Knowledge Foundation
Discussion List
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Answer Stats Table: what is it? Let's find out!Content There have been some questions floating around recently about the Answer Stats table ('ans_stats' in the data dictionary). Perhaps a quick overview of what the d… -
How often does the search re-index Answers?Summary: How often does the search re-index Answers? Content (required): Does anyone know how often the KB search will re-index Answers? Version (include the version you… -
Knowlege creation & management, web inlays, self-service reports - WEBINARKnowledge Management in Oracle Service Cloud - If you want to explore more on this topic, I recommend you to attend the following Cloud Adoption Webinar, delivered by on… -
Knowledge articles searches statisticsSummary: Is there any table, view or report to show search attempts of users for Knowledge articles? Content (required): When a user searches for a word or phrase in My … -
Answer Reviewed Notification doesn't show Variable content from the Internal interfaceSummary: Our Answer Reviewed Notification is using the wrong interface when generating the email so the variables do not display in the Answer 'Solution' section of the … -
Scheduling in OSvC and Compressed CSV fileSummary: Content (required): We are using OSvC KA (but the same I encountered in KF) and I created the simple report. The results I wanted to be send via scheduling. Bec…
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Does Answer Versioning delete the answers.expire value when Review is triggered?Summary: The answers.expire date is being set to null by the system. Content (required): We have turned on answer versioning. We are setting review dates (answers.expire… -
Published Answer are not showing result in the Customer PortalSummary: Hi All, We have 2 instances, Test and Production with the same answers. In the test instance, answers are shown in the customer portal but we tried with the sam… -
How do I use rules to force Answer review then unpublish if Answer hasn't been republished..Summary: We want to force answer review every 18 months, but leave answer public. If answer hasn't been republished within 24 months, then set status to Private to unpub…
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Why is Last Published On date blank in all my public answers?Summary: We have over 1600 knowledge articles in our customer portal visible to customers but none of them have a Last Published On date even though they've been publish…
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Knowledge base and Tier 1 sessionsSummary: Wondering about searching Customer Portal vs searching our Knowledge Base report. Content (required): Good morning. Currently our agents use a knowledge base re…
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Insert paragraph in Answer editorSummary Insert paragraph in Answer editorContent Hello, In one of our previous upgrades, we began seeing this feature within Answers. Its a red dotted line that follows …
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Agent feedback on answers in kbSummary Survey on answers for internal use to capture agent feedbackContent We use our knowledgebase internally for agents to find info, knowledge and guides/manuals to … -
maker/checker option when adding new answer to the knoweldege managementSummary is there is an availbilty to have a maker/checker so the answer will not be added until the checker give confirmation on the added answer to the knowledge manage… -
Link an answer within an answer that will open in the consoleContent One of our clients would like to add links to other answers within the answer they are creating but, they want the answer to open in the console and not CP. Does… -
Taxonomy 101 ResourcesSummary Participants in the April 26, 2021 KM Best Practices Cloud Customer Connect session asked for some taxonomy resources and references. Content Just getting st… -
Service – Understanding Knowledge Maturity, Supporting Processes, and Advanced Capabilities, 26 ApriContent Submit your questions for the Service – Understanding Knowledge Maturity, Supporting Processes, and Advanced Capabilities session to have them answered during th…
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Knowledge Base Add/Edit permission ModificationContent Hi All, Please note we have a requirement as below I have two profiles A and B. Both are having Knowledge base access. Here Profile 'A' created 10 Answers. Profi…
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Service – Streamline Service Through Clean Data, 28 April 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – Streamline Service Through Clean Data session to have them answered during the live event. Post your questions by posting…
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An answer report to fetch answer viewed per contactContent There is a requirement in which we want to fetch the total number and answer details for every end-user on our customer portal. Is this possible? Version 19A -
how to create additional categories to be made available in the Knowledge set up page.Summary While creating a knowledge article each article can be tagged to a category to organize the article.Content While creating a knowledge article each article can b…
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Passing parameters to the right now URL (Browser Agent)Summary Passing parameters to the right now URL (Browser Agent)Content We need to know if we can pass parameters to the right now URL (Browser Agent)
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Service – Is Knowledge Just a Knowledge Base?, 23 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Is Knowledge Just a Knowledge Base? session to have them answered during the live event. Post your questions by posting a…
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Service – Ready for Knowledge?, 9 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Ready for Knowledge? session to have them answered during the live event. Post your questions by posting a new comment to…
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Option where a Administrator proxies into a Manager's account and exploring a way to control the KnoSummary When a Administrator proxies as a Manager , we would like to control the visibility of articles that they will be able to view. Looking forward to suggestion on …
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Easily insert source code into KB pageSummary Is it possible to create a button that inserts some source code into the answer page?Content I'm using collapsible panels form Bootstrap. I can copy and paste th…
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whats the difference between keywords in the answer and search priority wordsSummary whats the difference between keywords in the answer and search priority words as they both seem to be used in the searchContent I have been looking at understand…
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How do you determine your knowledgebase health?Summary Looking for ideas or benchmarking on how metrics are used to determine the effectiveness of the knowledgebase.Content How do you use the available metrics to det…