Technical
Discussion List
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Custom report extract from Oracle Service CloudSummary Custom report extract from Oracle Service CloudContent Hi There, We have a custom report created in Oracle Right Now which is reading the data from multiple tabl… -
CPMObjectEventHandler: parentchildupdateSummary RNCPM Script parentchildupdate does not appear to run?Content This issue was resolved using another iteration of the script to achieve the same results. Thanks M… -
Unable to capture custom field values of incident in browser controlSummary Integration with EBS.Content Hi Team, We are integrating service cloud to EBS. Currently we are using initConnectAPI [PHP] for getting the incident values. We ar…Raghu Prem Telukuntla 27 views 2 comments 0 points Most recent by Lakshay Bhalla General Technical Discussions
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Fetching Standard Text Value over API?Content Hi I am trying to retrieve a Standard text Value over the API and cant seem to return the text value, I seem to be following the documentation but its always com… -
Hyperlinks in AnswersSummary Bulk Verify rules for hyperlinks StatusContent Dear All, I want to know whether we can create any rule for Bulk checking of Hyperlink status( Valid/Broken etc) i…Maruvada Manoj 15 views 2 comments 1 point Most recent by Maruvada Manoj General Technical Discussions -
How to update field on workspace using javascript phpSummary How to update field on workspace using javascript phpContent Hi Team, We are developing an interface between oracle service cloud and oracle ebs to get install b…Raghu Prem Telukuntla 33 views 4 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions
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Source of transaction in Custom Process Model (CPM)Summary Source of transaction in Custom Process Model (CPM)Content Hi, Is there any way we can get the source of transaction in the custom Process Model? CO_trans table …PavanSatishKumar Annavarapu-Oracle 31 views 5 comments 0 points Most recent by Vlad-126525 General Technical Discussions
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Do Not Send Email Receipt MessageSummary What is the behavior of the 'Do Not Send Email Receipt Message' action in business rules engineContent Hello all, I'm working with scripts and business rules to …Thibaud Blondin-125385 36 views 5 comments 2 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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OSC availability during full clone.Summary When performing a full clone from production to test will test still be accessible?Content Hi We'd like to refresh our test site, my question is, when performing…
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Availability of session_id within report column formatSummary Availability of session_id within report column formatContent It is possible to add Agent session_id key/value pair via a Browser Control in to a workspace. Simi…User_RQ81K 20 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Agent Consoles (.NET) in ChinaSummary Anyone has users in mainland China?Content Hey All! I wonder if any of you ever had agents using the OSvC console from mainland China. I want to be prepared for … -
Which option is the best Add-in Vs Browser Control ?Summary Which option is the best Add-in Vs Browser Control ?Content Hi, We have a requirement where we need to pull the data from external system and display the same in…Narendra Muttineni 51 views 3 comments 0 points Most recent by Rajan Davis-126711 General Technical Discussions -
Updating contact record from SAML header upon loginContent Hi We have used an IDP/SSO for our contacts to sign on with In the SAML header thats passed when the user signs on we have managed to include several fields form…
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Reported usage is wrong and needs to be investigated.Content Spoke with our Oracle rep. and we have only used approx 3% of the total sessions that were included in the original contract, most of those in November 2017. The… -
How to get current user and Incident objectSummary Need current Incident object on custom PHP script.Content Hi All, I am trying to send the incident data to another outside API using custom PHP script. I have cr…Raghu Prem Telukuntla 57 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Service Cloud to Middleware Connectivity IssueSummary Connectivity issueContent Hi Team We are trying to create service request using Oracle service cloud to Dell boomi Atoms. For connectivity we are using curl meth…Raghu Prem Telukuntla 9 views 1 comment 0 points Most recent by Christopher Maggiulli General Technical Discussions
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Multiple SSO in Single InstanceSummary SSO Configuration for Multiple InterfacesContent Hi All, How will the SSO Configuration be done for the customer portals when there are multiple interfaces on an…Geetha Amrutha 45 views 4 comments 0 points Most recent by Geetha Amrutha General Technical Discussions
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Track the bounced emails sent through Public mail APIContent I am using the Mail API to send the mail and I want to check if the email is getting delivered or it is getting bounced. Please guide me on this.KamalpreetSingh 9 views 1 comment 0 points Most recent by Yogesh Jayalekshmi-123167 General Technical Discussions
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Update LookupName for Standard Objects in Service CloudSummary Update LookupName for Standard Objects in Service CloudContent We want a new picker field in Incident and it is a self join field, this picker is used to link pr…Venkat Tanneru-61159 17 views 1 comment 0 points Most recent by Neil-118052 General Technical Discussions
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Queue Not working when incident created from Agent DesktopContent I have written rule to assign Queue if certain conditions are meet. Rule is getting executed and Queue is Assigned which i can see in Audit log of particular inc… -
Workspace Add-In Load TimeSummary Decrease the Workspace Add-In Load TimeContent I have created a workspace add-in that calls 3 web services to retrieve customer information. The web service call…Andrew Wooster-114803 8 views 1 comment 0 points Most recent by Jess Campbell General Technical Discussions -
Cant able to make a CURL call, CURL is not installed on your PHP server.Summary Cant able to make a CURL call, CURL is not installed on your PHP server.Content Hi All, I am trying to call API, using CURL from my cloud service custom PHP scri…Raghu Prem Telukuntla 49 views 2 comments 0 points Most recent by Raghu Prem Telukuntla General Technical Discussions
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Outlook created incident receipt going to staff not clientSummary how do I stop or change this behaviour ? Outlook created incident receipt going to staff not clientContent Hi, When a user syncs an email from outlook the incide…Darren_Utas 7 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Using multiple IDPs for a single instanceContent Currently we have an IDP that we use to authenticate via Contact SSO for CP. Is there a way to include another IDP within the same instance to authenticate a dif…
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Browser Object in Contact WorkspaceSummary Browser Object in Contact WorkspaceContent have added a browser object in Contact Workspace at header level. See attached screen Shot. I am unable to find how to…
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Test to Prod DeploymentSummary What can be deployed from test to prod for Agent desktop Console?Content Hello, I am currently on deployment stage. it's heart breaking to know that not all conf…Bilal Maqsood 20 views 3 comments 1 point Most recent by Bilal Maqsood General Technical Discussions -
How to trigger a custom code when a button is clicked on workspaceContent Hi Team, I have added a custom button on custom object, incident workspace. How can we call a custom code when the button is pressed on the incident work space. …Raghu Prem Telukuntla 17 views 6 comments 0 points Most recent by Narendra Muttineni General Technical Discussions
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Twilio CTI Accelerator for OSvC - BUI build .zip file unreadableContent Following this Documentation (link below) I have performed all the steps required but I am failed when i import BUI extention zip file in OSvC Agent Desktop. htt…Umair Ahmed-122974 27 views 3 comments 0 points Most recent by Richard Keevil General Technical Discussions -
SRM accelerator IssueContent Hi All, I could n't see the accelerator custom object in the git hub.(https://github.com/oracle/accelerators/tree/master/social/cx/imports/custom_attribute) And …Muthulakshmi Muthaiah-121678 18 views 19 comments 0 points Most recent by Felipe Maldonado General Technical Discussions -
OSvC OFSC Integration Accelerator Error - FS Integration Configuration Verb is not set or is...Content Hi, We are implementing OSvC & OFSC Integration using Oracle Accelerator. Previously, we have implemented customized OSvC OFSC integration with and without ICS. …Geetha Amrutha 9 views 1 comment 0 points Most recent by Felipe Maldonado General Technical Discussions