Category 271
Discussion List
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Notifications TypeSummary: what is the difference between all notifications type in the customer portal? Answer Notifications Product/Category Answer Notifications Discussion Notification… -
Knowledge Foundation vs Knowledge AdvancedSummary: Features comparison between Knowledge Foundation and Knowledge Advanced Content (required): Appreciate if anyone can share with me the comparison between KF and… -
Data Import in Contact Object using a custom fieldSummary: Hi All, I need to use Data Import in Contact Object using a custom field as the lookup ( no contact id to be used in data import) and update another custom fiel…
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How many profiles do we need?Summary: I'm trying to figure out, in furtherance of economy, how few profiles we need for our organization. Content (required): Greetings hivemind. In our organization,… -
No Contact rules(BUI) TriggeringSummary: Hi, I have a requirement where I will be updating a contact custom field with some value and then trigger business rule on that field(modified this edit) and th…
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Turn Off Enhanced Business RulesSummary: Turn Off Enhanced Business Rules Content (required): Hi All, Any references to how I can turn off Enhanced Business Rules. I would still like to compile and act…
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BUI get assigned account emailSummary: Fetch assigned account email Content (required): Hello everyone, I am new to BUI extensions. Was browsing community/documentation, but could not find relevant i…
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Tip Tuesday: Troubleshooting custom workspaces and workflowsSummary: Administrator wants to quickly identify the workspace an agent is using when a problem occurs Content: Most sites have many workspaces being used by various age…
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Use agent login on CPSummary: Is it possible to use the agent username/password to login to the CP? Content (required): I'm trying to create an internal site for our agents and was wondering…Mustafa Zubaidi-121692 21 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Agent Desktop -
Workflow set field value issues.Summary: Hi Guys, Iam trying to create an application feature under the contact. When my agent clicks the button in contact, it will bring the contact information into a…
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Hide/Show Products/Categories in workspace rulesSummary: I'm trying to figure out whether it's possible, via a workspace rule, to hide or show specific products or categories, depending on the logged in user or profil…
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REST API: Execute Analytics Reports and Custom scriptSummary: Getting column data via API Content (required): Hello everyone, I have this analytics report with some data. In one of the columns I am using custom script to e…
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ORACLE B2C SERVICE ZOOM INTEGRATIONSummary: Schedule and start Zoom meetings right from the Agent Browser UI, and associate the meetings with records. Before you begin you must: Enable the Zoom integratio… -
API TutorialSummary: i need any tutorial to understand REST API or SOAP API and how to connect them with service console and customer portal to fetch data from DB? Content (required…
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ReportsSummary: i try to display categories in the reports, i can do it, but there is a problem. the report display sub categories as a main categories and i want to display ca…
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Chat Custom ObjejctSummary: Expanding our field limit for chats. Content (required): We can make custom objects and relate them to incidents but we can't relate it to a chat workspace. We …
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APISummary: i want a clear answer about how using API to retrieve products and categories from their tables in DB and present them as a tree hierarchy. i try to understand …
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ho to place Survey data into a new incident?Hi everyone, My business needs data from the survey to be placed in a new incident that survey has created. I have an advanced mode Website link survey. It consists of a…Pawel Strychocki 11 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Agent Desktop
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Assign people to round robin logged inSummary: hello community I am setting up my incident queues and I have people assigned to this profile but they are not assigned while logged in I understand that round …
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Escalation Workflow for Automated Responses and Status Updates to IncidentsSummary: Escalation Workflow for Automated Responses and Status Updates to Incidents Content (required): We are looking to create an escalation workflow to send an autom…
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Fatal ErrorSummary: this is error is raised when i call the standard model 'Product'. Fatal error: Call to a member function model() on null of type E_ERROR. Content (required): th…
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Possible to assign queues based on a target volume allocation rate?Summary: Rule to assign incidents between 2 queues according to a set target allocation rate. Content (required): Hello all - we're looking for help setting up a rule to…
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Email auto response or auto replyContent Can someone guide me to where I can set up auto reply email to create a different message reply to be sent from each mailbox ? Version Service Cloud August 2016
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Database ConnectionSummary: i try now to connect to database in Rightnow using traditional way using PHP, to get data from database tables and present them. mysqli_connect(hostname, userna…
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Knowledge Advanced - Copy to clipboard seems not to work?Summary: Copy and paste from Knowledge Advanced to your clipboard seems not to work. Content (required): When you copy and paste text from within Knowledge Advanced, say… -
assigned queue with escalation rulesSummary: hello community I am creating business rules based on attention queues and those are working correctly but when I make escalation rules that when the incidents …
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Website Link Survey ExpirySummary: Content (required): Hi, I have couple of questions regarding Surveys: 1. Is it possible for a website link survey to get expired once it is submitted by the use…
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How to add a click able button on workspace that can open a new workspaceSummary: I am wondering how I can add a button on a workspace to open another workspace when I click that button. And when the new workspace is opened, can it auto-fill …
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Tip Tuesday – Hide or Disable Action Center on Browser UISummary: Users do not want to see the Action Center Content: The Action Center appears upon login to the Browser UI and shows recent items, quick create, notifications a… -
upload imagesSummary: what is the max size for the image that we upload on the webdav tool? Content (required): Version (include the version you are using, if applicable): Code Snipp…