Technical
Discussion List
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Auto Task Creation for Group useSummary Is it possbile? Auto task template creation for repeat work requestContent Dear community, Is possible to have a reusable task template that reusable by a specif… -
Check if Data Lifecycle Policies has runContent I created a DLM for a custom object but my reports still show data that should have been purged. How can I check if the DLM has already run? Or when it is schedu…
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CDM Import ToolsSummary Oracle is dis-continuing support for File based Data Import. Will the tool still be available after 20D installed?Content As per notes in the 20D documentation a…
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Log custom scriptSummary Log fileContent Hello, I need to try to log information in a log file in php in custom script I see the information of https://cx.rightnow.com/app/answers/detail…
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Custom PHP Script LogSummary How to log vars from Agent Console / File Manager / PHP custom scriptContent Hi There, I've noticed in some of the PHP scripts located in the Agent Console File …Bruno Aun 46 views 4 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
Engagement Engine rules stop to load in chrome - works sometimes in some chrome browsersSummary Engagement engine rules sometimes doesnt load and fetch the latest rules in chromeContent Hello All, EE rules sometimes stop functioning in chrome browsers. Init…Priyadharshini Gopal 8 views 0 comments 0 points Started by Priyadharshini Gopal General Technical Discussions
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Making a field uniqueSummary Uniqueness on custom field similar to Contact IDContent We are trying to achieve uniqueness on a custom field (c$identitynumber) similar to Contact ID and Incide…Kranthi Gorrela-Oracle 10 views 0 comments 0 points Started by Kranthi Gorrela-Oracle General Technical Discussions
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JavaScript API - SetThread on IncidentSummary Executing save function in javascript after initializing threadContent Hi All, I am trying to update a thread by calling an external API and I want to execute it…Shankar N 23 views 4 comments 0 points Most recent by Srinivas Parthasarathy General Technical Discussions -
RemovedSummary RemovedContent RemovedAngelo Roj-Oracle 10 views 0 comments 1 point Started by Angelo Roj-Oracle General Technical Discussions
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Mobile Originated SMSSummary How is this handled by Service CloudContent Hi Guys, Can anyone please share any information or documentation on how Service cloud can handle Mobile Originated S…
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Need help to create custom search filed for Incident ObjectSummary Hi All, I need help on creating the custom search filed for Incident object. I have attached the existing field for reference and I need to create the filed simi…Y Santhosh Kumar 10 views 5 comments 0 points Most recent by User_IUZT4 General Technical Discussions
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How to get document id from WCC using SOAP web serviceSummary I'm writing a groovy script to get the document id in web center content based on the title name of the fileContent I'm writing a groovy script to get the docume…Edward Palomo-182643 23 views 2 comments 1 point Most recent by Manoj Kumar-Support-Oracle General Technical Discussions -
How to get info on (To in email) if incident is created by Bcc email of mailboxContent We have typical requirement coming up in which Oracle fusion OM will send email to customer on various order stages. Client wants to track this communication in …Meena Pethkar-231769 25 views 3 comments 0 points Most recent by Meena Pethkar-231769 General Technical Discussions
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WeChat IntegratorContent Hi Gurus, I can see the WeChat Integrator option while I create a SR, but I didnt find any documents, links in cx.rightnow.com. Anyone have any idea? Thanks, Moh…Mohana Gopal Selvam-Oracle 22 views 4 comments 1 point Most recent by RajeshPandey-Oracle General Technical Discussions -
Sai Vijay Bandarupally 10 views 0 comments 0 points Started by Sai Vijay Bandarupally General Technical Discussions
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is there any way to use desktop addins without downloading on agent's mechineContent We have have multiple add-ins with .NET console, some of them are 50 MB in size. when agent tries to login on new computer it system downloads all add-in files f…Ajay Yadav-140866 14 views 2 comments 1 point Most recent by Steve Fangman General Technical Discussions -
SFTP via phpseclibContent Hi I am trying to upload a file to an SFTP server using a file manager script. Oracle support has guided us to use phpseclib. But couldn't understand how to impo…Padma Prabha Varadarajan-121854 40 views 3 comments 1 point Most recent by Sai Vijay Bandarupally General Technical Discussions
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MyOracleSupport logging off after a few minutes of inactivitySummary MyOracleSupport logging offContent Hello: Recently, Myoraclesupport.com has been logging off after 15/20 minutes of inactivity; this has not happened in the past…
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Unable to populate fields of a custom object on Incident WorkspaceSummary Fields are visible but the value shows as N/A and they are readonlyContent Hi, Created a custom object with realtion to incident object. Wnated to show the field…Shubham Gupta-177131 20 views 3 comments 1 point Most recent by Jens Lundell-Oracle General Technical Discussions -
CommunityQuestionComment Not found PHP ConnectSummary I'm unable to create a new community question commentContent I'm using the connect api v1_4 but when i try to create a new CommunityQuestionComment I get the not…
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Possible to connect OSvC Database to DOMO?Summary Is it Possible to connect OSvC Database to DOMO or any 3rd party analytics tool?Content Hi Experts, I’m asking if it is possible that we can bring Oracle Service…
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Single Sign on - Oracle Service Cloud - SAML - ADFSSummary Configuring Single Sign on in Myservice Portal and Service CloudContent We are trying to integrate Single Sign on - Oracle Service Cloud - SAML - ADFS We found 2…
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Clear assigned to field of incidentContent Hi people! I need to clear the "assigned to" field of incidents in a given moment of my process. I tried using business rules, that would set both the queue and …Laura Spinelli 24 views 3 comments 2 points Most recent by Laura Spinelli General Technical Discussions
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Create unique fieldContent Hey guys, I need to guarantee that a field of a CustomObject is unique. In a workspace I can use a JS extension, which will tell the user right away that he must…Laura Spinelli 22 views 1 comment 2 points Most recent by Lakshay Bhalla General Technical Discussions
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Adding multiple contacts to an incident on incident creationContent Hi, I am trying to add several contacts to the OtherContacts list on an incident, during incident creation, does anyone know what I am doing wrong? Code Snippet …Cathy Cowan 26 views 5 comments 0 points Most recent by Suresh Thirukoti-Oracle General Technical Discussions
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MOS: Empty Favourite BugsSummary Cannot delete favouritesContent Hi, I have no idea where to post this. I can not open an SR, because this is not regarding the application but regarding the My O…JimVT 9 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions -
(Untitled)Version 19DBritto Thatheyu 9 views 0 comments 0 points Started by Britto Thatheyu General Technical Discussions
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How to find IP info of Custom Process ajax call to external gatewaySummary Is it possible to find IP address of CPM making external Ajax call ?Content Hi all, Is it possible to trace the IP address of Oracle's Custom Process Model makin…Srinivas Parthasarathy 12 views 1 comment 1 point Most recent by simranjazz General Technical Discussions
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RSA encryption from custom scriptContent We have a need for a custom script to interact with one of our APIs. As part of this, we have to pass a JSON Web Token (JWT) to the API, and the JWT needs to be …Kyle Stadler-121148 35 views 2 comments 0 points Most recent by Jamal Akram General Technical Discussions -
Search report row selected listenerSummary addSearchReportValueSetListener issueContent Hi, I have a search report on my WorkSpace and i am trying to add a listener for "row selection". i used the "addSea…