Category 271
Discussion List
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Answer Reviewed Notification doesn't show Variable content from the Internal interfaceSummary: Our Answer Reviewed Notification is using the wrong interface when generating the email so the variables do not display in the Answer 'Solution' section of the … -
Escalation and SLASummary: Hi All , Is it possible to escalate the incident based on the Response and Resolution Intervals specified in the SLA attached to the incident? So ,we want the i… -
what is the difference between advanced and foundationSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Auto retire or re-instate articles based on categorySummary: Functionality to auto retire or re-instate articles based on category. Content (required): Is there a way to automatically retire or re-instate/re-publish an ar…
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Restrict non org email address in sending out an article via Email this PageSummary: Content (required): Is there a way to restrict the non org email address in sending out an article via "Email this page" link in customer portal? Version (inclu…
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Change name for custom object tabSummary: Please see attached screenshots. We want to display organisation name on a tab instead of current organisation id for engagement record. Please advice configura…
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don't create question , I can't ask question for visual builderdon't create question , ask question for visual builder
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Extraction of all articles from knowledge advanced in XML format.Summary: Export all the answers from knowledge advanced in XML format. Content (required): Hi Everyone, We have received a requirement to fetch the complete knowledge ar…
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Displaying dynamic logo at the top of Customer PortalSummary: Agents accessing the CP to view the OKA Content (required): My customer is using Customer portal in B2C service cloud and wants their agents to use CP to access…
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Scheduling in OSvC and Compressed CSV fileSummary: Content (required): We are using OSvC KA (but the same I encountered in KF) and I created the simple report. The results I wanted to be send via scheduling. Bec…
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Knowledge Advanced - possibility to use variables within your content?Summary: In Knowledge Foundation it is possible to define and use variables for your content, to easily change this variables across all the answers you used. Is this po… -
Guided assistant with associated answerSummary: Guided assistant with associated answer Content (required): We are creating some guided assistance for our site having two interfaces(English and Italian) and w… -
Is there a default font setting for Answers?Summary: Is there a default font setting for Answers? Content (required): Our business users would like to set a default font size and face for the text in Answers. Curr… -
Product Hierarchy Mandatory to lowest levelSummary: We are looking to make product hierarchy mandatory to the lowest level Content (required): We have our product Hierarchy down to level 3 and we want to make thi… -
How To read 21D (11.13.21.10.0)Hi Gurus, Not sure if i have picked up the right platform to ask this Question. My Question relating Oracle Fusion Version reading-->example: 21D (11.13.21.10.0), in thi… -
Content Expiration tasks not automatically assigned to Content OwnerSummary: Current implementation of Knowledge Advanced uses the Content Expiration task to generate a task when the content is 7 days from expiring. This process is worki… -
Decimal field is throwing notification errors while saving recordsSummary: Content (required): We have created some system attribute for incident object which are decimal data type as shown below when ever we save the record with value…
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Has the latest BUI update made the Redwood Theme default?It looks like the latest BUI update (Build 3.22.04.07-b0006) has made the Redwood Theme the default. Has this happened for anyone else too? It's not mentioned in the rel… -
Update Incident Escalation LevelsSummary: Update Incident Escalation Levels Content (required): Where in the OSvC console can I add or update the incident escalation levels, as used by the rulebase? See…
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Agent Browser UI for Faster Access to Your B2C Service DataSummary: With the Agent Browser UI, your team can user any internet-connected device to access and manage your B2C Service data. Content (required): To help you understa… -
Agent Scripts vs WorkflowSummary: Agent Scripts vs Workflow Content (required): Our organization recently implemented both Agent Scripting and Workflow into our OSvC instance, with the help of p…
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what is the correct headers to complete my cURL requestHoping someone can help. I have never used cURL in oracle before, and i think i just need a pointer I am running this script from the file manager i get the session ----…
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send SMS to customers/contactsSummary: customer want to use the rightnow to send SMS to contacts on mobile is that feature available regards, Alzahraa Sabry Content (required): Version (include the v…
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Does Answer Versioning delete the answers.expire value when Review is triggered?Summary: The answers.expire date is being set to null by the system. Content (required): We have turned on answer versioning. We are setting review dates (answers.expire… -
save articals without questions and answersSummary: the customer want to use knowledge Base to save articles and contents in html format but not as a question & answer... is that double and if yes under which cat…
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How to get the Super Admin credentialsSummary: Need help in identify and get the details on Super Admin. Content (required): We have upgrade requirement for our environment and we do not know who is the supe…Jayashankar Lingaiah-Oracle 12 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Agent Desktop
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Use Scheme attributes in reportSummary: Content (required): We are using KA and we created some custom attributes in Content Type schemes (see picture - for instance Article Source, Source Details, et…
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Business rule sending response shows twice in emailSummary: Applying a business rule to append and send response. Response text appears twice in email. Content (required): I've created a rule that will append standard te…
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change Esclation on message Templates into another nameSummary: we need to change the name of the Message Template as in the below is that double and how ?? thank you Content (required): Version (include the version you are …
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can one answer assigned to multiple agents or to all agents in a specific profileSummary: I need to assign one answer to multiple agents as I created a rule when the status changed to review the the answer assigned to the checker account, and he got …