Technical
Discussion List
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How-To Screen-Pop in BUIScreen-Pop is a useful feature that automatically open a relevant transaction screen (eg: customer 360 or an incident) in the agent console when initiated from a third p…Jacob George-Oracle 166 views 2 comments 1 point Most recent by Srinivas Parthasarathy General Technical Discussions -
Can I make a BUI Extension to step through thread entries?Summary: Can I make a BUI Extension to step through thread entries? Content (required): In the BUI Incident workspace, I'd like to add a button or shortcut for agents to…Andy Townshend 62 views 4 comments 0 points Most recent by Srinivas Parthasarathy General Technical Discussions -
Issue with converting CP to the latest framework (3.9)I am running into an issue with migrating one of our sites from framework 3.8 to 3.9. For now this is a blocking issue for us to migrate all sites. The issues lies in ou…Marco Klomp-223061 92 views 3 comments 0 points Most recent by Marco Klomp-223061 General Technical Discussions -
How to get uploaded file information in fusion backend table?Hi all, Is there any backend table which stored uploaded file information such as file id,file path and file owner shows in following page? I can't find some file in tab…
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Is there a way to create a corelated work order to a new Service Request using system setup?Summary: Need to always have a Work Order for every SR the engineer create. is there a way to set it up as a template (same as tasks template) Content (required): the fl… -
Custom Scripts curl response header missing??Summary: Attempted to make a curl request to a resource that returns a bearer token as an "Authorization" header in the response. Does Oracle strip response headers in n…Zach Cordell-163312 62 views 1 comment 0 points Most recent by Marco Klomp-223061 General Technical Discussions
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Oracle B2C Service Unable to Create an Automated Agent SessionSummary: I am having issues being authenticated when calling the createAutomatedAgentSession endpoint for the REST API for Chat in B2C Service, and receive an error 403.…
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How to check arguments meaning of process?Hi All, After I scheduled a process , there will show arguments in process detail. Where can I find the exact meaning of every arguments? Thanks in advance.
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How do I get publishing a draft answer to trigger advanced business rules?Summary: We are using Answer versioning for creating draft versions of answers for review prior to publication. We also have advanced business rules to force Answers to …Scott Heidenreich 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions -
Import/Export Pipelines for Creating Backup and Doing Restore of Customisations in a Test SiteTest site refresh is a common activity required to be done for when production site is upgraded to a latest version and for making the test site data in sync with produc…
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Training Site Refresh from Production using CI/CD PipelineHaving a dedicated B2C Service instance for agent's training needs is required regularly for some customers. This will be test site which would need to be recreated now …
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B2C Service Customisations CI/CD ProcessCI/CD based automated development process envisages faster and frequent delivery of software features to live production. With Continuous Integration (CI), code could be…Jacob George-Oracle 489 views 10 comments 1 point Most recent by Jacob George-Oracle General Technical Discussions
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Question regarding to Analytics for External DataSummary: Hi Guys and Girls, I am trying to create a simple BUI extension so that I can display external Data in a report. And I followed an Oracle receipt and Agent Brow… -
Service Cloud Adapter event listener in OIC not making connection to Service CloudSummary: We are attempting to utilize the Oracle Service Cloud (OSvC) Adapter event listener capability in Oracle Integration Cloud (OIC) to listener for contact creatio…
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Trying to figure out how to customize data that is retrieved through AjaxSummary: I am creating a custom widget to get my related answers, based on the standard OkcsRelatedAnswers-widget. We just upgraded to framework 3.9 and in 3.8 I could j…Marco Klomp-223061 51 views 4 comments 0 points Most recent by User_SEHME General Technical Discussions
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Interorg transfer run on the basis of price list?Summary: Interorg transfer run on the basis of price list my scenario is when we run the inter org process system pick the rate from the price list. Example: my price is…
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Hi, Is there a way to not send outreach email to contact which the contact are created by dat importSummary: Hi Guys, Is there a way to not send outreach emails from the message template to the contact who are created by data import? We recently discover that when a co…Vincent Lin 41 views 2 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Upcoming webinar, May 25: Cloud Security Best Practices in B2C ServiceWe are pleased to announce our upcoming live webinar on "Cloud Security Best Practices in B2C Service", the latest offering from the CX Services Solutions Support Webina…Elaine Leffler-Support-Oracle 62 views 1 comment 0 points Most recent by Lakshay Bhalla General Technical Discussions -
Outlook server rule that stops auto-forward to CHATS for internal domain.Summary: Our department added in Outlook server a rule to prevent CHATS interface of creating incidents for one specific email. Before the rule implementation CHATS crea…
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Oracle Fusion-Application Composer Custom Objects - Migrations & Context-Based Control on its fieldsSummary: We have a requirement to store ~90k records into Application Composer Custom Object with approx. 70 fields (columns) in Oracle Fusion. This custom object will b…Veena Shinde 63 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Getting Answers based on the Product IDSummary: Fetching answers based on a dynamically received product ID. Content (required): I'm working on a widget that fetches the answers based on a dynamically receive…Rony Mathews 42 views 2 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions -
Organization-based service routingOur business has dedicated teams supporting key customers. Is it possible to route/assign incidents to specific agents based on a contact's email domain? Currently incid…ptolbert 32 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Oracle service cloud - create index on seeded objectSummary: Oracle Service Cloud (CRM- RightNow) We would like to create index on following 2 objects and columns. Both the objects are seeded. Please can you tell how to d…Priti Davda 32 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Can I preview Documents in content Library in BUI?Summary: Hello, We are using /cgi-bin/Interface.cfg/php/admin/ma/doc_preview_xml.php?p_doc_id=7960&p_c_id=1483630&p_media=2&p_stats=1&p_sid=abcdefghijkxw5eEQ9Xza~eN7sMrC…Paramesh Mallichetty 566 42 views 2 comments 0 points Most recent by Paramesh Mallichetty 566 General Technical Discussions
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Oracle Messaging can now be enabled for B2C Service Chat customers through Configuration AssistantWe are pleased to announce that Oracle Messaging, a key component of Oracle Service, can now be enabled for all Oracle B2C Service Chat customers through the Configurati…Elaine Leffler-Support-Oracle 42 views 0 comments 1 point Started by Elaine Leffler-Support-Oracle General Technical Discussions
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Is it possible to use analytics context createReport call to open a dashboard from a BUI extension?We have a BUI extension that calls analyticsContext.createReport using a report ID that's in a config value. We've created a dashboard that we want to use instead of a n…Eric Gottesman 32 views 1 comment 0 points Most recent by Eric Gottesman General Technical Discussions
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Data life cycle management Purge "Top Item Stats" tableSummary: Hi Guys, I wonder if is possible that I can purge "Top Item Stats" table in Data life cycle management? I don't seem to find the top Item Stats in the Custom ob…Vincent Lin 32 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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Application Composer: How to populate a dropdown list via WebserviceSummary: How to populate a DCL/dropdown list via Webservice Content (required): Under the ERP & SCM Cloud we have created a new Custom Object, and we need to populate so…
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Is that even possible that customer only receive the latest reply in Incident's email reply?Summary: Hi guys, Is that even possible that we only receive the latest reply in the Incident's email reply? Take below screenshot as example. You can see the email from…
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Check if Data Lifecycle Policies has runContent I created a DLM for a custom object but my reports still show data that should have been purged. How can I check if the DLM has already run? Or when it is schedu…