Technical
Discussion List
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Windows Prompt using JSSummary Windows Prompt using JSContent Hi Team, We have utilized windows prompt for one of our requirement, but can anyone let us know how to add CSS in the Javascript f… -
Infra DetailsSummary Infra DetailsContent Hello, Just wanted to know that oralce manages infra of our service cloud since its Cloud Application, so for Server details etc we need to … -
Unable to connect CP using WinscpSummary CP connection works with cyberduck but not with WinscpContent Hello, I can connect to my portals with cyberduck but when i tried to use Winscp, getting error tha…Maruvada Manoj 17 views 2 comments 0 points Most recent by Maruvada Manoj General Technical Discussions
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Create an SLA Instance on Organization with Specific Start DateContent We have an SLA that has case limits set and is set for 12 months. We want to add this to a specific group of Organizations, with different start dates, based on … -
Is there tool or a quick way to compare/validate if 2 instances are parallel/sync?Summary Looking for a quick way or tool to compare environment instancesContent Hi everyone, Anyone here has a quick way or a tool to compare/validate if 2 environment i…
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Service Cloud SRM IntegrationContent Hi All, In the SRM-Rightnow integration currently when an engage message is sent to RightNow, It creates a new contact and new incident where the incident is ass…Pavitra Jayaraman 11 views 3 comments 0 points Most recent by Erlin Garcia-132843 General Technical Discussions
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Dependent menusContent I need to know how can we make a menu dependent on another menu with Javascript code. Version 19AM.Hussam 20 views 8 comments 1 point Most recent by Sebastiaan Draaisma-122509 General Technical Discussions -
Attachment Report EditContent Hi All, Wish you are having a good day !! I need to know how to update the attachment report to include 'created by' field .. Version 19AM.Hussam 23 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Clear Duplicated ContactsContent Dears, Need to know how to clear duplicated contacts that was uploaded with data import wizard I already uploaded it and need to know to delete the duplicated on…
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Getting error while after custom object on contactContent After making a new contact then adding a custom object which is (Address) on production instance I get an error which I cannot understand Please kindly note that…
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Cannot add list of items in report (List box values)Summary About report creationContent Hi All, I`m trying to add list of items in report but cannot find their name in Ribbon while trying to add them. Version 19A
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Location of incoming mailsSummary About RighNow Mailboxes incoming replies regarding business rules sent mailContent Dears, I created a business rule that emails incident information to agent in …
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Use Custom Objects in Automatic Message TemplatesSummary Need to get CO info in Msg TemplatesContent Dears, After Greetings !! :) While trying to add detailed address of contact in the part (message templates) for the …
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Responses to Forwarded Incidents.Content Hi, We have this problem when an incident is forwarded to a third party their response to that mail will be another mail to the assigned accounts email and not a… -
Groovy Script IssueSummary Problem entering a groovy scriptContent Hello all, I have the below script that when pressing validate I got the below error. Can anyone help please? if (isAttri…Hamzeh Al Karmi-138454 23 views 2 comments 0 points Most recent by FNU Preksha-136814 General Technical Discussions
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IntegrationSummary Integration between Oracle Service cloud and Commerce CloudContent Hi, Is there any documentation available for integration between Oracle Service Cloud and Comm…
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Thread Duplicacy on commitSummary Connect PHP API commit causes Thread DuplicacyContent Hi, When I run the following code, the Thread is written twice to the incident. Not sure why. But, when I r…Geetha Amrutha 19 views 1 comment 2 points Most recent by Lakshay Bhalla General Technical Discussions
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Email ManagementSummary Are email sent in batch or one by one for comunities?Content If we want all members of a community to receive an email when something is added, how are these ema…
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SRM Accelerator OAuth Settings issueSummary You must be an administrator to use this functionContent Hi guys, We have managed to follow the steps to implement the SRM accelerator using the document https:/…
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Unified Solution Chat with Chat BotSummary Unified Solution Chat with Chat BotContent Hi gurus, I'm involved in a Chat Bot and OSvC project and I need an insight to propose a better solution. The requirem…Jarel Birck da Silva-120625 36 views 4 comments 1 point Most recent by Sandra Cantor-127596 General Technical Discussions -
PHP ErrorSummary unexpected 'public' T_PUBLICContent Not sure why I am getting syntax error, unexpected 'public' T_PUBLIC error here ? public static function validate ($action, $…User_5CDFL 17 views 5 comments 0 points Most recent by Sebastiaan Draaisma-122509 General Technical Discussions
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Convert csv to JsonSummary Options to convert CSV to JSON formatContent There is a cost adjustment REST service available and customer would like to update mass FIFO costs. The approach we…Girish_Papaiah-Oracle 18 views 1 comment 0 points Most recent by Tushar G General Technical Discussions
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Contact update error "Maximum number of active SQL statements exceeded"Summary Just upgraded to 19A over the weekend, and now I can't multi-edit contacts as beforeContent We just upgraded to 19A from 18A over the weekend. Everything seemed …Kurt Helfrich 13 views 2 comments 0 points Most recent by Kurt Helfrich General Technical Discussions -
should i bring in 20 million customers from EBS to RightNow?Content One of our client uses EBS field service, and we will be implementing RightNow as contact center. each time a case is marked as 'field service' it will be synced…Rahul Sharma-122091 11 views 5 comments 0 points Most recent by User_B0DWR General Technical Discussions
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How to perform ETL using ODI,DMEXPRESS for ROQLContent Hi All, We are using Oracle data integrator, DMEXPRESS tools to perform our ELT process. If anyone have idea on setting up connections or more details or info. P…
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SRM Accelerator Report import errorSummary Error when importing SrmRepliesListTable.xmlContent Hi Guys, Has anyone experienced this error when importing the SrmRepliesListTable.xml (downloaded from github…
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ConnectPHP converted code was not able to handle the huge data...Summary ConnectPHP converted code was not able to handle the huge data...Content Hi, The cron job uses deprecated IAPI(org_create/org_update) function to import the bulk…
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: Open a Report from BUISummary Open a report and another record as a child tabContent Hi All, Is it possible from the BUI to open a report on the click of a button? And, also open a workspace …Pramod Vasudeva Murthy-80436 62 views 1 comment 0 points Most recent by Christian UoA General Technical Discussions -
"past from word" in the Advanced Knowledge CKEditorSummary recommended word version to use "past from word" in the Advanced Knowledge CKEditorContent Hi what word version (office doc file) is the recommended version for … -
Blocking botsSummary Blocking botsContent Does Oracle Service Cloud have any tools or recommendations for blocking unwanted bots (like thousandeyes)?