Category 271
Discussion List
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Is there a way to add Chat fields to Incident WorkspaceSummary: Add chat fields to Incident Workspace Content (please ensure you mask any confidential information): Id like to add the chat termination event to the incident d…Marissa Gonzales 74 views 3 comments 1 point Most recent by Baljeet Singh-231094 Communication Channels -
Can we control/clear the default filters in the Knowledge panel?Summary: Currently when an agent opens the Knowledge panel a number of filters fill in by default. We want to stop the subject line filter from defaulting to the subject… -
Can agents add comments while referring candidate to requisition ?Hi, We have a client requirement where they want that agents through agent's login should be able to add comments while referring a candidate to the requisition or while…Nasrin Chauhan-Oracle 5 views 1 comment 0 points Most recent by SimranGulani Recruiting, Opportunity Marketplace
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How to use "Retrieve Disbursement Acknowledgments" to retrieve ACK files by configurationSummary: We would like to achieve use "Retrieve Disbursement Acknowledgments" process to retrieve ACK files returned by JPM bank automatically by configuration or custom…
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Update the forms section so that the scroll arrows are static similar to the News Section?Summary: Hi Is there a way to update the forms section so that the scroll arrows are static similar to the News Section? Right now, you must click in the space to receiv…
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Reporting for Agent Insight UsageSummary: Reporting for Agent Insight Usage Content (please ensure you mask any confidential information): Are there reports available to see when an Agent Insight is use…JLFolkman 46 views 1 comment 0 points Most recent by Lori W-Support-Oracle Reporting & Analytics for B2C Service