show in search results in the Customer Portal?Content We published a Knowledge article, with access given to 'Everyone' today, yet it does not show in search results. The only way we are able to access the article i…
-
Is it possible to customize pages inside RightNow ?Summary Is it possible to customize pages from RightNow like the pages of content creation ?Content I want to customize the layout of my RightNow's Knowledge Advanced pa…
-
KB Workflow to Update StatusSummary KB Workflow to Update StatusContent What have others done, if anything, similar to the below: Automatically move a KB to another status after X number of months …