Category 271
Discussion List
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Any way to see "NEW" records while import?Content When we use data import wizard, we do have an option to see how many records are "New" and "Update". Is there any way to "view" the "New" records before importin… -
ServiceCloud AccessibilityContent Pursuing this via multiple channels, so for now just going to post a very simple question: Has anyone every dealt with accessibility of the customer portal? Spec… -
Can the Data Import Wizard update existing records?Content Hi, I read this in the Nov 14 documentation : Associated table mapping is applied only when the import creates new records. Such mapping is ignored when existing…
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Remove an interface name from Login dropdownContent Our OSC installation has multiple interfaces, Is it possible to remove an interface name from Agent console login window dropdown. Because it is defaulting to a … -
Newsletter: June 2015 Oracle Service Cloud Product UpdateContent On behalf of the Oracle Service Cloud development team, I'd like to share with you the June 2015 edition of the quarterly Oracle Service Cloud Product Update. -
Set Default Value for a Survey QuestionContent Good Day, This maybe a simple question but I can't seem to figure it out. I have a survey question that I want to set the default value for it. I want it to popu…
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Combining two columns into one columnContent HI, Summary: I am creating a report using survey Questions.I want to show two survey answers in one column. For Example: Survey Questions Q1:languages(choices:en…
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Customer Portal Default Search BugContent Hi All, Can you please guide me if i am doing something wrong because in Default Customer Portal Search page in my Answers I have word "Magnets" When i Put Mag* …
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New incident on every customer emailContent Hi Guys, I am looking for something weird. My requirement is to create an incident on every customer email, whether its a new email or a reply to an existing inc… -
VCIO iPhoneContent Hi all! I would like to know if exist some documentation about VCIO to iPhone (App VCIO to iPhone). I found some articles and links about VCIO, but nothing relat… -
Brand new to Knowledge ManagementContent I'm our company's new Knowledge Management specialist and would appreciate your assistance in finding articles, resources, tidbits, to help get me started. I'm g… -
Answer views from the Syndicated Knowledge WidgetContent Hi, we have placed the syndicated knowledge widget on our main product site. It displays the top5 FAQ for certain category. Question: Is there a way to report on…Matthias Hintner-114146 26 views 2 comments 1 point Most recent by Matthias Hintner-114146 Agent Desktop
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Test Site -- Public facing??Content Maybe I'm missing something, but isn't it odd or even problematic that a --tst site is fully public facing? Sure, it's not necessarily easy to find the site as a…
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Does RightNow admin side support adding meta keywords / description?Content Does RightNow admin side support adding meta keywords / description? OR The only option is to add meta keywords and description in templates like this? Version …
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Viewing Answers with Guided-Assistance within the SmartAssistant windowContent Afternoon folks, We are currently experimenting with the use of in-line Guided-Assistance on our Knowledgebase Answers. This means that an Answer will consist of…
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Tracked Unsubscribe Link to Unsubscribe campaignContent I was wondering why it is not possible to create a tracked link, that is marked as an unsubscribe link, to a campaign page with user credentials. I have a setup … -
HTML answer hyperlinks indexed?Content Hi, I could not find anything saying explicitly whether or not the hyperlinks in HTML answers are indexed like URL answers or not? Do you know more about it? Att…
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Using RightNow for proactive social communicationContent Hi community, I am aware of the social monitor and the other social features of RightNow regarding monitoring and reaction of/to social media posts. But is it po… -
Where is the option to change survey invitation message template?Content Where is the option to change survey invitation message template? I see the option to change template for survey but NOT for template for invitation message. Can…
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Sending mail to a group of ContactsContent Newbie using OracleRightnow. We want to send an e-mail to all the customers who applied for a contract in particular Month. We would like to send it from Right N…
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Displaying a custom object field on front end Ask a Question pageContent Hi Does anyone know if its possible, out of the box, to display values from a custom object in a drop down menu field on the front end AAQ page and use this valu… -
Longevity of inline imagesContent When pasting HTML into the Incident editor (Feb '15), inline images are saved to the server with URLs such as the following. https://.custhelp.com/ci/inlineImage… -
Query : "Link to this Survey" LinksContent Hi, Version: 15.5 One of the ask from customer is to have an clickable image as part of email invitation to launch a transactional survey.According to them the d… -
Answer Watch Updated merge field in message templatesContent We are working on customizing the message template for the weekly answer notification emails. We had a customization in place to add a news area to the emails, w… -
Location of a PHP FileContent Good Day, I am trying to find out if I can edit the file that produces the attached window. The link is: https://.custhelp.com/cgi-bin/.cfg/php/admin/display/sur…
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Queries in upgrade processContent Hi, I have queries in the upgrade process. Once AgentDesktopApplication/CustomerPortal to a newer version, 1. What about the AddIns applied to the older version …
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Does Oracle Service Cloud support Release Management (ITIL) ?Content I have so many questions related Release Management (ITIL) in Oracle Service Cloud. Ability to log a Release so that changes can be identified and related to the…
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Not able to install Agent Desktop applicationContent Hi, I have the launch url to install Oracle Service Cloud Agent Desktop Application. I opened the launch url in IE latest version, but the button (Install Oracle…
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Export Business RuleContent Hello Service Cloud Team, I want to export all the business rule in excel format or any other format in my instance. Please help me here.
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Query on Financial Transactions in the Oracle Service Cloud if anyContent Hi, I have some queries on the Oracle Service Cloud (OSvC) in Financial Side. Does it support any financial transactions ? like say if we implement OSvC to any E…