Customer Portal
Discussion List
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Answer Special Settings - no answers are displayedContent There are no seach results returned from standard reports or through Knowledge API. If I remove the special settings filter, the report fetches me result. Any he… -
Can I create a incident since Customer Portal without Email address?Summary: I need create a incident without Customer Portal if I dont have Email Address. Removing the obligatory field for email address Content (required): Version (incl…Luz Coronel 11 views 6 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Product Label need to be changed in Chat InlaySummary: Product Label need to be changed in Chat Inlay Content (required): I have Product in chat inlay. I want to change the label 'Product' to Service. Is that possib…
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How to handle xml strings in Customer Portal code?Summary: I am creating a widget that checks the XML of an article if a certain field from the content-schema is filled and what it's value is. I do however have problems…Marco Klomp-223061 1 view 15 comments 0 points Most recent by Marco Klomp-223061 General Technical Discussions -
Hide customer portal content based on specific SLAContent Is there an out of the box method to show/hide content on the customer portal by using a specific SLA name/id? I see the section in the page tags where you can s…
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Notification on customer portalSummary: the agent want to add notification icon on the customer portal and that notify them &pop up if a new product/category or answer added to the system by an admin,… -
How to get the value of the list of Product and Category values in the Customer Portal from Java ScrSummary: I am trying to obtain the value of the list of "Product" and "Category" values of the Customer Portal, this is so that it depends on the value that these two …
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Implementing SSO on CP using Azure AD - Issue EncounteredSummary: Hi All, I'm trying to implement SSO on CP using Azure AD as the IdP. Here's the Azure side configuration. In the Azure AD end, the NamedID attribute has been ch…
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Offer proactive chat inlay if no answers opened after 3 consecutive searchesHello all, I am using the below widget to achieve "Offer proactive chat inlay if no answers opened after 3 consecutive searches" the requirement. its seems its not worki…Satheesh_sathiz 71 views 3 comments 0 points Most recent by Abhilash Mt-Oracle General Technical Discussions
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can we control the users on customer portalSummary: as a rightnow admin can we have control to access the list of users who register on on our customer portal and to get an audit trail on them who view which ques…
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SSO with KeycloakSummary How to setup SSO between OSvC and Keycloak?Content Has anybody tried to setup SSO by using keycloak as the IdP? I did all the configuration on both sides, create…Daniel Rocha 19 views 2 comments 0 points Most recent by Shane Parsons General Technical Discussions -
how long question is NEW or Updated statusSummary: how long the question will be marked as new and can we control that time from some parameters on the service console also how long the question displayed as upd…
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can we limit access to the customer portal to a specific domainSummary: can we limit the access for the customer portal to a specific domain and how? thanks Content (required): Version (include the version you are using, if applicab…
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can we add a section last updated questions to the customer portalSummary: the agents are going to use the customer portal for query for questions and answers, they need to add a section contain all the updated answers of the last two …
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Knowledge Advanced Analytics ReportsContent Hi, I have found that there are very limited set of tables for generating reports for KA . Can anybody help me to know that if how can I generate a report in whi…Peeyush Sharma-121934 14 views 2 comments 0 points Most recent by Joshua Hutchinson General Technical Discussions -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
File Attachment Agent console shows up for Inlay Chat but not from chat_launchSummary: File attachement icon for agent side shows for Agent when user is connected from Inlay but not from chat_launch form screenshot attached Not Working - Chat Init…
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How to pass report id dynamically to a custom widgetSummary: I have created a configuration setting which contains all report ids needed. I need to show the report in customer portal using this config setting. There is a …Meera Saseendran T 11 views 2 comments 0 points Most recent by Eitan Morad General Technical Discussions
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How to add Images in html Answers.Summary: how to add Images in html Answers, as copy/Paste and image button is not working, also when one small image added it is not there on customer portal as in the b…
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Unable to log into ci/admin pages for portalSummary: In Edge and Chrome, I can't log in to the https://****.custhelp.com/ci/admin page for any of my sites. Content (required): I can log in to the admin site on a c…
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Customising homepage - where to start?Summary: Hi All, My Manager asked me to investigate how to customise the homepage on OraDcos. There is a lot of info - I'm unsure where to start - any ideas welcome, tha…
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"Your current password doesn't match the one we have for you. Please re-type it."Summary: Using the EmailCheck widget to verify account / force login before submitting an application form. Content (required): Hi I have an application process where th…Patrick Duhaime 2 views 1 comment 0 points Most recent by Patrick Duhaime General Technical Discussions -
SmartAssistant to display related answers based on selected modelSummary: We have a custom search for our models and are putting the model ID in the URL when creating an incident. The SmartAssistant should be displaying knowledge answ…Patrick Duhaime 1 view 6 comments 0 points Most recent by Patrick Duhaime General Technical Discussions
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When setting up Communities outside a login, does it generate a separate url for outside login view?For KB Articles, we have an outside login url and an inside login url. For Communities in B2C Service Cloud, if you make communities available outside a login View only,…
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Send Incident custom field in Chat_launchSummary: We are passing First Name ,Last Name and email address to chat_launch and working fine. but when we include custom incident field its not working…
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How to fetch profile rights?How to fetch profile rights (Permission) using ROQL or report. Eg: Is the X profile SSO rights (Permission) has checked or not?Satheesh_sathiz 1 view 3 comments 0 points Most recent by Satheesh_sathiz General Technical Discussions
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Get conditionalchatlink widget to honor labelsSummary: Conditionalchatlink widget is not honoring the labels and toggles added to the widget call. Content (required): Hello, I am trying to get the conditionalchatlin…Scott Heidenreich 11 views 8 comments 0 points Most recent by Scott Heidenreich General Technical Discussions -
Chat Hours on CP pages displaying in PDT instead of ESTSummary: Hello Team Chat Hours on CP pages displaying in PDT instead of EST, please let me know how can we change to EST Content (required): Version (include the version…Dikert VId 1 view 1 comment 0 points Most recent by Jessica Bradley-Oracle General Technical Discussions
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Create a private note when creating an incident from AAQ pageSummary: Content (required): I have an AAQ page for submitting requests (create an incident) where I populate some information in the incident.thread field. I am wonderi…Patrick Duhaime 11 views 3 comments 0 points Most recent by Neil-118052 General Technical Discussions
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Auto Populate Category without displaying on pageSummary: Set the Category on the "Ask a Question" page without displaying the Category field. Content (required): We have multiple "Ask a Question" forms on our customer…