Customer Portal
Discussion List
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How to override the view.php of already created custom widget that does not extend or override view.Summary We have a custom widget which uses the ootb view.php, but I want to change the view, but am not able to override itContent My company created a custom OkcsSimple…Marcel Ossenblok 13 views 5 comments 0 points Most recent by Marcel Ossenblok General Technical Discussions -
PTA error 5Content Hi, I'm trying to set up PTA between interfaces. We did this previously on CP2 but in CP3 I keep getting error 5. PTA_ENABLED = Yes PTA_ENCRYPTION_KEYGEN = 3 PTA… -
PTA for Customer PortalContent Hi All, Need some information on implementing PTA for Customer Portal. We are exploring the PTA for our customer portal authentication and need some information …Sandeep Thumati-124657 48 views 4 comments 0 points Most recent by Rajesh Malli General Technical Discussions
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In Customer Portal can we limit the number of search result returnedSummary When using the search on the FAQ pages, for some words we get many results is there a setting to reduce this to just X?Content We have already ove through the ba…spence_abcd0109uk 13 views 3 comments 0 points Most recent by Thom Blake-Oracle General Technical Discussions
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DisplaySearchFilters widget is not visibleSummary I've moved the DisplaySearchFilters widget call around in the account\questions\list.php and it will not show on the pageContent Hello, How do I get the DisplayS…Scott Heidenreich 7 views 0 comments 0 points Started by Scott Heidenreich General Technical Discussions -
Thread Contact Error - Invalid Field: EntryType on Thread must be ENTRY_CUSTOMER to be able to set CContent We are trying to create a custom function that allows some users to add private notes to inidents However when setting the EntryType ID to 1 I get an error Caugh… -
When is a Message Base not a Message BaseSummary trying to understand where this meta data is pulled fromContent Apologies for this fairly simple query but i cant find the answer in the documents In the custome…spence_abcd0109uk 20 views 2 comments 0 points Most recent by Tushar G General Technical Discussions
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Can I use a Custom_Field for PTA?Content I'm using the syndicated conditional chat link (SCCL) and PTA to instantiate a chat session. I need to Locate/Validate an RN contact using a custom field value (…
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How to fetch custom object data into customer portalSummary I have created custom object "Site" under "NS" and it contains the field Current_PCID_Sequence number. Now i need to fetch theCurrent_PCID_Sequence number value …
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How to remove the " manually Related Answers" in bulkSummary How to remove the " manually Related Answers" in bulkContent in customer's portal ,There are many manually Related Answers under one answer. We are handling each… -
Retain Chat SessionSummary On Page refresh of 'chat_landing' page, a new chat session is createdContent Hey Experts, We observed a product behavior while using chat. Suppose an user reques…Dev Aditya-120043 25 views 3 comments 2 points Most recent by Kamalpreet Singh-228078 General Technical Discussions -
Web-serving PDF from answer URLSummary We'd prefer to access PDFs in webserved format instead of forcing downloadContent We use answers to web-serve files and use this URL format: ###.custhelp.com/ci/…Kristi A. Karels 18 views 1 comment 0 points Most recent by Willie Eide -Oracle General Technical Discussions -
Google Login Oauth Error?Summary Google login is displaying an error when logging in and redirecting back to the CP?Content Hi, I am currently setting up google login. CP Version is 3.7, Open Lo…
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No such function date_format in ROQLSummary No such function date_format in ROQLContent Below ROQL sentences says 'No such function date_format". I don't want to consider seconds. SELECT IncidentID,ID,upda… -
Search TopicsContent Hello, I registered some questions for display on the client portal, but when I search through the TopAnswer and SourceResultListing widget, it returns all messa…Clinton Messias 9 views 0 comments 0 points Started by Clinton Messias General Technical Discussions
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Trouble viewing an image within Answer on the Customer Portal using Chrome BrowserSummary Cannot view an image within an answerContent I'm unable to view an image within an answer on the Customer Portal using the Chrome browser. However, I can view th… -
PTA Encryption code not workingContent Hi Folks, I am using below PHP code for AES 128 CBC -PTA Encryption PHP CODE:Manoj Kumar Govindarajan 29 views 5 comments 0 points Most recent by Rajesh Malli General Technical Discussions
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Email Answer Widget Display Name and From Email?Summary Email Answer Widget Display Name and From Email?Content N/A. Posted in error Version 3.7
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Config setting in Process Designer EventsSummary Config setting in Process Designer EventsContent I am getting an error in CPM when trying to use the following:\RightNow\Utils\Config::getConfig() Is it possible… -
SmartAssistant Dialog StylesSummary Changing Styles to rn_SmartAssistantDialogContent Hi all, I am trying to update the following style, but I am not sure where the style is located .rn_SmartAssist… -
Allow Chat Agent to Send AttachmentsSummary We would like to allow our Agent to send attachments during chat sessionContent The out-of-box configuration allows the end-user (customer) to send attachments d…
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FileattachmentUpload - Incident Id not posting to custom controllerSummary Incident Id is not being sent in $_POST data to custom controllerContent Hi I have a custom widget form that needs file upload capability - simple we would all t…Rosemary O'Connor 13 views 1 comment 0 points Most recent by Rosemary O'Connor General Technical Discussions
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How to display categories associated with the answer?Summary User want to see what categories are assigned to the answer they're viewing.Content Hi, Our users need confirmation they are viewing the correct answer to provid…Marcel Ossenblok 15 views 2 comments 0 points Most recent by Marcel Ossenblok General Technical Discussions
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Standard Agent Text on Live chatSummary To determine when and how frequently agents are using specific Standard Text options in live chat.Content When creating report for this, I am facing difficulty t…Meera Saseendran T 9 views 2 comments 0 points Most recent by Meera Saseendran T General Technical Discussions
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Guide To Setting Up Open Login?Summary How can I setup open login end to end?Content Hi, I am currently on CP version 3.7 and am wanting to enable the open login feature, so that users can login with …
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Disable default canonical linkSummary need to disable default canonical link in answer detail pageContent Hi All, We are looking to disable default canonical added into answer detail page and wanted … -
Chat transfer between two different OSvC instancesSummary Chat transfer between two different OSvC instancesContent Hi Team, We have a requirement where we want to transfer the chat between two different OSvC instances.…ashish bodhale 10 views 1 comment 0 points Most recent by Jessica Bradley-Oracle General Technical Discussions
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Get the value of a custom fieldSummary How to fetch a custom field value from the contact table in PHPContent Hello, I have a PHP page that needs to know whether a boolean custom field is set to Yes o…Scott Heidenreich 22 views 4 comments 0 points Most recent by Scott Heidenreich General Technical Discussions
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How to hide products from customer portal?Summary How to hide products from customer portal?Content Hi all, I need to create second /ask page that is almost the same as the first one, but I need to hide a lot of…
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Threads is requiredSummary How do I change the error messages put out by the FormSubmit widget?Content Hello, When a user is on the submit a question form (Questions/detail.php) and submit…Scott Heidenreich 11 views 3 comments 0 points Most recent by Scott Heidenreich General Technical Discussions