Engagement Cloud
Discussion List
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How to know what live agents are available and online for chatSummary: We have deployed Web Chat for Service with Oracle Digital Assistant integration and different queues based on the country. We would like to know what are the li…Calin Pavel 41 views 6 comments 0 points Most recent by Corey Brew-Oracle Reporting & Analytics for Fusion Service -
Add otbi report in a DCS appContent Hi, We are trying to add OTBI reports in a DCS application. We tried using iframe using the analysis URL but are only able to view the report data if I am logged…ShreySH-Oracle 34 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Reporting & Analytics for Fusion Service -
Actionable infoletSummary: Actionable infolet Content (required): Hi, Is it possible to build an actionable infolet for Service request? Version (include the version you are using, if app…User_9UU2H 21 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Reporting & Analytics for Fusion Service -
Not able to print parameter values in BIP report, using if condition in Excel rtf templateUsing if condition in excel template had validated values if parameter is null , should return all as values selected is ALL, see below All But when i am populating spec…Shahid Qureshi 4 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Reporting & Analytics for Fusion Service
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How to convert primary ledger currency balances to USD currency balance in Oracle FRS reports?Need to get the primary ledger currency balances to USD currency balance, based on 'Period Average Rate.'Fredrick Ignatius 23 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Fusion Service
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Support for Bank's Latest CiphersSummary: Support for Bank's Latest Ciphers Content (please ensure you mask any confidential information): I recently received an email from Bank regarding an update to t…Tauseef-Oracle 12 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Fusion Service
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Absence is wrongly calculating in OTBI reports when applied in advanced mode.Hi Folks, While submitting the absence in Advanced mode, the balance is calculating for whole week even if i apply for two days in a week. What might be the issue? Pleas…Raj_540 1 view 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Fusion Service
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Authentication issueDear All, I am currently utilizing basic authentication (username, password) to invoke a report and retrieve data from Visual Builder through the SOAP API. However, we h…George Mattar 11 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Reporting & Analytics for Fusion Service
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Metric Descriptions - Service Subject AreasSummary Descriptions of all the out of box metrics found in the 'Service - CRM Service Requests Real Time' and 'Service - CRM Service Request Lifecycle' subject areasCon…Anand DN-Oracle 56 views 2 comments 2 points Most recent by Jenny Truong-Scognamiglio Reporting & Analytics for Fusion Service
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How do I display the lookup code in a OTBI analysis?Summary How to display a custom fiel lookup code in a OTBI analysis?Content Hi, A client wants a OTBI report with columns that contain the lookup code of some account's …SUUM Technologies 420 views 4 comments 1 point Most recent by Roxana Oprean Reporting & Analytics for Fusion Service -
Workshop - A Modern Solution for your Oracle Cloud!Summary Derive greater value out of Oracle Cloud with our Next-Gen Managed ServicesContent If your company is like many others, you’ve invested in Oracle applications to…User_W4MMU 27 views 0 comments 1 point Most recent by User_W4MMU Reporting & Analytics for Fusion Service
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Send/Push BIP Report Extraction file to Oracle Cloud Infrastructure (OCI)Summary Send/Push BIP Report Extraction file to Oracle Cloud Infrastructure (OCI)Content Hi All, We need to send/push a Fusion BIP Report using standard scheduler option…Kasinathan Palanikumar - Oracle-Oracle 61 views 1 comment 3 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Fusion Service -
Let’s continue the conversation on B2B Service and Help Desk Analytics!Content Welcome to the forum dedicated to Reporting and Analytics for Fusion Service As more and more of you, our customers and partners, implement Fusion B2B Service, t…Anand DN-Oracle 166 views 0 comments 6 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service