Technical
Discussion List
-
How is Co-browse quantified?Summary: How is Co-browse quantified? Content (required): I'm wondering if anyone knows how Co-browse is quantified as far as keeping track of how often it is used. For … -
Notification on customer portalSummary: the agent want to add notification icon on the customer portal and that notify them &pop up if a new product/category or answer added to the system by an admin,… -
How can i add the custom drop down only menu in workspace?Summary: I created a custom drop-down only menu in Custom Object from .Net, and I want to add it to my incidents workspace. But I am not able to see it from the Insert f…Vincent Lin 3 views 7 comments 0 points Most recent by Nika Gerson Lohman General Technical Discussions -
How to correctly display chat inlayI'm trying to implement a digital customer service chat inlay following the documentation at: However, after inserting the html snippet and the script provided on the do…Kevin Barrantes 13 views 4 comments 0 points Most recent by Kevin Barrantes General Technical Discussions -
File Attachment Agent console shows up for Inlay Chat but not from chat_launchSummary: File attachement icon for agent side shows for Agent when user is connected from Inlay but not from chat_launch form screenshot attached Not Working - Chat Init…
-
Format Date field in Incident SummaryContent (required): Hi, We would like to have the date fields in the Incident summary page to have the placeholder like "_ _ / _ _ / _ _ _ _". Do we have any setup avail…
-
Unable to get current thread content within BUI extensionSummary: I am trying to retrieve the current thread content(uncommitted) within BUI extension using the code snippet in the documentation. However, it doesn't seem to be…
-
"Your current password doesn't match the one we have for you. Please re-type it."Summary: Using the EmailCheck widget to verify account / force login before submitting an application form. Content (required): Hi I have an application process where th…Patrick Duhaime 3 views 1 comment 0 points Most recent by Patrick Duhaime General Technical Discussions -
Content security policy issue while enabling Proactive ChatSummary: We are trying to enable Proactive chat on a Django application. We have enabled CSP(Content security Policy) for the Django application. This is throwing issues…
-
Not able to query date/time field is null or notSummary: Content (required): I am doing a ROQL query in CPHP(v1.4) where I have a query like "Select * from CO.Tariff where CO.Tariff.End_Date is null" but it is returni…Rakesh Das-Oracle 3 views 1 comment 0 points Most recent by Rakesh Das-Oracle General Technical Discussions
-
How to get Current Logged Account Information using Connect PHP ScriptSummary: Currently, I'm creating Custom scripts using PHP in File Manager. The purpose of this script is to capture the audit log or history of changes on Custom Object … -
Integrations to Customers/Suppliers with BiztalkSummary: Customer has Boundary applications route EDI document to Biztalk in their current system architecture. Biztalk layer transforms to Customer/Supplier Specificati…Sridevi K-Oracle 3 views 0 comments 0 points Started by Sridevi K-Oracle General Technical Discussions
-
***MOVED Can we limit the number of records that are uploaded for File Imports in Import ManagementSummary: **CREATED NEW VERSION IN RECEIVABLES ** The CDM team is required to load a large number of records on occasion using Import Management. This is causing issues w…
-
Update existing contact Country fieldSummary: Hi All, I would like to update the country for existing customers based on different Mailbox IDs. Can you please advise how to update country bulk for existing …Seethalakshmi S 3 views 3 comments 0 points Most recent by Seethalakshmi S General Technical Discussions -
automtic uploading Products,sub products, Catigories and questions and answersSummary: the customer is new to the knowledge base and want a way to automatic move their current knowledge Base to the new knowledge base by automatic create the produc…
-
CPM Error:"creating default object from empty value"Summary: I'm having problems with a remarkably simple CPM. The CPM should look at the value of a custom field (address1), and copy that value into a custom object field …
-
How to export all File Attachments using custom script in Service CloudHello Community, I am working on a challenging requirement were we need to download/export all the file attachments that currently exists in Service Cloud Instance using…Manjit SIngh Arora 3 views 2 comments 0 points Most recent by Manjit SIngh Arora General Technical Discussions
-
Problem loading CURL library in a Custom Script on May 2014Content Hello, I suppose I'll be the first to post in the new General Developer Discussions area so here goes.. I'm working on a May 2014 site and am building an integra…Kevin Browne-114907 45 views 8 comments 2 points Most recent by Elena Cavia Palacios General Technical Discussions
-
Is it possible to create an incident based on the incident that generates a survey response?Summary: We have a survey generated when an incident is closed, when the customer answer the survey We need to generate another incident if the calification of the surve…SUUM Technologies 3 views 1 comment 0 points Most recent by SUUM Technologies General Technical Discussions
-
Error in function Anonymous function jspdfSummary: Hi, Can someone please help me to fix my issue? Currently, I Have created a Custom Script Based on PHP but using Embedded JS. The requirement is to generate a P…
-
Issues with My Oracle Support?Summary: Is anyone else experiencing issues submitting an SR? I am, in the same sitting, typing out my problem summary and problem description, and selecting where the p… -
How to list the files in the temp directoryOur oracle contact has told us we have a lot of files in out tmp folder, and we should review and delete to stop this impacting performance. I have wrote a script which …spence_abcd0109uk 13 views 2 comments 0 points Most recent by spence_abcd0109uk General Technical Discussions
-
TalentProfile: Unable to update Performance Rating using HDLSummary: Hello Everyone, I am facing an issue with Performance rating, like i am unable to update an existing performance rating of a person. Content (required): Includi…
-
what is effect of new vulnerability affecting Apache Log4jSummary: Content (required): December 10th, Oracle released Security Alert CVE-2021-44228 in response to the disclosure of a new vulnerability affecting Apache Log4j, ju…Ajay Yadav-140866 13 views 2 comments 0 points Most recent by KKalyan-Oracle General Technical Discussions -
Incident indexes exceededSummary Advice 15, effictive 30 max indexesContent Hi all, The current incident object allows (as of 21A) a total of 30 indexes. This was 23 in prior releases. Oracle su…Nika Gerson Lohman 11 views 1 comment 1 point Most recent by Tim Smith-Oracle General Technical Discussions -
How to Generate a PDF Document containing custom object and field information in Oracle RightNowHi, Can someone help me on how to generate a PDF Document containing custom object and field information in Oracle RightNow. There is requirement to generate a PDF Docum…Wildan Balfas 3 views 3 comments 0 points Most recent by Edson Junior, Oracle General Technical Discussions
-
Error running querySummary: Hello, I am getting " Error running query" when inserting a new custom object record because some Integer field is missing a default value, though, making it re…Sorins -Oracle 3 views 3 comments 0 points Most recent by Sorins -Oracle General Technical Discussions
-
BUI Analytics Extensions - Manipulate the values of a reportSummary Which parameter should I put in the .addTableDataRequestListener (Agent Browser UI Extensibility Framework)?Content I would like to manipulate the values of a re…Leonardo Santos 22 views 1 comment 1 point Most recent by Edson Junior, Oracle General Technical Discussions -
Is it possible to compare 2 fields in a condition creating an Email Template?Summary: I am trying to create an Email Template, I need a condition using 2 fields one in the Incident and the other in the Incident -> Contact. I only find the way to …
-
CPM Error - Address CreationSummary: I'm trying to set "Country" value to the Contact Address Standard Field through CPM. But CPM throws an error. Any idea will be helpful Thanks, Seethalakshmi S C…Seethalakshmi S 3 views 8 comments 0 points Most recent by Seethalakshmi S General Technical Discussions