Customer Portal
Discussion List
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Chat Inlay - Field LabelsContent Hello - is there a way to change the labels for the form fields on the chat inlay? For instance we want to use the Subject field, but want it to say "What are yo…Hanna Page 19 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
Get Product by categorySummary Get Product by categoryContent Hi Team, We have a requirement to fetch the product if we know the category. Can you please let me know if there's a way to achiev… -
Copy FileAttachmentsSummary Copy FileAttachmentsContent Hi All, Copy FileAttachments from one record to another record in custom object below is the code its not working, can anyone advise …satheesh as-234532 14 views 2 comments 0 points Most recent by satheesh as-234532 General Technical Discussions
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Chat Inlays - Proactive, Conditional and EmbeddedSummary Brief summary of then how, when and why in using chat widget such as InlaysContent There has been some discussions about proactive, conditional and embedded chat…Willie Eide -Oracle 103 views 33 comments 2 points Most recent by Willie Eide -Oracle General Technical Discussions -
PTA A PHP Error was encounteredSummary Error in redirectContent Hello, when i try to redirect to the pta url a error show: URL: https://mydomain.com/ci/pta/login/redirect/home/p_li/Dt29ksmEy_DGCNk6Lc2…user533759 18 views 1 comment 0 points Most recent by Thom Blake-Oracle General Technical Discussions
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Answers in PortalContent Hello everyone, I create a lot of answers do display in CP, and I need that when I click in one answer, all message appears on the same page and not use the "tar…Clinton Messias 28 views 2 comments 0 points Most recent by Stefania Sanchiz General Technical Discussions
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Sort Answerlist on displayStartDateSummary How do I sort the Answerlist widget on displayStartDate instead of PublishDate?Content On the homepage we placed an answerlist widget with type=recent and conten…Marcel Ossenblok 7 views 0 comments 0 points Started by Marcel Ossenblok General Technical Discussions
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Multiple FileAttachmentUpload2 on a Form in CP2Content Hi, I have added two "FileAttachmentUpload2" widget on a ask.php file. But i am getting the error (The specified file path could not be found). After that, I had…Imroz Hasan 8 views 2 comments 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions
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Framework Upgrade DocumentationSummary When the Customer Portal Framework is being updgraded where is the documentatin?Content Hello, Where is the documentation for steps needed to implement a new ver…Scott Heidenreich 23 views 3 comments 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions -
Telephone numbers have turned into linksContent We've spotted today that telephone numbers that used to show as simple text in the customer portal have now turned into links. Does anyone know when this changed…Robin Long 8 views 2 comments 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions
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Updating messagebases and configuration settingsContent Hi, I've already submitted this as an idea - https://cloudcustomerconnect.oracle.com/posts/0935c5e640 - but am certainly not holding my breath Can I just see whe… -
post login hook redirect not going anywhereContent Hi, My post login hook redirect is not going anywhere. I also can't seem to get the Contact ID, so maybe related, but even when I just say header:Location with n…john sheflin 19 views 6 comments 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions
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CP upgrade errorSummary CPContent Hello, We have recently upgrade CP from 3.3 to 3.7 When I attempt to access the Stage area, from the Deploy menu, the page returns an error as per atta…kate Tovar 15 views 4 comments 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions -
To show or hide Sub categories in ProductCategoryInput widget based on other drop down selection valSummary To show or hide Sub categories in ProductCategoryInput widget based on other drop down selection value(custom field)Content Hi All, I am trying to show/hide the …Bindu Sri-239390 29 views 1 comment 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions
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Automatically assign incident to answer-ownerSummary When we submit an incident we want it automatically assigned to the answers owner.Content When we submit an incident we made some custom fields to store answer t…Marcel Ossenblok 30 views 8 comments 2 points Most recent by Virendra-Kumar-Oracle General Technical Discussions
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Custom Knowledge Advanced API requests can be made through the CP frameworkSummary The standard Okcs model now exposes functionality to allow custom code to send API requests exactly as needed.Content A pain point I have seen for developers wor…Thom Blake-Oracle 23 views 1 comment 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions -
ROQL to get all SLASummary ROQL to get all SLAContent Can anyone provide me ROQL to get SLA ID & name?chidambaram CT 17 views 3 comments 0 points Most recent by chidambaram CT General Technical Discussions -
Reset password automaticallySummary Instead of reset a contact's password manually, I'm looking for a way that the OSvC could acomplish the same task by itself. (Without human intervention)Content …Stefania Sanchiz 31 views 3 comments 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions -
Product field being "auto-populated" for Chat incidentsSummary How/Why are the Product fields being auto-populated for Chat Incidents?Content Hi all, We're trying to track down how the product field for Chat incidents is som…whitney w. 17 views 2 comments 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions
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Custom Login Page No PasswordSummary Login with no passwordContent Hello, I have a this requirement: 1. When i do the submit of login, that user and password go to the external WS. Return true if it…user533759 23 views 1 comment 1 point Most recent by Virendra-Kumar-Oracle General Technical Discussions
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Customer Portal 3.0, 3.1, 3.2 Deprecation AnnouncementContent Customer Portal 3.0, 3.1 and 3.2 have been deprecated as of May 2016. Environment: Customer Portal versions 3.0, 3.1 and 3.2 Resolution: The Oracle Service Cloud…Willie Eide -Oracle 189 views 15 comments 15 points Most recent by Virendra-Kumar-Oracle General Technical Discussions
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Chat Embedded Inlay - Populating the Launch FormSummary short example on how to populate the launch form within customer portalContent The following is an example of exercising the feature to pre-populate the embedded…Willie Eide -Oracle 24 views 1 comment 1 point Most recent by Jessica Bradley-Oracle General Technical Discussions
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Embedded Chat Inlay - field questionsContent Hi All, With Chat Inlay, is there a standard way to hide form fields? Also, can we pre-populate form fields? From looking at the documentation, I don't see a way…Eric Gottesman 21 views 8 comments 0 points Most recent by Willie Eide -Oracle General Technical Discussions
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logging of contact form fieldsContent Hi, while an incident is created out of a contact form, in the incident none of the original input data could be displayed. Meaning, fields as 1stname, lastname …
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Sitemap of Customer Portal PagesSummary Sitemap of Customer Portal PagesContent My team is new at building a customer portal and we've been asked to provide a sitemap of the portal pages. Where would I… -
Changes made by Page Composer not displaying when viewing via "mobile" devicesContent Hi all, we have inserted a text on the home page via Page Composer. (please see yellow marked on the attached screenshot) When logging in via PC, the text is dis…Benedikt Helling 10 views 0 comments 0 points Started by Benedikt Helling General Technical Discussions
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Unable to deploy new custom objectSummary We are facing issue while deploying new custom objectContent We are facing issue while creating custom field / custom object the error is "Incident Row size exce…User_EDCFX 17 views 3 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions
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static_filter in report is not doing anything in CPSummary CP contacts should be able to view a report of their subscriptions. But the report shows subscriptions of all contacts. I want the report to show only subscripti…Marcel Ossenblok 14 views 1 comment 0 points Most recent by Marcel Ossenblok General Technical Discussions
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Overview of your WebDAV options by OS/VendorContent Hello everyone, One of the questions we get most often is about WebDAV support for Dreamweaver, particularly given Adobe's rather patchy implementation of the pr… -
public websites which are using OSvC customer portalSummary public websites which are using OSvC customer portalContent Hi All, Can you share few good examples of public websites which are using OSvC customer portal. As a…kishore kumar kuna 25 views 3 comments 2 points Most recent by Lauren Wiedt General Technical Discussions