Customer Portal
Discussion List
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Change home page "Support center" bannerContent Hi I am editing the CP pages and need to know how to change the main banner that says "Support Centre" Cant find it anywhere! ThanksNigel Oliver 3 views 5 comments 0 points Most recent by Barrilito van Dijk General Technical Discussions
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CP Migration ...any impact on PTA?Content Hi, We are planning to migrate CP v2 to CP v3 and would like to know its impact on existing PTA setup. Currently Customer has PTA setup from their site to CP. An…Suresh Thirukoti-Oracle 6 views 4 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions
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HTTPS Canonical LinkContent The CP3 framework automatically adds the canonical tag on the answer detail page. This is a great addition to the framework; however, our entire is using https a…Craig Daniels-116858 18 views 5 comments 1 point Most recent by Craig Daniels-116858 General Technical Discussions
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CP file upload widget not allow to upload multiple file in workspace browser control:Content Hi, We are working on showing the ask page of customer portal in Incident workspace using browser control. While I was testing file upload functionality I observ…Gurinderpal Singh-123960 10 views 5 comments 1 point Most recent by Barrilito van Dijk General Technical Discussions
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ProductCategoryList widget displays only 30 Product top-levels?Content The ProductCategoryList widget has a maximum of 30 top levels. We have a product that has 32 sub-products. We are extending this widget in a couple of ways, and …Andrew Fandre 7 views 8 comments 0 points Most recent by Andrew Fandre General Technical Discussions
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map between laguage IDs and the actual languageContent Hello, There used to be a KB at http://cx.rightnow.com/app/answers/detail/a_id/2503 that had a map between laguage IDs and the actual language that we could use …
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How to limit products or categories in ProductCatalogInput widget?Content I am using this widget: Is there any way to limit list of products or categories? I want only a number of products or categories to show up in the list. How to …Lavish Kumar 18 views 10 comments 0 points Most recent by Lavish Kumar General Technical Discussions
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How to use new chat landing page?Content If I want the chat launch to use a new chat langing page, how / where to make the change? In the button click in chat launch (web page), I do not see any option …
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Validate Specific Email AddressContent I need to create an email input/widget to allow emails that end with "@mysite.com" to submit a webform. If the email ends with something else, just throw an erro…
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Syndicated Chat Widget Custom FieldsContent Good Day, I would like to have the widget pass a value into a custom field and the value passed will be different for the different pages that the widget is plac…Charles Lickly-119698 11 views 4 comments 0 points Most recent by Nisar General Technical Discussions
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How to change the design of ProductCatalogInput widget?Content I am using this widget: Any way to change the dropdown so something like jquery dropdown? See here: http://jqueryui.com/autocomplete/#combobox Version Feb 2014 …
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How to hide widget?Content Dear All, How to hide widget? Code SnippetMurthuja Shaik-121689 18 views 2 comments 1 point Most recent by Barrilito van Dijk General Technical Discussions
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adding a navigation tab in standard.php creates problemContent Hi, I have an urgent problem and I hope someone can help me. I have just noticed that the new portal page I am to launch, makes my Ask a Question page to fail. W…Marina Akerman 6 views 4 comments 0 points Most recent by Barrilito van Dijk General Technical Discussions
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Changing template for a page based on a url parameterContent Hi, I have the following requirement: I need to change the template of a page based on a url parameter. I tried the to change the template attribute on the meta…Nithin Asoka Kumar 16 views 5 comments 0 points Most recent by Barrilito van Dijk General Technical Discussions
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Migration from CP2 to CP3Content Hello :) we are migrating Customer Portal from v2 to v3, I am converting the widget but I have not clear why the variables referenced by "this." are not recogniz…
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RN Container with dynamic report idContent Hey Guys, So basicly this code isn't working We have multiple instances of RNT that share the same code but we use a trans_helper to swap out strings according …
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How show Organisation fields in CPContent I have used form input widget to display organisation name (orgs.name_or_alt) . I get widget error stating that only Contact,Incident,Answers tables are allowed.…chidambaram CT 5 views 5 comments 0 points Most recent by Chakravarthy Elchuri-123764 General Technical Discussions
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KnowledgeSyndicationContent Hi , I am using KnowledgeSyndication Widget . After doing this it shows only Search Box with Button not knowledge base articles . Can you please help me out how …Komal Mutreja 7 views 4 comments 0 points Most recent by Anurag Mittal CX General Technical Discussions
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Form Expiry Pop up on Ask PageContent Hi All, I am trying to find the CSS file for the dialog box that pops on the ask page that informs the customer that the form is about to expire. Is it under the…Muthulakshmi Muthaiah-121678 5 views 1 comment 0 points Most recent by Anurag Mittal CX General Technical Discussions
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Howto assign ID to any widget?Content I want to assign ID to my widget for example: Even though I assign ID, when I inspect the widget in browser, the ID is totally different. Version Feb 2014 - 3.2…
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Advanced Search Dialog pop-up is coming Left instead of centerContent I have a customer portal page where i added advance search dialog box, when i click on advance search link then dialog box pop up in center in Development Area (…
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Is there any calender or date picker widget in RightNow?Content Is there any calender or date picker widget in RightNow? I am using 3.2 framework but I don't see any calender widget in standard list? If it is not available ou…
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Show contact custom field with opt-in data type as check boxContent I have created contact custom field marketing_opt_in with either yes/no or opt-in. It appears as radio button in CP using standard forminput widget, but I want t…
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How to make a copy of current widget?Content What is the best appoach to make a copy of an existing widget? I have a custom widget XYZ (which is an extended version of standard widget abc). Now, I want to m…
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how to get below filed values in controllerContent Hi all, how to get below filed values in controller or or Thanks, Chakravarthy. Version Nov 14 , 3.0Chakravarthy Elchuri-123764 6 views 3 comments 1 point Most recent by Chakravarthy Elchuri-123764 General Technical Discussions
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Conditional OrgList WidgetContent Working off of this article: https://cx.rightnow.com/app/answers/detail/a_id/154 I'm wanting to add the following widget to the list.php: But I ONLY want the wi…
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Copy the button text in the inputContent I have a input widget called "Asunto", and a button with the text "Pago". When clicking in the button, I want that the text "Pago" must copy inside input widget,…
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Using Custom Widget in hookContent Hi. I have a custom widget in the CP, and before the creation of an incident I call a hook, and in this hook I need to get the value in the custom widget. But, m…Leonardo De Souza 16 views 2 comments 0 points Most recent by Leonardo De Souza General Technical Discussions
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How to filter incidents reports to show by organization not by contactContent Hi, I'm trying to show for customers (your account page) a report with all incidents created by their organization not by contact. My report hasn't filters but o…Antonio Raimundo 12 views 3 comments 1 point Most recent by Anurag Mittal CX General Technical Discussions
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Error Message OverlappingContent Hi Gurus, We have created one custom field with masking. We are exposed this field in UI. But when we enter any wrong value, the error message is overlapped with…Mohana Gopal Selvam-Oracle 7 views 3 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions