Customer Portal
Discussion List
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Is it possible to show the 404 error page instead of /app/error/error_id/1 ?Summary: Is it possible to show the 404 error page instead of /app/error/error_id/1 ? Content (required): Currently, if a user tries to access an Answer which is not pub…Christian UoA 33 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
where do i find my customer portal port detailsSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Mark - Oncor 19 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Create contact if no contact found during SSO Log-In on customer portalContent Hi All, I have enabled SSO on customer portal, how can I create contact if contact doesn't exist on OSvC side. I went through the doc and its says "Contact recor…Anurag Mittal CX 90 views 8 comments 0 points Most recent by User_F8AFA General Technical Discussions -
multi word search is not working as expected in keyword search at customer portal.Summary: Hi Team, Oracle Knowledge advanced is implemented in our project using KA reference implementation site. We have a requirement where users want to perform the m… -
How to check if a ROQL query has returned records in PHPContent I have the following query in my PHP custom script $roql = "SELECT ID, LookupName FROM Contact WHERE emails.address LIKE '".$email."'"; $result = RNCPHP\ROQL::qu… -
An app as an alternative to the customer portalSummary: An app as an alternative to the customer portal Content (required): Hi, Does Service Cloud have an app that customers can use instead or in conjunction with the…
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Inlays: Integrating Surveys to the Post Chat Closing MessageSummary Brief example of how you would include a B2C Survey into the postChatClosingMessage for the Embedded Chat Inlay. This example shows how the engagement_id is to b…Willie Eide -Oracle 75 views 7 comments 2 points Most recent by Jess Campbell General Technical Discussions -
Is there a way to run chat syndicate widget asynchronouslySummary: Looking for a way to run Service cloud's syndicate widget source file asynchronously or defer which is hosted on an external web page. Content (required): Hell…Paramesh Mallichetty 566 2 views 0 comments 0 points Started by Paramesh Mallichetty 566 Communication Channels
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Issue with converting CP to the latest framework (3.9)I am running into an issue with migrating one of our sites from framework 3.8 to 3.9. For now this is a blocking issue for us to migrate all sites. The issues lies in ou…Marco Klomp-223061 84 views 3 comments 0 points Most recent by Marco Klomp-223061 General Technical Discussions -
Tracking click behavior from usersDoes anyone have experience in tracking the click behavior of their users. Through Analytics we are able to see what users are searching for, but we are also curious on …Marco Klomp-223061 24 views 2 comments 2 points Most recent by Maarten Kreft General Technical Discussions
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Log for user's navigation in Oracle FusionSummary: Hi all, please, I would thank any help with the following: Is there any log/table/trace, anything, that is able to reflect when user presses any of this buttons…
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Customer Portal Attach File in incident creationSummary Fatal error: Uncaught exception 'RightNow\Connect\v1_3\ConnectAPIError' with message 'File specified could not be found: /tmp/Annotation 2020-07-06 231020.png'Co…Jenny Rose Vinarao-198885 46 views 1 comment 1 point Most recent by JamieRobertson33 General Technical Discussions -
Extending Customer Portal SearchResult widgetSummary: Need some documentation on how to extend widgets Content (required): We have a customized okcsSearchResult widget in our Customer Portal that we'd like to exten…
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Unable to Set above 2038 Year in Contact CO fieldSummary: Unable to Set Contact CO date field above the year 2038 Content (required): I am trying to set a date above the year of 2038 like 01/01/2040 and it won't allow …Kalaimagal 52 views 4 comments 0 points Most recent by Frederick Bromley General Technical Discussions
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Is Customer portal going away?Summary Is Customer portal going away?Content Dear Team, Would like to get your input in understanding whether Customer portal (traditional PHP, JS way of building) is g… -
How to get deep url working in HR connect?Summary: expected behavior : When an unauthenticated user clicks on a protected article link, after logging in the user has to land on the article page the link has refe…Soumya B N 34 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Trying to figure out how to customize data that is retrieved through AjaxSummary: I am creating a custom widget to get my related answers, based on the standard OkcsRelatedAnswers-widget. We just upgraded to framework 3.9 and in 3.8 I could j…Marco Klomp-223061 52 views 4 comments 0 points Most recent by User_SEHME General Technical Discussions
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Customer Portal Vision, Strategy and/or RoadmapSummary Customer Portal Vision, Strategy and/or RoadmapContent Hi, Is there a roadmap that Oracle can share on here or a webinar/Q&A session that could be arranged to sh…
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Getting Answers based on the Product IDSummary: Fetching answers based on a dynamically received product ID. Content (required): I'm working on a widget that fetches the answers based on a dynamically receive…Rony Mathews 43 views 2 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions -
Having trouble in correctly showing related answers after framework-upgradeSummary: When working with framework 3.8, we've created a custom widget for our related answers, because there was no way in just showing manual related answers (which a…Marco Klomp-223061 32 views 2 comments 0 points Most recent by Marco Klomp-223061 General Technical Discussions
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How to set the incident category conditional to checked radio buttonSummary: Requirement: set the incident category conditional to checked radio button Content (required): I have two widgets in a form. A standard hidden productCategory h…
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CP Migration IssueContent Hi Experts, I am migrating CP from 3.5 to 3.7. Everything going fine, but when I am trying to deploy it in stage, it is giving two errors in logs: 1. 12/19/2017 …Dev Aditya-120043 34 views 5 comments 0 points Most recent by Anette Yun Engen General Technical Discussions -
Issues with Widgets- Customer Portal Migration from 3.2 to 3.3Summary: Customer Portal Migration from 3.2 to 3.3 Content (required): Unable to find where to deactivate Previous Answers Error - page: '/answers/custom detail.php' The…
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how to integrate between OTP and Right nowSummary We want to enable OTP using email to access the right now customer portal, so we need answers for the below questions. Content (required): Can you provide the be…Zahraa 42 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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How do I display Products and Category on the Chat Launch Page?Summary: I have enabled FLD_PRODUCT_ENABLED and FLD_CATEGORY_ENABLED I have updated the chat_launch.php file to includeMarissa Gonzales 42 views 2 comments 0 points Most recent by Debarshi Das General Technical Discussions -
Use Inlays to embed B2C Service functionality directly into your web pagesSummary Inlays embed B2C Service functionality directly into your web pages for a better customer experience.Content With Inlays, your customers don’t need to navigate a…Cheryl D-Oracle 33 views 1 comment 2 points Most recent by Debarshi Das General Technical Discussions -
Is it possible to automate the creation of accounts and departments in to Oracle Fusion?Summary: We have to add the new accounts and departments in to Oracle fusion on a monthly basis which we are doing manually as of now. Going forward, we are looking ways…
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Thread Contact Error - Invalid Field: EntryType on Thread must be ENTRY_CUSTOMER to be able to set CContent We are trying to create a custom function that allows some users to add private notes to inidents However when setting the EntryType ID to 1 I get an error Caugh… -
Send confirmation email to customer when they register their assets in Customer Portal or by Agents.Summary: Hi there, I wonder if there is a way that we can send a confirmation email to the customer when they register their assets? (From the Customer portal or by Call…Vincent Lin 55 views 4 comments 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Unable to update Incident custom object after upgrade to 3.7Summary Unable to update Incident custom object after upgrade to 3.7Content We have a menu type custom object inside form of ask.php. . When we submit this form using th…