Technical
Discussion List
-
How to find IP info of Custom Process ajax call to external gatewaySummary Is it possible to find IP address of CPM making external Ajax call ?Content Hi all, Is it possible to trace the IP address of Oracle's Custom Process Model makin…Srinivas Parthasarathy 17 views 1 comment 1 point Most recent by simranjazz General Technical Discussions -
RSA encryption from custom scriptContent We have a need for a custom script to interact with one of our APIs. As part of this, we have to pass a JSON Web Token (JWT) to the API, and the JWT needs to be …Kyle Stadler-121148 38 views 2 comments 0 points Most recent by Jamal Akram General Technical Discussions -
Search report row selected listenerSummary addSearchReportValueSetListener issueContent Hi, I have a search report on my WorkSpace and i am trying to add a listener for "row selection". i used the "addSea…
-
Widget VersionSummary Significance of widget version numbersContent Hi Folks, A very small doubt. what is significance of widget version numbers. Like we have 1.1.3 what does they mea…Maruvada Manoj 12 views 2 comments 0 points Most recent by Maruvada Manoj General Technical Discussions -
Oracle Service Cloud Application MonitorSummary Oracle VCIO(Virtual Chief Information Officer)Content Dear All, Currently any one using VCIO formerly Cloud Service Portal for Statistics, Status etc. Any Docume…Maruvada Manoj 28 views 2 comments 1 point Most recent by Maruvada Manoj General Technical Discussions
-
Authentication to download attachments in Answers/KB ArticlesSummary Authentication to download attachments in Answers/KB ArticlesContent Hello, I have a query, in Answers/KB articles we have attachments. Is there some feature lik…Maruvada Manoj 12 views 2 comments 0 points Most recent by Maruvada Manoj General Technical Discussions
-
Downloading files from chat botSummary Downloading files from chat bot, after bot made a report in ERP CloudContent Hello! The flow for bot is the following: customer wants to have act of reconciliati…Galina Nikolaeva 16 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
REMOVEDSummary REMOVEDContent REMOVED
-
initialization RulesSummary initialization RulesContent Hi, How to create an initialization Rule when Email received from specific email address Change the: Incident.Prodid Incident.Catid T…
-
docked filter to dashboardSummary docked filter to dashboardContent Hi, How to add docked filter to dashboard? The dashboard contain more than 1 drilldown report hat I want to be able to filter a…Gil Balbus 22 views 2 comments 0 points Most recent by Anthony Smith-114390 General Technical Discussions
-
Reference Email Column DirectlyContent Hi,I'm wondering if in ROQL the contacts emails and phone numbers can be referenced directly in the SELECT clause.For example... SELECT Contacts.Emails.Address.P…Jim Reynolds-155038 14 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
how California Consumer Privacy Act can impact OSvCContent Hi All, I just want to confirm how California Consumer Privacy Act can impact OSvC, as far as i know oracle don't sell consumer data to any 3rd party however thi…Ajay Yadav-140866 24 views 3 comments 0 points Most recent by Ajay Yadav-140866 General Technical Discussions -
Exporting Logs from Service CloudSummary Is there a way to export Security Logs from Service Cloud into a text file or similar?Content You can access logs in the Service Cloud Console by navigating to S…leena 31 views 2 comments 2 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Okta SSO for agent login on multiple interfacesContent We had Okta SSO working fine for first interface so far, but when we added 2nd interface and enabled SSO, it only works for one interface at a time, not both. Wh… -
Picture Alignment in File Attachment of Answer EditorSummary Picture AlignmentContent Hi , If while in file Attachment of Answer we have a picture, can that be aligned to left/right? ThanksMaruvada Manoj 11 views 3 comments 1 point Most recent by Anthony Smith-114390 General Technical Discussions
-
Custom Process in business rulesContent This feature is nice: You can also add event handlers to use in rules, surveys, and campaigns. These event handlers do not need to be associated with the objects…Cristian Cisternas-123798 30 views 9 comments 4 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Exporting DataSummary Exporting Data from OSVC to Data Loader.ioContent Hi All, Can we export/import data like contact info, Cases etc to external tools like Dataloader? Thanks in adv…Maruvada Manoj 32 views 2 comments 0 points Most recent by Maruvada Manoj General Technical Discussions
-
How to Retrieve List of ENTITY Names for ERP Object DFF Update ServiceSummary Need to find list of ENTITY Names for ERP Object DFF Update Web ServiceContent How can I retrieve a list of ERP Object Names using the web service. Eg: If I want…Tracey Weetman-113390 85 views 2 comments 1 point Most recent by Massimo D'Angelo-Oracle General Technical Discussions
-
Streamline outlook load to ServiceSummary Streamline outlook load to ServiceContent good day Our client needs to accelerate the loading time of incidents from the outlook to Service. Is there any variabl…Erlin Garcia-132843 11 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Escalations is not WorkingSummary Escalation for Incident.Due Date is not workingContent Hi All, In my system, i am creating two rules: Rule 1: IF incident.Queue ID = 'XYZ' and Incident.Previous …Lakshay Bhalla 30 views 3 comments 1 point Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Contact PasswordSummary Contact PasswordContent Hello, one of our contacts, when got password reset mail, she pasted the rest link in browser and typed in new password. But she got mess…Maruvada Manoj 36 views 2 comments 0 points Most recent by Maruvada Manoj General Technical Discussions
-
Data Lifecycle Policies - How often does it run?Summary Data Lifecycle Policies - How often does it run?Content In a test site I created Data LifeCycle Policy on a custom object to purge all the data from yesterday. I…
-
Redirect to custom logout pageSummary How to redirect to a custom logout page when using SSOContent We are implementing Single Sign On using our own IdP and Service Cloud as the Service Provider (SP)…Christian UoA 44 views 3 comments 0 points Most recent by Christian UoA General Technical Discussions -
Sample Code Required - BUISummary Sample Code Required - BUIContent Hi Folks, We are trying to do the below activity. Scneario : On change of custom object menu field, we need to set the value in… -
input/FormInput not updating custom fieldSummary My FormInput widget is not updating a custom fieldContent Hi everyone, I have extended the input/FormInput widget and i'm trying to use it to update a custom fie… -
Access File storage of License Compliance DashboardSummary Can we see or access what is inside file storage that the dashboard is reporting?Content Hello, We've been generating this report and suddenly the value in File …Romark George Armor Palaganas 34 views 2 comments 1 point Most recent by Tushar G General Technical Discussions
-
Building a Tool to Track Daily Production Time for AgentsSummary We are looking into replacing an old Access DB that the team uses to input daily production time, which is used to build performance metrics.Content So far I've …
-
CO controls hidden after grouping survey resultsSummary CO and SurveyContent I created a custom object which includes survey to be opened in a new tab not to be a part of tab and I linked a survey history report (that… -
How to restrict executeReport() not to open the report in BUI extensionContent Hi, I am developing a BUI workspace extension where I am using IExtensionReport to set filters and retrieve data from a report using setDataHandler and executeRe…Geetha Amrutha 38 views 2 comments 0 points Most recent by Manjit SIngh Arora General Technical Discussions
-
Rest API in RightNowContent Hi All, When I am trying to "POST" and "PATCH" the Address of Organisation through REST API,It is giving me error in both the methods. I tried this Request Body:…