Technical
Discussion List
-
CP integration with IBM Websphere commercial suite (WCS)Content Hi, is there anyone out there who has experience with integration of the Customer Portal within the IBM WCS?! We are struggeling on integration Thanks Rene -
Report is not showing data correctlyContent I am sending a email to incident owner with list of task with their status in a report which is merged in email template. this email will trigger when Task Statu…Prasad Mokkapati 6 views 11 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Cursor disappear while creating incident responseContent Hi, I am not able to create incident response. Actually when I try to write incident response in message editor an I lost my cursor. Even I press "Enter" for nex…Baljeet Singh-119399 7 views 4 comments 0 points Most recent by Bhagwan Singh Mer General Technical Discussions -
StandardContent - ContentType FieldContent Hello, Is there some way to know the ListID of ContentType field in StandardContent ? I know that Text is ID = 1 and HTML is ID = 2. But, is there some 'good' wa…Bruno Vasconcellos-119566 12 views 3 comments 0 points Most recent by Ryan -124631 General Technical Discussions
-
Oracle Service Cloud Deployment ModelsContent Hi, Need some general info on what deployment models are available with Oracle Service Cloud ? Like, Vendor Cloud, Private Hosted Cloud, OnPremise, Hybrid Cloud …Prasad Sawant-122000 3 views 1 comment 0 points Most recent by Ryan -124631 General Technical Discussions
-
How to notify Oracle of Api / core problems?Content I am wondering what I can do when I encounter problems like interfaces in an Addin that do not throw an exception but an uncatchable error and many of those thin…Bastiaan Van Der Kooij-116611 2 views 2 comments 3 points Most recent by Darsen Prasad General Technical Discussions
-
Pull Incidents from Staff GroupContent Hi, I am assigning Incident to a Staff Group. When I open "My Inbox" report/ "My Incidents" report I don't see any Incidents; even though I am belong to Group. A…Pramod Vasudeva Murthy-80436 6 views 2 comments 0 points Most recent by Darsen Prasad General Technical Discussions -
Using the PHP API to add a contactContent We are just getting started with a project to use the PHP API to add and update Contacts in Rightnow Feb 2014 version. Is anyone willing to share their working P…
-
Is there a way to Auto-start reports?Content Hi, My question is if there is any way to enable auto-start of reports/dashboards, have a default tab open (Incidents, contacts etc) and how to configure this. S…Mikael Soderholm 10 views 3 comments 0 points Most recent by Anurag Mittal CX General Technical Discussions -
Feasibility of solution?Content Hello, I have a customer that is looking to use the Customer Portal as a "messaging system". They plan to create "batches" of messages which will be retreived vi…Kevin Browne-114907 3 views 3 comments 0 points Most recent by Darsen Prasad General Technical Discussions
-
How to find average for column in surveys for specific time intervalsContent Hi, I created a report with survey questions.In that report I have two columns 'browser' and 'rating'.The value in the “rating" column displays the average value…Durgarao-Oracle 3 views 1 comment 0 points Most recent by Durgarao-Oracle General Technical Discussions
-
How to edit records in report from a workspaceContent Hi, I want to edit the field values in a report control (which is configured as a tab) from the incident workspace . to achieve this have configured a report to …Prasad Mokkapati 10 views 2 comments 1 point Most recent by Anurag Mittal CX General Technical Discussions
-
How to get all answers to display in report when search any one of those answers matches some searchContent Hi, I created a one report.I am working with survey/Questions data .I'm trying to search one of the answers.If it matches some search text then it will display a…Durgarao-Oracle 9 views 4 comments 0 points Most recent by Durgarao-Oracle General Technical Discussions
-
Combining two columns into one columnContent Hi, In my report I have some columns.How to add two columns answers into one column?I am working with Survey/Questions data. please assist me. Thanks, durga.Durgarao-Oracle 13 views 8 comments 0 points Most recent by Ryan -124631 General Technical Discussions
-
Show Distribution List Value on Assigned menuContent Hi All, I created a distribution list for three members who don't have an Oracle RN account. I need to show the name of the distribution on the "Assigned" drop d…