Technical
Discussion List
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Is it possible to compare 2 fields in a condition creating an Email Template?Summary: I am trying to create an Email Template, I need a condition using 2 fields one in the Incident and the other in the Incident -> Contact. I only find the way to … -
CPM Error - Address CreationSummary: I'm trying to set "Country" value to the Contact Address Standard Field through CPM. But CPM throws an error. Any idea will be helpful Thanks, Seethalakshmi S C…Seethalakshmi S 5 views 8 comments 0 points Most recent by Seethalakshmi S General Technical Discussions -
Desktop Agent : Deny duplicate phone numbers in contactContent Hello, I am trying to deny the creation of a new contact that has the same phone of another one via the desktop agent, i know that the system won't allow you to …Walid Sarkis-123102 17 views 6 comments 0 points Most recent by JNgumba General Technical Discussions
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Incident data dumpSummary: Incident data dump Content (required): Hello, We are discussing setting up a daily process to dump our incident data into an external database, so that we can r… -
Is the community dead? Are we going to upgrade the framework?Content First question - is the community dead? Would it be better off on StackOverflow? The answers are far and few between and even less useful The ideas lab is laugha… -
Purging all the transactional data from the database.Content Hello, As part of the GDPR process we are currently looking into anonymizing data on all our test environments. This mainly includes any personal information tha…
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ability to detect details in the email headerContent we have auto-forwarded email from a number of email exchanges to the oracle email address is it possible to read the email header to detect the original TO addre… -
Jodit Pro and Oracle Service CloudContent Hello all, JODIT Pro is a content editor in html that we want to use with Oracle Service Clod (Right Now), but the free license of this editor says that it is MI… -
*Time Card* Category not selectable for CA LDG ElementsSummary: I'm trying to add Payroll Time Type to OTL. Content (required): I'm trying to create multiple elements with Canadian LDG that will be used in Time card. However…Guillaume SAVALL 5 views 0 comments 0 points Started by Guillaume SAVALL General Technical Discussions
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Knowledge InlaysSummary: Knowledge Inlays Content (required): We have added Knowledge Inlays in our external application and could see that we have to click on Top Answers button to loa…
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Refresh button in Service requestContent Hi, When I open the SR details page, there is a button to refresh. How did the button appear? Is there any feature related to the workspace? Thank you In advance…
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Show CC/BCC option not visible on Message toolbar in workspaceSummary Show CC/BCC option not visible on Message toolbar in workspaceContent Hi, We have an incident workspace where on clicking the rich text editor > options the Pop … -
Not able to add VBCS custom application under Inventory management Task panel using Page ComposerContent Hello, We have a requirement wherein we need to add custom VBCS application under task panel of Inventory management screen. We are using page composer for achie…
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Fire a CPM on an answer version changeContent We have a CPM that fires based on a change to an answer but also want to fire a CPM on a change to an answer version but cannot find a way. Has anyone comes acro…
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how to capture the cc mail id from the emailContent Hi All, Is there is any possibility to capture the CC email from the email response . Regards, MohanMohankumar Ponnusamy 20 views 2 comments 0 points Most recent by Sristy A General Technical Discussions -
Load data in Lockbox FBDI template via OICSummary Load data in Lockbox FBDI template via OICContent Hi All, we have requirement to load the data via OIC into Lockbox FBDI template(ReceivablesStandardReceiptImpor…
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CURL huge data of response limitationsContent Hi, anybody knows if CURL have some kind of limits when request have a lot of data? When this happend the custom script exit the php and dont bring the response …
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Remove Recent activity from a drop down box in workspaceContent Hi, In an incident workspace, we have few dropdowns. When we select something from the list, it will be automatically added under Recent and will show there for …Boby B Jacob 17 views 3 comments 1 point Most recent by Rasheed Ahamed General Technical Discussions -
refresh report by addinSummary Addin to refresh reportContent Hello! I have a report that is in a sub-tab in incident`s workspace, and there is a addin button that add some values to it, i nee…Marcelo Vaz-198640 33 views 3 comments 1 point Most recent by Sreekanth R General Technical Discussions
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Data Lifecycle Management - Report Based Policy ArchiveSummary How can we archive a report-based policy in Data Lifecycle Management?Content Hello! We are attempting to use Data Lifecycle Management to archive specific incid…
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Mail Template Notification and CPMContent Hi, I have a CPM that set a value in a custom field in the action create. But the email notification from question receipt template looks like take that value an…
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Accessing attribute value of knowledge article in reportContent Hi All, I want to access attribute value of knowledge article in report. Please let me know the expression to be used to access the value of knowledge article at…
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CPM async time execution and CPM logContent Hi, Anybody know who much takes the async of CPM execute the querys? In CPM sync how i can call a external web service? How i can log CPM? thanks
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Default Time Billed EntrySummary Is it possible to set the default Time Billed Entry?Content Is it possible to set the default entry for when a user adds a Time Billed Entry via the Time Billed … -
Is there a limit in /tmp folder size?Content Hi As part of our project we will be developing PHP script to extract attachments from Incidents and place in /tmp folder to be picked by Cron Script to move to …
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Customer portal and custom scriptsContent Hi, One question, there's a way to connect directly the php pages of the customer portal with the custom scripts in RN? Thanks
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Cryto and PTA example functional codeContent Hello, someone can help me with a functional code of encryption. Im trying but the error page response with https://mysite.custhelp.com/app/loginerror/5, that me…
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Alternative for Circular relationship of a custom object with Incident ObjectSummary Feature deprecated by Oracle after 19A to create circular realtionship.Content Hi All, We were using a workflow using a custom object that was created in relatio…Shubham Gupta-177131 11 views 1 comment 0 points Most recent by Yashwanth Siddaraju General Technical Discussions -
PTA Crypto dont workSummary Using crypto to pta valuesContent Hello, When i send the values encrypted with crypto a error show: /***********************************************/ A PHP Error…
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custhelp sites removed from Bing search resultsSummary Concern: has your site been Removed by Bing too?Content We have a large Oracle CX presence as a subdomain of custhelp.com. Bing has blocked our site from their i…