Service Request Management
Discussion List
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Is there any way to restrict email id as per who has log in (as Agent) while composing the messageSummary: We have a requirement to restrict or display the email id of users as agent's whomsoever has been logged in the system and not the HR desk email configured in t…Bhawna Rawat 12 views 3 comments 0 points Most recent by Om Yadav-Oracle Visual Builder Studio for HCM -
How to report on Live Chat for Fusion Service wrap up resolution in OTBISummary: As part of our Live Chat for Fusion Service roll out in HR Helpdesk, we have built a suite of reports and dashboards that contain information on average wait ti…Jamie Kelly 31 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service -
Help with Due Date Fields in OTBI for SR MetricsSummary: Hi Team, I’m working on an OTBI report to capture: First Response Metric Breached – Count of SRs that have breached first response time Resolution Metric Breach…Vishal Purohit 21 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for Fusion Service -
Does HCM KM have an request intake feature?Summary: Implementing in our environment next year, and trying to streamline knowledge article requests. I wonder if HCM knowledge management has a content request intak… -
How to create a transmission of Consolidate Invoice with related childSummary: Example of invoice consoldated transmission with related child invoices Content (please ensure you mask any confidential information): Hi Oracle, we read a note…Demetrio Sottilotta 21 views 4 comments 0 points Most recent by AkshayThakur Transportation Management
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HDL eliminar supervisior en posiciónSummary: buenos dias, se requiere eliminar los datos existentes en el campo de manager (supervisor) en posiciones, para esto requiero una plantilla HDL que me permita de…Yudy Vanessa Sandoval Arango 21 views 4 comments 0 points Most recent by Yudy Vanessa Sandoval Arango HCM Data Loader (HDL)
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Reporting on Primary Contacts in OTBISummary: How can we join the CRM/Help Desk - Case Management Real Time (or Help Desk - HR Service Requests Real Time) subject area to another person based/Workforce Mana…Ben Gill 72 views 4 comments 0 points Most recent by Pallavi-Bhosale Reporting & Analytics for Fusion Service -
Need BI query or table for service request management offeringSummary: We need to create a BI report to show tickets that are yet not addressed for those requested /expected information is already provided. Content (please ensure y…hiteshsaroha 42 views 2 comments 0 points Most recent by MandeepGupta Reporting & Analytics for Fusion Service
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how to lock and unlock boxes using APISummary: Lock and unlock box throught by REST API. Content (please ensure you mask any confidential information): We need your help to know how to lock and unlock boxes …