Category 271
Discussion List
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Copy and Pasting from other Applications?Summary: Anyone else have issues copy & pasting text/images into Agent desktop from Outlook/Teams Chat? Are there any tips or workarounds? Thx Version (include the versi… -
is there a way to hide KB modules from agents and search until published date?Summary: Is there a way to hide KB modules from agents and search until published date? - From my understanding the PRIVATE status only hides them in Customer Portal. Ve…
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we need to display product& categories as a tree on customer portalSummary: we need to display the products& categories as a tree on the customer portal as in the below screen, is that possible Version (include the version you are using… -
I can retrieve user information when saving and closing my workspace BUT FROM A USER? from an Add-IHello. Currently I need to pause when creating a user from the desktop agent, based on a custom field (the ID of the employee/user), I need to get it and go to a client … -
Workspace scroll within BUISummary: In the BUI, when you have an incident open, the section at the top consumes much of the workspace you see. I know we can pop out the Message section to see it f…
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inset reports into customer portalSummary: can we insert the reports and view it into a customer portal our customer need to get reports on who view which answer and the frequency of viewing the answers …
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Remove Parent Child relationship via .Net Add-inSummary: Remove Parent-Child relationship via .Net Add-in Content (required): Hi All, We are trying to create a report command add-in that removes the association of a p…
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Report for all opt-in type fields for a customerSummary: How to create report to view all opt-in fields for a specific customer Content (required): We'd like to review all the custom opt-in fields for a specific custo…
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Possibility to restrict editing conditional sections for certain group of knowlSummary Is it possible with standard configuration or customization to make conditional sections only editable for specific (groups of) content editors?Content Hi there,… -
Move data from dev to productionSummary: we have three sites, dev, UAT and production, is there is an automated way to create all questions& answers manually on dev and attachments to the dev then move…
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Utilising "Add as text" on an incident message - can summary and question be removed without...Content so here is the basic scenario: An agent opens an Incident > Clicks on Messages > Clicks on Search Knowledgebase Searches for answer > and Clicks Add as text The … -
Pass an Incident data to a Survey - create an incident automatically when the survey is answeredHi everyone, Currently we have surveys that are sent through rules when an incident is closed with certain parameters, but we need to create an incident automatically wh…
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New Content Type added doesn't appear in other interfacesSummary: Content (required): Hi All, We have added a new content type and have assigned it to all the user group and have assigned the content of that content type with …
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Notify when a task is closedSummary: Hello. Is it possible to configure an alert that tells the incident owner that there is a pending task when an incident is going to be closed? Content (required…
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Is there a way to see which KA file attachment links were clicked?Summary: We are using Knowledge Advanced, and we have some answers with a lot of attachments. We want to know which ones are being used/clicked. I didn't know if I would… -
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Why are the date and time in my SR's always in PDT when I am based in UKSummary: I have started using osvc in demo support https://demosupport.custhelp.com/AgentWeb/ - I cant seem toi change the date and time format to UTC or BST - its all i…
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Is there a way to change the From field on the Answer Review Template?Summary Is there a way to change the From field on the Answer Review Template?Content Does anyone know if there is a way to change the From field on the Answer Review Te… -
How often does the search re-index Answers?Summary: How often does the search re-index Answers? Content (required): Does anyone know how often the KB search will re-index Answers? Version (include the version you… -
Answer are pasted to response thread via 'Add answer text' in a pre-defined formatSummary: Please advise where can we change and configure the layout/format of answer text, so that after clicking 'add answer text' in incident workspace, it is pasted i…
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Chat Agent File UploadSummary:Chat Agent File Upload Content (required): Hello, The custom configuration CUSTOM_CFG_CHAT_AGENT_FILE_UPLOAD_ENABLE is set to 1. I still don't see a paperclip in…
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Possible to give access to accounts but not delete?Summary: Possible to give access to accounts but not delete? Content (required): Is it possible to give a profile permissions to administer accounts without giving delet…
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Is it possible to populate additional fields on the creation page based on the DCL value selected?Summary: On Service request creation page, we have a standard DCL field named 'Category'. Based on the value selected in this DCL field, is it possible to populate addit…Shalini-Kumari-Support-Oracle 18 views 0 comments 0 points Started by Shalini-Kumari-Support-Oracle B2B Service
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Unpublished Date in Knowledge AdvancedSummary: Report required to show list of unpublished articles with the unpublish date Content (required): Currently trying to create report to show only un published KA … -
How to Edit Page after Unsubscribe Link is clickedSummary: How and where can you edit the language and imagery that user see after they click an unsubscribe link from a mailing Content (required): We noticed that the te…
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Service Cloud Integration with Microsoft 365Summary: Content (required): Hi All, I'm looking for some documentation on OSvC integrations with Microsoft 365. What level of Integrations OSvC have with Microsoft 365?…
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B2C Service - Browser User Interface DEMO - WebinarIf you want to explore more on this topic, I recommend you to attend the following Cloud Adoption Webinar, delivered by one of our Customer Success Managers: As part of … -
Knowlege creation & management, web inlays, self-service reports - WEBINARKnowledge Management in Oracle Service Cloud - If you want to explore more on this topic, I recommend you to attend the following Cloud Adoption Webinar, delivered by on…
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Ease of viewing images present as attachments in BUISummary: Possibility of viewing images attached in incidents in single window through navigation by arrow key. Content (required): Possibility to view all pictures in th…
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OSvC mailbox - OKA subscription notificationSummary is it feasible to know if an email has been sent to a recipient from OSvC mailbox?Content Customer needs to know if an email has been sent from OSvC mailbox. is …Francisco Caro Vida 8 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle Agent Desktop