Category 271
Discussion List
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Favorite Standard TextsSummary: With Standard Text, Agents when selecting a standard text using the right-side tool bar on the workspace. Is there a place to "Favorite" your most used standard… -
Facebook MessengerSummary: I have set up my Digital Agent to make it available via Facebook Messenger using the tutorial below. The configuration is based on creating a Facebook page. Is … -
Knowledge Advanced - report on meta informationSummary: Is it possible to report on meta information? Content (required): As part of a content type I created meta fields and I'd like to report on these. Is that possi… -
Workspace rule to assign an incident back to the agent who assigned it to meSummary: Content (required): Our agents frequently pass incidents back and forth reassigning them as tasks are completed. Is there a way to put a rule perhaps behind a b… -
sender is our own mailboxSummary: Our agents often forward an incident to one of our aliases that routes back to OSC instead of putting it in the proper queue. I know these are rightfully blocke…
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I want to make field mandatory in sales cloud with using groovy script .Summary: I want to make field mandatory in sales cloud with using groovy script, could you please help me with the script .(field =win/lose reason) Content (required): V…
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Automatically open aggregate child incident of object in workflowSummary: I am trying to implement a way to load an incident workspace from an aggregate parent object. The idea is that users can create a new Change Request straight fr… -
Workspace rule- display a message if an incident is forwarded to a specific addressSummary: I am trying to create a Workspace rule that will display a message box if the incident is forwarded to a specific email. The main reason is to solve/reduce the …
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Workspace Warning - No Country associated to contact recordSummary: We would like to have a workspace warning message when a contact does not have a country. I have created a rule based on Contact.Country is NULL to display a me…
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Configuration setting for responding to Closed IncidentSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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I have created a script in connect PHP API For Incidents Function and other custom Filed.Summary:I have created a script in connect PHP API For Incidents Function and other custom Filed. But the values are showing in numbers I want them in there names Conten…
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Consumer receiving response from different mailboxSummary: Hi All, Here my issue is, the consumer received an email response from German support agent team, but the email is sent from the Spanish Consumer care email add… -
Right Click actions menu in BUISummary: An agent is seeing different options when right clicking a report in BUI, than in .NET and i'm struggling to find out where to change it. Content (required): Wh… -
How to add discard filters for subject and bodySummary: I have a list of words supplied by our corporate communications team that are variations of curse words. They are asking that we not create an incident if the s…
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Need to verify surveys are being sent as designedSummary: We have a customer telling us they are not getting any surveys. I am looking to find a way to see all incidents and which incidents were sent a survey. I am not…
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How to change a value of a custom object based on a parent standard object valueSummary: We have the serious need to update a custom object that is related to a parent standard object. In this case it is specifically Content (required): Mobile asses… -
certificate error when installing Agent desktopSummary: Hi All, I am trying to install agent desktop but i cannot install it and getting the attached error but i can open Customer portal. Is it is a system issue? Con…Sathya Rajendran 52 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Agent Desktop -
How to not send a chat survey when the chat session is ended automatic ?Summary: I need a survey not to be sent when the chat is automatically disconnected due to inactivity. In the chat business rules, it is not possible to create condition… -
How to upload JMS Queue Message to oracle Service cloudHi community I have designed the JMS code and want to upload it to service cloud for it to consume the data can anyone guide me on how to achieve this Thanks
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how to find number of sales order created for particular opportunity for report in sales cloud?Summary: I am creating a report in sales cloud I need sales order count for particular opportunity Content (required): Version (include the version you are using, if app…
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When opportunity is created to direct sales it should get assigned to particular agent in salescloudSummary: how to assing the opportunity randomly Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that …
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Live Chat Monitor in BUISummary: We are looking to understand if a supervisor can conduct live chat monitoring in the BUI or is this only available in the Console? Content (required): Can you l…
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Contacts responding to Closed - Do not reopen incidentsSummary: We have a closed status that does not allow for re-opening the Incident from either a customer or Agent called Closed do not reopen. At closure the Customers ge…
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How do I stop the Custom Object Menu from reordering the menu items?Summary: Saving Custom Object Menu causes items to reorder Content (required): I have a custom object menu with around 50 items which I have ordered alphabetically. Howe…
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How many profiles do we need?Summary: I'm trying to figure out, in furtherance of economy, how few profiles we need for our organization. Content (required): Greetings hivemind. In our organization,… -
message template/auto response alignmentSummary: When a message is opened, the auto-response/message template is shown above, and then the original message is in the message thread. Is there a way to alter the… -
How to mail the same email address multiple times in 1 mailingContent Hi, Outreach query - If I try to use the data import wizard to contact a customer that appears in the CSV file more than once, it will never let you contact all …
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Error Sending email through Custom PHP ScriptSummary Failed: MailMessage::send failed: Application Error Description: default mailbox is not configured: 'from_address' is not set Content (required): I am getting th… -
Has the latest BUI update made the Redwood Theme default?It looks like the latest BUI update (Build 3.22.04.07-b0006) has made the Redwood Theme the default. Has this happened for anyone else too? It's not mentioned in the rel… -
Null Check for OIA attributeSummary: Null Check for OIA attribute Content (required): I want to set "NA" value in an attribute if it is null. I am trying to write a rule but its not working as expe…Anju Nair 21 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service