Technical
Discussion List
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B2C Service Customisations CI/CD ProcessCI/CD based automated development process envisages faster and frequent delivery of software features to live production. With Continuous Integration (CI), code could be…Jacob George-Oracle 135 views 6 comments 1 point Most recent by Jacob George-Oracle General Technical Discussions -
Can the data dictionary be exported ?Summary: I need to make a the details of a few table s available to third parties. They don't want to deal with OSC they just want the table/column details IS there anyw…spence_abcd0109uk 23 views 5 comments 0 points Most recent by Anuj Behl General Technical Discussions
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Recommended Third Party Social Media SolutionsSummary: Recommended Third Party Social Media Solutions Content (required): Hi All, Apart from Sprinklr, what are the other commonly used/recommended social media soluti…Sylvia S. 2 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Upcoming webinar, May 25: Cloud Security Best Practices in B2C ServiceWe are pleased to announce our upcoming live webinar on "Cloud Security Best Practices in B2C Service", the latest offering from the CX Services Solutions Support Webina…Elaine Leffler-Support-Oracle 4 views 0 comments 0 points Started by Elaine Leffler-Support-Oracle General Technical Discussions -
How to shut off rules automatically in test environment?Summary: We have escalation rules that I don't want to fire in when we clone our production environment to a test environment. How do I get the Advanced Business rules t…Scott Heidenreich 32 views 2 comments 0 points Most recent by Scott Heidenreich General Technical Discussions -
How-To Screen-Pop in BUIScreen-Pop is a useful feature that automatically open a relevant transaction screen (eg: customer 360 or an incident) in the agent console when initiated from a third p…Jacob George-Oracle 76 views 1 comment 1 point Most recent by Debarshi Das General Technical Discussions
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Allow people to access Oracle instance without AD and SSOSummary: We have an requirement to have externals as part of the system just to provide feedback for employee's. These externals is not in Active directory and SSO login…Puja Shangari 21 views 1 comment 0 points Most recent by James Branston General Technical Discussions
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Is it possible to automate the creation of accounts and departments in to Oracle Fusion?Summary: We have to add the new accounts and departments in to Oracle fusion on a monthly basis which we are doing manually as of now. Going forward, we are looking ways…
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Data Lifecycle Policies - How often does it run?Summary Data Lifecycle Policies - How often does it run?Content In a test site I created Data LifeCycle Policy on a custom object to purge all the data from yesterday. I…
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Ad Hoc Form DistributionSummary: How to send questionnaires/forms one a one-off/ad hoc basis. Content (required): We've been trying to figure out if there is a way to send something along the l… -
B2C Service Customisations CI/CD Pipelines UsageThis article gives detailed steps on CI/CD pipelines usage described in: B2C Service customisations CI/CD process B2C Service Customisations CI/CD Pipeline Configuration…Sidharth A T 22 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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B2C Service Customisations CI/CD Pipeline ConfigurationThis article gives detailed steps to set up CI/CD pipelines described in B2C Service customisations CI/CD process. Detailed explanation on how to use the pipelines confi…
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Join us for Oracle Product Council Week (May 15-May 19)What are Product Council Meetings? Product Council Meetings are Customer Exclusive Events to listen and engage with our customers to articulate development plans, strate…Elaine Leffler-Support-Oracle 2 views 0 comments 0 points Started by Elaine Leffler-Support-Oracle General Technical Discussions
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Is it possible to automate a Node.js program process with oracle fusion (Saas)Summary: we have written a Node.js program to enable us update the Latest Allowable Finished Date (LAFD) and some other Flex field data coming from a written BIP report …
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Is there anyway to apply bui extension in Script(is like a workspace)Summary: Hi There, I have a script that is like a workspace. The script is live in the "Script folder" folder in .Net Console. I would like to add a BUI extension there.… -
SpellcheckSummary: New Content (required): Our system has suddenly started spellchecking the names on the contact record. Has anyone had this happen to them. Version (include the …BMcC 1 view 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Upgrade testing on test site instead of upgrade siteSummary: Does anyone have experience testing their upgrades on a test site instead of the upgrade site? Anything we should watch out for or potential issues with doing t…Christian UoA 21 views 2 comments 0 points Most recent by Thom Blake-Oracle General Technical Discussions -
Autocomplete Rules for HCM Design StudioSummary: Best way to use - Autocomplete Rules for HCM Design Studio Content (required): Enhance your users' experience authoring new rules in Autocomplete Rules for HCM …Rafatullah BS 91 views 7 comments 0 points Most recent by Volodymyr Faranosov HCM Experience Design Studio: Autocomplete Rules -
How-To Screen-Pop in BUI using Java Script Web APIsIn Oracle B2C Service Cloud Agent Desktop console, the screen-pop functionality allows a third-party application running in the agent's machine to automatically open a w…Jacob George-Oracle 41 views 0 comments 1 point Started by Jacob George-Oracle General Technical Discussions
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Mime Type Error when attempting to insert SPAC using Engagment EngineSummary: I am getting an error when trying to add a syndicated proactive chat widget onto an external contact page. Content (required): I receive a Mime Type mismatch er…Jess Campbell 32 views 3 comments 0 points Most recent by Jessica Bradley-Oracle General Technical Discussions -
hide or disable the accept button in the workspaces in B2C ServiceSummary: Due to misuse of the accept button in the task workspace we are requiring to disable or hide it, to avoid repetitive errors by users. I would like to know if it…Fernando Carabalí Góngora 31 views 3 comments 0 points Most recent by Fernando Carabalí Góngora General Technical Discussions -
Connect Object Explorer return Non-existent column error even the column can be find in the objectSummary: Content (required): Hi Guys, I am trying to access the emails field from the Contact object explorer from Our customer Portal. But my script always returns "Non…
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Is it possible to set Chat Agent Status from Chat Workspace Add-In?I have a need to update the Chat Agent status based on certain conditions. I've created a workspace add-in for the chat, and I can see the standard events that go with t…Eric Gottesman 32 views 5 comments 0 points Most recent by Eric Gottesman General Technical Discussions
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How to automate FBDI file preparation?Summary: For bulk data loading with FBDI, as far as I learn, manual work is still needed to download template (xlsm) file, copy & paste data to the sheet and click butto…
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Querying archived incidents/threads using APIsSummary: We were told that incidents/threads older than 15 months are continuously archived, and no records are purged. I've a couple of questions related to this. Thank…
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Is there any Widget/Configuration setting to download the Report data as Excel in Customer Portal?Hello All, I have a requirement in the customer portal ,that we are incorporated the Analytical report in the customer portal pages when we search the data the result wi…KIRAN PRASANNA D 22 views 2 comments 0 points Most recent by Kurt Helfrich General Technical Discussions
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Create a report to show latest status and previous statusSummary: Hi Community, There is a requirement to create a report which should basically identify the date the SR was set to the previous status, followed by the date the…Manjit Singh Arora-Oracle 32 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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How to make a field mandatory using business rulesSummary: I am working on a custom object, based on value of a field, i want to make another field mandatory. Is this possible using Business Rules Content (required): I …
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How to add a auto-increment reference number field to custom objectSummary: I have a Custom Object, The primary key is the id, however i would like to add a reference number field like one we get when creating INCIDENTS Content (require…mudishar-Oracle 21 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Is it possible to implement state transition model using business rulesSummary: I have a state model for my incident tickets, for eg. new->implement->review->close . Can I add rules so that the user may only change state in this order? Cont…mudishar-Oracle 12 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions