Customer Portal
Discussion List
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How to deactivate self-service usersContent Hi, What is the process to deactivate the Users to access the DCS application? Please note that we are using IDCS as IdP not FA. I removed the User Role from Sel…Mohana Gopal Selvam-Oracle 17 views 2 comments 1 point Most recent by Mohana Gopal Selvam-Oracle General Technical Discussions -
How to delete chat form the customer portalSummary We need to delete chat section from the customer portal -
How do I hide "No results" message (ResultsInfo widget) when topic words appear in search results?Content We have a few scenarios where there are no results after an end user has searched but there are topic word answers appearing. We want to be able to hide the "No …Melissa Commeyne 14 views 1 comment 0 points Most recent by Lakshay Bhalla General Technical Discussions -
Issue with fetching reports column dataContent Hi Everyone, currently i have created one tracked link and sending url in the email to the customers. But now i need to expiry the url after 24hrs to implement t…
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Ecommerce Website - Use CaseSummary Ecommerce Website - Use CaseContent Hi All, Is there any use case in relation to the ecommerce website that has been build using the OSvC customer Portal. Any in… -
Inlays - February 2021 ReleaseSummary A quick synopsis of the February 2021 release of inlaysContent As stated, Inlays are single version and Oracle is happy to announce the newest release of Inlays.…Willie Eide -Oracle 15 views 0 comments 1 point Started by Willie Eide -Oracle General Technical Discussions -
Could we import current data from Xenforo community to Oracle RightNowContent Hi, Currently, we are using Xenforo community and want to use Oracle RightNow community in next few month. Could we import current data from Xenforo community to…Xuan Phuc Pham-118856 10 views 3 comments 0 points Most recent by Willie Eide -Oracle General Technical Discussions
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Trigger rules after the incident is saved in workspaceSummary Trigger rules after the incident is saved in workspaceContent Hi Team, I have a requirement where I want to trigger a rule/set some custom fields after the incid…ashish bodhale 15 views 5 comments 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Extended Widget onLoad EventSummary how to fire an event on selectInput page load timeContent I have a Widget that extends the SelectionInput standard widget. In the constructor, there is a listene…Bruno Aun 7 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions -
How to fetch attribute of contenttype in customer portal (Oracle Knowledge)Summary We created a contenttype (for url's) with a selection attribute 'open in new window'. We want to make a function in CP that targets the URL to a new window based…Marcel Ossenblok 7 views 2 comments 1 point Most recent by Marcel Ossenblok General Technical Discussions
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WebSocketsContent Has anyone utilised websockets with OSvC? Any examples? We're sending out a bunch of AJAX requests but limited by the 6 connections that Chrome currently allows … -
Embed CP into iframe ClickjackPrevention X-Frame-OptionsSummary Embed CP in iframe dont workContent Hello, I do the steps in the answer; https://cx.rightnow.com/app/answers/detail/a_id/6429/ * Edit the template file for the p…
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Service – Digital Assistants (Chatbots) for CX Service, 2 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – Digital Assistants (Chatbots) for CX Service session to have them answered during the live event. Post your questions by …
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Join our 21A release webinar on Tuesday, February 23rd!Summary Join for an overview of the 21A enhancements for B2C Service, Field Service, Intelligent Advisor, and Knowledge ManagementContent In this webinar, the CX Service…
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Matching 2 date fieldsSummary How can I confirm a date with the help of a second matching fieldContent Hello Is there a way to confirm a date through a second date control and make sure it ma…
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How to check if a ROQL query has returned records in PHPContent I have the following query in my PHP custom script $roql = "SELECT ID, LookupName FROM Contact WHERE emails.address LIKE '".$email."'"; $result = RNCPHP\ROQL::qu…
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New Webinar - "The Secret to Unlocking Service Excellence: Data"Summary Join us to discuss the vital role data plays in creating great service experiences, how to overcome challenges and leverage new approaches.Content The Secret to …Nicola Cooper-Oracle 7 views 0 comments 0 points Started by Nicola Cooper-Oracle General Technical Discussions -
Inlist filter in rest apiSummary unable to pass multiple id for inlist search filter through apiContent Here is the code for the body of restapi call , i am unable to send multiple product or ca…
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Google+ login using openlogin widgetContent Hi fellows, I was wondering if anyone have come across Google+ error codes - oauth/4. I am aware that there is a PTA error code doc in OSvC, but couldn't find a …Pramod Vasudeva Murthy-80436 11 views 3 comments 0 points Most recent by Nithin A General Technical Discussions -
Join our Simplifying The Agent Experience Without Compromising The Face Of Your Brand webinar on FebSummary Join this session to hear how you can increase agent productivity while removing complexity to ensure high value customer engagements.Content We have an upcoming…
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Embedded Chat Inlay - how to set stringsContent I was just reading the release notes on the OIT Registry, and I see these items: * Added strings attribute to the config file to allow customization of all inlay…Eric Gottesman 53 views 7 comments 0 points Most recent by Willie Eide -Oracle General Technical Discussions
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OCI MigrationSummary Pages loading timesContent Hi all, The migration of our Test Oracle B2C Service site **** to the Oracle Cloud Infrastructure was completed few days ago. However,… -
Frequently getting warning message in Customer portal pagesContent Hi All, While browsing through the customer portal pages, I am frequently getting warning message. The warning message states "An existing account already has th…Bindu Sri-239390 17 views 2 comments 0 points Most recent by Sara Williamson General Technical Discussions
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Twitter and Google widget errorsContent I am in the process of upgrading/converting to Framework 3.8 and am getting these errors only when an end user is logged in. Widget Error: standard/login/OpenLog…eyespike1 12 views 1 comment 0 points Most recent by Willie Eide -Oracle General Technical Discussions
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Open Chat in a new tabSummary Cobrowse states that the chat landing page should open in a new tab - but how?Content Hello, The instructions for Cobrowse state that the chat landing page shoul…Scott Heidenreich 12 views 2 comments 1 point Most recent by Scott Heidenreich General Technical Discussions -
Prefill/Prepopulating default value on the Ask a Question formContent Hi all, I am trying to launch the Ask a Question form with some fields already prepopulated with a default value. The Ask a Question form is a customer facing pa…
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How to override the view.php of already created custom widget that does not extend or override view.Summary We have a custom widget which uses the ootb view.php, but I want to change the view, but am not able to override itContent My company created a custom OkcsSimple…Marcel Ossenblok 13 views 5 comments 0 points Most recent by Marcel Ossenblok General Technical Discussions
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PTA error 5Content Hi, I'm trying to set up PTA between interfaces. We did this previously on CP2 but in CP3 I keep getting error 5. PTA_ENABLED = Yes PTA_ENCRYPTION_KEYGEN = 3 PTA… -
PTA for Customer PortalContent Hi All, Need some information on implementing PTA for Customer Portal. We are exploring the PTA for our customer portal authentication and need some information …Sandeep Thumati-124657 46 views 4 comments 0 points Most recent by Rajesh Malli General Technical Discussions
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In Customer Portal can we limit the number of search result returnedSummary When using the search on the FAQ pages, for some words we get many results is there a setting to reduce this to just X?Content We have already ove through the ba…spence_abcd0109uk 11 views 3 comments 0 points Most recent by Thom Blake-Oracle General Technical Discussions