Customer Portal
Discussion List
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About "Top Answers Inlay", how to set the filter of product and category.Summary: About "Top Answers Inlay", how to set the filter of product and category. Content (required): I would like to know is how to set the filter of product or catego… -
Adding contact scripts on the contact WorkspacesSummary: how do i add scripts to the contact workspace ref below thread https://community.oracle.com/customerconnect/discussion/72936/desktop-agent-deny-duplicate-phone-…
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How do I remove Display Name from Create an Account Dialogue box?Summary: Customer Portal: Create an Account: Remove Display Name Content (required): I have removed the display name input from Standard.php and it is still showing up i…Scott Heidenreich 1 view 2 comments 0 points Most recent by Scott Heidenreich General Technical Discussions -
Community Keyword SearchSummary: I am needing the practical method to keyword search out community posts. Content (required): I have looked up and down for a way to search our community posts b…
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Extend LoginDialog WidgetHo do i extend the LoginDialog Widget on the Customer portal? I have added the mobile phone widget and it's not visible on it
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Adding a Mobile Phone number on the customer portal create account pageSummary: i have added the below field on the create_account.php form, am adding the mobile phone number filed but it's not displaying on the customer portal Content (re…
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Display Categories only on Chat Launch PageSummary: we would like to remove products and display Categories only on Chat Launch Page Content (required):when launching the chat form, we want the user to select a c…Marissa Gonzales 11 views 8 comments 0 points Most recent by Rajiv Saini-Oracle General Technical Discussions -
searchsource/sourceProductCategorySearchFilter is not responding to modifiersSummary: Content (required): I have the following in my answers/list.php but it has no affect in how the product and category interact. The product is still dictating wh…Scott Heidenreich 1 view 0 comments 0 points Started by Scott Heidenreich General Technical Discussions
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Changing Themes and ColorsSummary: How to find the CSS command that needs to be changed for a particular element. Content (required): I have to rebrand our entire customer portal with different c…Scott Heidenreich 11 views 9 comments 0 points Most recent by King Jack General Technical Discussions
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Community Search by KeywordSummary: Is there a widget that searches the community questions by keyword? Content (required): I have found the widget that searches by category but nothing (that isn'…Kenton 1 view 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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How to set "input/ProductCategoryInput" widget with a javascript variableSummary: Content (required): I have a form where I am doing some custom logic based on other fields. I need to set the "input/ProductCategoryInput" default_value program…Patrick Duhaime 12 views 2 comments 0 points Most recent by Patrick Duhaime General Technical Discussions -
SSO - Using Customer Portal as the Identity ProviderSummary: Content (required): Hi, We have the following requirement wherein: Customers login to Customer Portal After successfully logged in. On the CP homepage, there is…Gene Guilalas 1 view 3 comments 1 point Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Unified widget for Inlays, WebSdk and moreSummary: When we need to add more than one widget in our homesite it can become complicated for the visitor to manage different elements that do not seem to be connected… -
Custom Message to Live Chat User PortalSummary Add Custom Message to Live Chat User PortalContent Can someone give me instructions on how to add a custom message to the live chat UI. This is the screen where …Marissa Gonzales 11 views 3 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions
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Can we still include the product categories in the "Ask a question" URLHello, I used to be able to send customers a URL for them to ask a question that includes the product category levels. https://.custhelp.com/app/ask?... Does anyone know…
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aSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Enabling OAuth on OSvC for Rest APIsSummary: Hi Team, We would like to enable OAuth mechanism for the REST APIs provided by OSvC. We went through several documents but still have few questions. Can you ple…
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Am I able to amend who receives Feedback Survey emails?Summary: We currently have it set up so when a job is resolved, if it is the first job of the day they receive an email for them to complete the Feedback survey. Content… -
Call GuidedAssistant via REST APISummary: Hi, We have a need to retrieve guide content outside of CP via REST API. Is there a way to accomplish this? Thank you Content (required): Version (include the v…
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How to fetch answer category on the answer detail formSummary: I need help in fetching answer category on the answer detail form. Content (required): We have setup categories, associated products and corresponding answers. …Ravi Krishna Wunudurty 32 views 3 comments 0 points Most recent by Eitan Morad General Technical Discussions
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How to access uploaded from REST APISummary: I can get a hold of a uploaded file name from a web application (REST). Need to save it on another server. Content (required): I can get a hold of a uploaded fi… -
Dynamic forms with context-sensitive labelsSummary: I am currently working on a dynamic form for one of our customers. The form itself was easy to make with the example provided in the documentation. Some fields …Marco Klomp-223061 11 views 7 comments 0 points Most recent by Anuj Behl General Technical Discussions -
Custom Widget for Dynamic Field ValidationSummary: Need to make a text field required ONLY if a specific dropdown menu value is selected Content (required): Hi there, Need to make a text field required ONLY if a…
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Accessing Configuration Keys in a Dynamic Way?Content Hello everyone, I've numerous config variables set in the Agent Desktop which go like CUSTOM_CFG_SCRIPT_ABC_33CUSTOM_CFG_SCRIPT_DEF_26CUSTOM_CFG_SCRIPT_GHI_51...… -
CPM Call API exampleCPM example: Call a SMS API Gateway to send a message to the contact mobile number when an incident goes to an specific queue. When saving the incident a business rule c…
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Decommission Customer PortalSummary Decommission Customer PortalContent Hello! Our organization is considering decommissioning our Customer Portal for a few reasons. Besides adjusting the visibilit…kerry walker 21 views 11 comments 1 point Most recent by Willie Eide -Oracle General Technical Discussions -
Hide elements on the portal based on URL parameter check , how to use a config to controlContent We aim to use consistent pages as much as possible between our interfaces as we have a large number of them so trying to substitute part of the url parameter_che… -
loading wrong credentials when login out and then login with different accountContent Our portal home page (once logged in) shows a greeting using my firstname. If I login with account #1 on then logout which brings me back to the login page again…
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Display Alert Box in Customer PortalContent Hi, We have a requirement to display alert box("Please fill date") whenever the user selects country (menu type custom field) as India and clicks on submit with …Bindu Sri-252228 14 views 3 comments 0 points Most recent by King Jack General Technical Discussions
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Innovate Oracle Service with an Oracle Bot–Join our Webcast September 15th and learn how ConversatiSummary Oracle Digital Assistant for Oracle ServiceContent Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is a worldwide leader in the manufacturing of …Juergen Kress-Oracle 9 views 1 comment 0 points Most recent by King Jack General Technical Discussions