Custom Process Models - CPMs
Discussion List
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How to create a new menu field in custom object via PHP(Custom process)Summary: Hi Team, I have configured two custom objects with the following fields. Custom object 1 - x_abc: Community,building,floor (all are text fields) Custom object 2…Muthulakshmi 11 views 2 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions -
How to remove/update the Secondary Contact in an incident using CPM?Hi, I am trying to remove the secondary contacts from an incident for a certain contact once that contact's primary email id is changed, I am able to successfully update…Vaishali Rajput 11 views 1 comment 0 points Most recent by Baljeet Singh-231094 General Technical Discussions -
CPM access to config or data files uploaded by File ManagerContent I would like to upload data files (config and/or metadata) via File Manager for access by CPM scripts. What is the best location to upload those files so that CP… -
Invoke External API from OSvC using mTLS (TLS Mutual Authentication)Content Hi I am in the process of building an integration between OSvC and an External System to invoke the REST API. For this outbound REST API invocation from OSvC the…
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How to mimic "Email Incident Information" via CPHP ?Summary How to mimic "Email Incident Information" via CPHP ?Content We have Contacts which needs to be notified (similar to "Email Incident Information"). These Contacts…Raghavendra. K 17 views 2 comments 0 points Most recent by Raghavendra. K General Technical Discussions
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If there is any documents for Integration OSC with avayaSummary we asking for documented guide for the integration with avaya -
How to find the IP Address of OSvC Server from where API to external system is triggered?Summary Need ways to identify IP Address of OSvC Server from where API to external system is triggered.Content Hi As part of a project, I'm implementing an API call to a…
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CPM check staff signed inContent Hi all, Just wondering is it possible to check for account signed (staff) in using CPM? I can't see it in the account object docs. https://documentation.custhelp… -
Delete Incident Thread of Private NoteSummary Remove private note from incident threadContent Hi, We have requirement to remove incident thread / text which is of thread entry type = 1 (as Private Note). Wou…Baljeet Singh-231094 21 views 2 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions -
Cannot save/update: Account(ID=0)Summary ConnectPHP Error while saving staff accountContent Hi, I have custom script which will get staff account list from CSV file and save into database. However scrip…Baljeet Singh-231094 13 views 1 comment 0 points Most recent by Tushar G General Technical Discussions
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Selected column is not an object: IDSummary Exception Occur while ROQL query in ConnectPHPContent Hi, I am using ROQL to get list of incident using ConnectPHP. I got an exception error Exception Occur - Me…Baljeet Singh-231094 9 views 4 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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We have a requirement to avoid duplicates values in Custom ObjectSummary to avoid duplicates values in Custom Object before save from browser controlContent Hello all, I have an urgent requirement to implement a solution for a custom …jagadeesh gattupalli 35 views 4 comments 0 points Most recent by jagadeesh gattupalli General Technical Discussions
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Unrecognized resource while track Status of Bulk Extract ProcessSummary 400 Error - Unrecognized resource while track Status of Bulk Extract Process - REST APIContent Hi, I am trying to perform bulk extract for incident object using …Baljeet Singh-231094 33 views 3 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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smart implementation using connect phpSummary how to implement smart assistant on my web page
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Access the Knowledge base externally with (Google) botSummary Access the Knowledge base externally with (Google) botContent Good day! I've been asked to research how an external bot (in this case Google) would be able to ac… -
Service – Seamless CX by connecting CX Marketing with CX Service, 26 January 2020, 8 a.m PT - SubmiContent Submit your questions for the Service – Seamless CX by connecting CX Marketing with CX Service session to have them answered during the live event. Post your que…
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Issue updating Incidents from Custom ProcessContent Hello, I'm trying to do ticket integration with another (non RightNow) ticketing system. However, the way the other system is setup (and this can't be changed) t…Bryan Scarborough 12 views 2 comments 0 points Most recent by Bryan Scarborough General Technical Discussions
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Incident UpdatedBy - ConnectPHPSummary How can we get information about Incident UpdatedBy in ConnectPHPContent Hi, We are business requirement to get agent name who last updated the incident. In Conn…Baljeet Singh-231094 25 views 3 comments 0 points Most recent by Edson Junior, Oracle General Technical Discussions
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Restrict User at Record Level using REST APISummary Can we restrict user accessing particular record (incident/organization) using REST APIContent Hi I have unique business requirement. Is there any way to restric…Baljeet Singh-231094 27 views 6 comments 0 points Most recent by Baljeet Singh-231094 General Technical Discussions
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Bulk Update For Custom ObjectSummary Bulk Update For Custom Object in REST APIContent Hi, We are trying to update multiple records for custom object via REST API. I found "Update a bulk extract" but…Baljeet Singh-231094 76 views 2 comments 1 point Most recent by Baljeet Singh-231094 General Technical Discussions
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Is it possible to update or insert custom object records outside of a custom workspace?Summary Looking for a simple way to automate creations or updates of records defined in a custom object.Content Hello all you OSvC gurus out there, I have defined a cust…Andre Ingram-Oracle 33 views 1 comment 0 points Most recent by Anuj Behl General Technical Discussions
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Enrich variables in StandardContent, PHP Connect APIContent Using Agent Desktop tools, for example, sending email based on standard text by rules, the content of the email is automatically enriched with variables. Can thi…
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Execute rules after updating the object, PHP Connect APIContent http://documentation.custhelp.com/euf/assets/devdocs/may2013/Connect_PHP/Content/Connect%20for%20PHP%20API/Connect%20PHP%20API/Object%20Lifecycle/CRUD%20Behavior…Grzegorz Ziemski 18 views 1 comment 1 point Most recent by Ammar Aldaffaie General Technical Discussions
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Access Terminal Object via REST APISummary How to access standard terminal object for logging using REST APIContent In Service Cloud, The logging framework can be used for debugging runtime problems with …Baljeet Singh-231094 33 views 0 comments 1 point Started by Baljeet Singh-231094 General Technical Discussions
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CPM showing Not tested statusSummary CPM showing Not tested status in Process designerContent Hi , Can someone help why CPM state shows No Tested as status. Please let me know the reasons. Regards J…jagadeesh gattupalli 20 views 2 comments 0 points Most recent by jagadeesh gattupalli General Technical Discussions
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Custom process - how to read incoming threadContent Hi, I have a business rule that says anything from a particular contact, apply an event handler that's a custom process that adds a private note to a messagethre… -
Move Attachment from CO to IncidentContent I am trying to use shareFile method to share one of the attachments in a Custom Object to an incident. However, I am seeing an error in the Error Log indicating …
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cURL in a CPM - Error port 443 connection refusedSummary Attempting to call https sites to get the http response (i.e. 200) but constantly receiving error 443 connection refusedContent Hi All Ok so I have created a CPM…Nigel Oliver 49 views 1 comment 0 points Most recent by Narendra Muttineni General Technical Discussions -
Is there any idea how to use Mailbox in CPM/SPM to send Emails Using Mail Message API.Summary I am working with Mail Message API and sending mails with that but i want to Replace "FromAddress" of MailMessage API and want to use the address that i provide …Sagar V. Paswala 36 views 2 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions