Category 271

Discussion List

• 
  Best Practices for Handling SMS in Oracle Service Cloud

  We are currently using Oracle Service Cloud and are looking to streamline our SMS communication process with customers. Specifically, when a customer sends an SMS with a…

  Received Response

  Prakash Dharamsodh 31 views 2 comments 0 points Most recent by Rajesh Reddy-Oracle Jun 24, 2024 4:50AMCommerce
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  Automatic Copies When Modifying User Type in OFSC

  Hello, Every time I change the User Type of a resource in Oracle Field Service Cloud (OFSC), an automatic copy of that resource is created. I don't understand why this i…

  Accepted answer

  SUUM Technologies 42 views 5 comments 0 points Most recent by Fernando Parreira-Support-Oracle Jun 7, 2024 1:47PMField Service
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  Unable to delete resource

  Hi everyone, I am having trouble deleting a resource in Oracle Field Service Cloud (OFSC). I have followed the steps described in the official documentation and also use…

  Accepted answer

  SUUM Technologies 21 views 2 comments 0 points Most recent by SUUM Technologies May 30, 2024 12:19PMField Service
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  How to map licenses to users

  A customer needs assistance to map 10 licenses to 20 users. See the request below. "'Company X' has 10 connected user licenses, which we intend to roll out to various us…

  Accepted answer

  rmunene 11 views 2 comments 0 points Most recent by rmunene Apr 8, 2024 12:02PMFusion Service