Technical
Discussion List
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Compare Data Models?Summary: Did anyone ever figure out an easy way to compare two data models (Object Designer) of two environment? Content (required): We have developed (a lot!) in one of…Nika Gerson Lohman 27 views 3 comments 0 points Most recent by ShilohMadsen General Technical Discussions -
Custom Object max row size limitationContent Hello, As I understand, custom objects have a max row size data limitation of 32000 bytes. So, assuming someone is creating a-bunch of text fields at 255 charact…Kevin Browne-114907 61 views 3 comments 0 points Most recent by Nika Gerson Lohman General Technical Discussions -
Send Chat Survey to an External Chat BotHi, Is it possible to trigger the Website link type of Chat Survey from an external chat bot to get the feedback from the customer on the termination of chat conversatio…Padma Varadarajan 57 views 7 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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How to allow apostrophe in EmailAddressContent Hi, We have a PHP script which checks for the contact based on Email Address. One of the email address has an apostrophe which is a valid email address. But the …Umadevi Guduru 31 views 2 comments 0 points Most recent by Ralph Sunley General Technical Discussions
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Customise look and feel of Surveys in OSvCOverview Customers often prefer having their surveys branded similar to their actual web-sites in order to create a seamless experience to their end-customers. This arti…Dileep Mudadla-126032 127 views 5 comments 4 points Most recent by Justin_D General Technical Discussions
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Oracle Digital Assistant Best Practice Webcast Series starts September 6th 2022Summary: Join this 6 part series to get started with Oracle Digital Assistant. Content (required): Digital Assistant is an AI service that offers prebuilt skills and tem…Juergen Kress-Oracle 94 views 0 comments 0 points Started by Juergen Kress-Oracle General Technical Discussions -
Mask or redact certain words in Incident threadsIntroduction Customers sometimes include things they shouldn't e.g. bad language, passwords, etc. This Extension allows agents to redact the contents inside a thread. It…Dileep Mudadla-126032 37 views 0 comments 5 points Started by Dileep Mudadla-126032 General Technical Discussions
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Automatic Switch of Contact Primary Email based on Type of ContactScope This article aims at walking through an Email Switcher PHP code that can be used to flip the emails of the university student based on the Type of Student. General…Swathi Cherukuri-276698 83 views 0 comments 9 points Started by Swathi Cherukuri-276698 General Technical Discussions
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Supporting Standard Text Custom Object Variables in Incident Threads using ExtensibilityScope Using standard text in incident responses saves time, eliminates errors, and helps staff members respond to customers with consistent information. After your admin…Sangeetha Nair-Oracle 93 views 0 comments 8 points Started by Sangeetha Nair-Oracle General Technical Discussions
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When will you get rid of YUI and move to PHP 7+Summary: When will we move away from YUI and PHP 5? Content (required): I left my previous role and have started a new one where we are evaluating customer service solut… -
Chat Inlay CSS issueSummary: Chat Inlay CSS issue Content (required): Hi All, We have included embedded chat inlays on our vbcs home page and we want to do a css change to the pop up. Curre…
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Pop up message for missed attachment in outbound emailsContent : Hi All, We have a requirement to display pop up alert in the messages tab. When the user sends an outbound email and mentions about an attachment in the body o…KIRAN PRASANNA D 33 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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How to handle xml strings in Customer Portal code?Summary: I am creating a widget that checks the XML of an article if a certain field from the content-schema is filled and what it's value is. I do however have problems…Marco Klomp-223061 27 views 15 comments 0 points Most recent by Marco Klomp-223061 General Technical Discussions -
Knowledge Advanced - feedback procesSummary: Looking for option to configure communication between knowledge creator/owner and user that gave feedback (via incidents) Content (required): Hi, Am looking for… -
How is Co-browse quantified?Summary: How is Co-browse quantified? Content (required): I'm wondering if anyone knows how Co-browse is quantified as far as keeping track of how often it is used. For … -
Notification on customer portalSummary: the agent want to add notification icon on the customer portal and that notify them &pop up if a new product/category or answer added to the system by an admin,… -
How can i add the custom drop down only menu in workspace?Summary: I created a custom drop-down only menu in Custom Object from .Net, and I want to add it to my incidents workspace. But I am not able to see it from the Insert f…Vincent Lin 33 views 7 comments 0 points Most recent by Nika Gerson Lohman General Technical Discussions -
How to correctly display chat inlayI'm trying to implement a digital customer service chat inlay following the documentation at: However, after inserting the html snippet and the script provided on the do…Kevin Barrantes 64 views 4 comments 0 points Most recent by Kevin Barrantes General Technical Discussions
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File Attachment Agent console shows up for Inlay Chat but not from chat_launchSummary: File attachement icon for agent side shows for Agent when user is connected from Inlay but not from chat_launch form screenshot attached Not Working - Chat Init…
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Format Date field in Incident SummaryContent (required): Hi, We would like to have the date fields in the Incident summary page to have the placeholder like "_ _ / _ _ / _ _ _ _". Do we have any setup avail…Padma Varadarajan 27 views 9 comments 0 points Most recent by Justin_D General Technical Discussions
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Unable to get current thread content within BUI extensionSummary: I am trying to retrieve the current thread content(uncommitted) within BUI extension using the code snippet in the documentation. However, it doesn't seem to be…
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"Your current password doesn't match the one we have for you. Please re-type it."Summary: Using the EmailCheck widget to verify account / force login before submitting an application form. Content (required): Hi I have an application process where th…Patrick Duhaime 23 views 1 comment 0 points Most recent by Patrick Duhaime General Technical Discussions
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Content security policy issue while enabling Proactive ChatSummary: We are trying to enable Proactive chat on a Django application. We have enabled CSP(Content security Policy) for the Django application. This is throwing issues…
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Not able to query date/time field is null or notSummary: Content (required): I am doing a ROQL query in CPHP(v1.4) where I have a query like "Select * from CO.Tariff where CO.Tariff.End_Date is null" but it is returni…Rakesh Das-Oracle 27 views 1 comment 0 points Most recent by Rakesh Das-Oracle General Technical Discussions
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How to get Current Logged Account Information using Connect PHP ScriptSummary: Currently, I'm creating Custom scripts using PHP in File Manager. The purpose of this script is to capture the audit log or history of changes on Custom Object … -
Integrations to Customers/Suppliers with BiztalkSummary: Customer has Boundary applications route EDI document to Biztalk in their current system architecture. Biztalk layer transforms to Customer/Supplier Specificati…Sridevi K-Oracle 37 views 0 comments 0 points Started by Sridevi K-Oracle General Technical Discussions
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***MOVED Can we limit the number of records that are uploaded for File Imports in Import ManagementSummary: **CREATED NEW VERSION IN RECEIVABLES ** The CDM team is required to load a large number of records on occasion using Import Management. This is causing issues w…
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Update existing contact Country fieldSummary: Hi All, I would like to update the country for existing customers based on different Mailbox IDs. Can you please advise how to update country bulk for existing …Seethalakshmi S 38 views 3 comments 0 points Most recent by Seethalakshmi S General Technical Discussions -
automtic uploading Products,sub products, Catigories and questions and answersSummary: the customer is new to the knowledge base and want a way to automatic move their current knowledge Base to the new knowledge base by automatic create the produc…
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CPM Error:"creating default object from empty value"Summary: I'm having problems with a remarkably simple CPM. The CPM should look at the value of a custom field (address1), and copy that value into a custom object field …