Workspaces and Workflows
Discussion List
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Sort the users in incident.assigned field in incident workspaceHi All, I have a requirement to show the users within the incident.assigned field in the incident workspace. As of now, only the profile in the assigned field is sorted …Albin Johny-185639 11 views 0 comments 0 points Started by Albin Johny-185639 General Technical Discussions -
how to create new menu field and add it into incident workspacehow to create new menu field and add it into incident workspace when we exceed maximum limit of index fields with below errorSantosh kumar purusottam 63 views 1 comment 0 points Most recent by Nika Gerson Lohman Agent Desktop
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how to refresh incidents in the background when multiple incidents opened at the same timewe have requirement like let us say we have 3 incidents with reference numbers 1,2,3 currently agent-A opened all three incident reference number(1,2,3) but working with…
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Slider Control designSummary: Is there a document that shows how to properly insert a slider bar into the agent desktop, I have played with this, but it is not working as I expected it to wo… -
How to simplify data entry for incidents with children and grand children custom objectsSummary: Data entry for a new incident when there is a child record and a grandchild record needed for the new incident takes way too many clicks. Is there a way to simp… -
Add Custom Field to Multi Edit Workspace for incidentsSummary: Looking to see if possible to add custom field to multi edit area for incidents. Content (required): Hi, we have a custom field on the incident workspace which …
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Can I edit SLA timestamp in Workspace with custom field (datetime field)?Summary: I'm trying to accomplish edit to SLA timestamp with adding custom field to the Workspace. Is there a way to overwrite the SLA without API? Content (required): C…
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Opening the KB Report automatically in BUISummary: Opening the KB Report automatically in BUI Content (required): Hello, When our agents use the BUI they click the magnifying glass to get the KB search report to… -
how to create relationship Parent child relationship for incident object in (right now) servicecloudSummary: how to create relationship Parent child relationship for incident object in (right now) service cloud Content (required): Version (include the version you are u…
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Not getting data upon submit on Incident Custom field Type "Menu" on chat launch pageSummary: Hi Experts, I have a Incident custom field ( since I know only incident custom fields are accepted on chat pages ) data type menu. The problem is upon submit. T…
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Workspace rule to assign an incident back to the agent who assigned it to meSummary: Content (required): Our agents frequently pass incidents back and forth reassigning them as tasks are completed. Is there a way to put a rule perhaps behind a b… -
Automatically open aggregate child incident of object in workflowSummary: I am trying to implement a way to load an incident workspace from an aggregate parent object. The idea is that users can create a new Change Request straight fr… -
Workspace rule- display a message if an incident is forwarded to a specific addressSummary: I am trying to create a Workspace rule that will display a message box if the incident is forwarded to a specific email. The main reason is to solve/reduce the …
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How to change a value of a custom object based on a parent standard object valueSummary: We have the serious need to update a custom object that is related to a parent standard object. In this case it is specifically Content (required): Mobile asses…
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How to upload JMS Queue Message to oracle Service cloudHi community I have designed the JMS code and want to upload it to service cloud for it to consume the data can anyone guide me on how to achieve this Thanks
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Tip Tuesday: Troubleshooting custom workspaces and workflowsSummary: Administrator wants to quickly identify the workspace an agent is using when a problem occurs Content: Most sites have many workspaces being used by various age…Jesse Howland-Support-Oracle 47 views 3 comments 3 points Most recent by Nika Gerson Lohman Agent Desktop
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Hide/Show Products/Categories in workspace rulesSummary: I'm trying to figure out whether it's possible, via a workspace rule, to hide or show specific products or categories, depending on the logged in user or profil… -
ho to place Survey data into a new incident?Hi everyone, My business needs data from the survey to be placed in a new incident that survey has created. I have an advanced mode Website link survey. It consists of a…Pawel Strychocki 58 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Agent Desktop
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How to add a click able button on workspace that can open a new workspaceSummary: I am wondering how I can add a button on a workspace to open another workspace when I click that button. And when the new workspace is opened, can it auto-fill … -
Can we replicate Send on Save action of changing Status on response in Browser User Interface BUI ?Summary: BUI doesn't have the notion of Send on Save, meaning we don't seem to have a trigger any longer to change the Status upon sending a reply. Content (required): O… -
Feature Friday - How to Capture Images Using Workspace Extension Using Api’s?Overview This feature is to capture the image using WebRTC APIs and upload as attachment using extensibility API's. This is achieved by using the Workspace Extension (We…
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Tip Tuesday - Workspace Rule ComparisonSummary: Exporting workspace rules to more easily compare 2 or more workspaces for potential consolidation Content (required): If you have multiple workspaces that are s… -
Workspace scroll within BUISummary: In the BUI, when you have an incident open, the section at the top consumes much of the workspace you see. I know we can pop out the Message section to see it f…