Technical
Discussion List
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Text Area field: Cannot Search on Text area fieldSummary Cannot search in Text Area for ROQL and ReportContent Hi All, Is there a way where I can search a value in Text Area OR Query in ROQL? I am developing an automat…Pramod Vasudeva Murthy-80436 26 views 9 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 General Technical Discussions -
Add logic validation on standard field in cloud.Summary Add logic validation on standard field in cloud.Content Is it possible to add logic validation on standard field in cloud? For example: when user submits Purchas…Amy Chan 19 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Service Cloud UI extensions & Set upContent Hi, I have couple of questions below on service cloud extensions. a) How can we provide UI extentions to service cloud post integrating with other applications? …Sujana Duggineni 33 views 3 comments 1 point Most recent by Brian Webb Sc-Oracle General Technical Discussions
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Expired incidents in custom processesContent Hi Everyone, I'm trying to make a custom process that will trigger on a new incident created based on the queue of the expired incident it replaces. * If expired…Adam Darbyshire-119052 16 views 2 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
BUI Element Manager error: Manifest file is corrupted. Cannot proceedSummary BUI Element Manager error: Manifest file is corrupted. Cannot proceedContent Not sure if anyone is using Element Manager to export/import worksapces & reports th…User_RQ81K 19 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Test Site Update / UpgradeContent Hi, Can we upgrade / update test site alone? If yes what is the steps? Thanks, Mohan Version 17AMohana Gopal Selvam-Oracle 22 views 3 comments 1 point Most recent by Mohana Gopal Selvam-Oracle General Technical Discussions -
Concurent CPM execution and queries limitaitionSummary Is theire any limitation on number of parallele script execution and on ROQL queries ?Content Hi all, Do anyone is aware of a limitation on concurrent cpm execut…Thibaud Blondin-125385 19 views 0 comments 0 points Started by Thibaud Blondin-125385 General Technical Discussions
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Oracle Fusion / Business Intelligence exporting reports to Service Cloud WebDavContent Hi, We have Oracle Fusion and with it comes business intelligence. We are looking at scheduling reports to go to service cloud's WebDav. However it is not happen… -
Conditional chat link on Fusion productsContent Hi, I am reading the release notes for 18D - https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/service/18D-service-wn.htm#F6088 It says: The …
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Custom report extract from Oracle Service CloudSummary Custom report extract from Oracle Service CloudContent Hi There, We have a custom report created in Oracle Right Now which is reading the data from multiple tabl… -
CPMObjectEventHandler: parentchildupdateSummary RNCPM Script parentchildupdate does not appear to run?Content This issue was resolved using another iteration of the script to achieve the same results. Thanks M…
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Unable to capture custom field values of incident in browser controlSummary Integration with EBS.Content Hi Team, We are integrating service cloud to EBS. Currently we are using initConnectAPI [PHP] for getting the incident values. We ar…Raghu Prem Telukuntla 28 views 2 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions
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Fetching Standard Text Value over API?Content Hi I am trying to retrieve a Standard text Value over the API and cant seem to return the text value, I seem to be following the documentation but its always com… -
Hyperlinks in AnswersSummary Bulk Verify rules for hyperlinks StatusContent Dear All, I want to know whether we can create any rule for Bulk checking of Hyperlink status( Valid/Broken etc) i…Maruvada Manoj 16 views 2 comments 1 point Most recent by Maruvada Manoj General Technical Discussions -
How to update field on workspace using javascript phpSummary How to update field on workspace using javascript phpContent Hi Team, We are developing an interface between oracle service cloud and oracle ebs to get install b…Raghu Prem Telukuntla 34 views 4 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions
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Source of transaction in Custom Process Model (CPM)Summary Source of transaction in Custom Process Model (CPM)Content Hi, Is there any way we can get the source of transaction in the custom Process Model? CO_trans table …PavanSatishKumar Annavarapu-Oracle 32 views 5 comments 0 points Most recent by Vlad-126525 General Technical Discussions
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Do Not Send Email Receipt MessageSummary What is the behavior of the 'Do Not Send Email Receipt Message' action in business rules engineContent Hello all, I'm working with scripts and business rules to …Thibaud Blondin-125385 28 views 5 comments 2 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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OSC availability during full clone.Summary When performing a full clone from production to test will test still be accessible?Content Hi We'd like to refresh our test site, my question is, when performing…
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Availability of session_id within report column formatSummary Availability of session_id within report column formatContent It is possible to add Agent session_id key/value pair via a Browser Control in to a workspace. Simi…User_RQ81K 21 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Agent Consoles (.NET) in ChinaSummary Anyone has users in mainland China?Content Hey All! I wonder if any of you ever had agents using the OSvC console from mainland China. I want to be prepared for … -
Which option is the best Add-in Vs Browser Control ?Summary Which option is the best Add-in Vs Browser Control ?Content Hi, We have a requirement where we need to pull the data from external system and display the same in…Narendra Muttineni 52 views 3 comments 0 points Most recent by Rajan Davis-126711 General Technical Discussions -
Updating contact record from SAML header upon loginContent Hi We have used an IDP/SSO for our contacts to sign on with In the SAML header thats passed when the user signs on we have managed to include several fields form…
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Reported usage is wrong and needs to be investigated.Content Spoke with our Oracle rep. and we have only used approx 3% of the total sessions that were included in the original contract, most of those in November 2017. The…
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How to get current user and Incident objectSummary Need current Incident object on custom PHP script.Content Hi All, I am trying to send the incident data to another outside API using custom PHP script. I have cr…Raghu Prem Telukuntla 49 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Service Cloud to Middleware Connectivity IssueSummary Connectivity issueContent Hi Team We are trying to create service request using Oracle service cloud to Dell boomi Atoms. For connectivity we are using curl meth…Raghu Prem Telukuntla 10 views 1 comment 0 points Most recent by Christopher Maggiulli General Technical Discussions
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Multiple SSO in Single InstanceSummary SSO Configuration for Multiple InterfacesContent Hi All, How will the SSO Configuration be done for the customer portals when there are multiple interfaces on an…Geetha Amrutha 36 views 4 comments 0 points Most recent by Geetha Amrutha General Technical Discussions
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Track the bounced emails sent through Public mail APIContent I am using the Mail API to send the mail and I want to check if the email is getting delivered or it is getting bounced. Please guide me on this.KamalpreetSingh 10 views 1 comment 0 points Most recent by Yogesh Jayalekshmi-123167 General Technical Discussions
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Update LookupName for Standard Objects in Service CloudSummary Update LookupName for Standard Objects in Service CloudContent We want a new picker field in Incident and it is a self join field, this picker is used to link pr…Venkat Tanneru-61159 18 views 1 comment 0 points Most recent by Neil-118052 General Technical Discussions
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Queue Not working when incident created from Agent DesktopContent I have written rule to assign Queue if certain conditions are meet. Rule is getting executed and Queue is Assigned which i can see in Audit log of particular inc… -
Workspace Add-In Load TimeSummary Decrease the Workspace Add-In Load TimeContent I have created a workspace add-in that calls 3 web services to retrieve customer information. The web service call…Andrew Wooster-114803 9 views 1 comment 0 points Most recent by Jess Campbell General Technical Discussions