Category 271
Discussion List
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Synch user in accounts table to okcs_users table on changing namesCurrently, when you change, for example, your first or last name in the accounts table, these changes are not reflected in KA (the okcs_users table). As a result, when u…Hans_tkc 102 views 3 comments 0 points Most recent by Tim Smith-Oracle Reporting & Analytics for B2C Service -
Intelligent Advisor Workspace Control with SAML SSO X-Frame-Options DENYSummary: By default our IDP (ADFS) is blocking the use of the Intelligent Advisor control on our workspaces in production. This is because X-Frame-Options: DENY is in pl…CGS DBA 123 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service -
Addins and WorkspacesI need to run a report which shows what all workspaces are having a particular addin.How to find out what all addins are used in a workspace? Regards, MeeraMeera Saseendran T 71 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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how to capture case closure done through multi editI need to create a report to capture the details of incidents which are closed via multi edit. How to track this transaction?Meera Saseendran T 31 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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Can we hide/disable the seeded/default knowledge content types in HR Help Desk?Summary: Can we hide/disable the seeded/default knowledge content types in HR Help Desk? Content (please ensure you mask any confidential information): Following are the…
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How Oracle SaaS Teams Manage, Resolve, and Communicate Problem EventsProblem Event Management A problem event, sometimes referred to in industry as an incident, refers to an issue that might be a degradation in the performance of one or m…Melody Liu-Oracle 131 views 3 comments 2 points Most recent by Chynna Gibbs Fusion Applications Administration -
While updating a custom menu field in cutom object, menu field is not updatingI have used this script in my BUI while saving the record, but the menu field is not updating, for normal text fields i am able to update the data,can anyone please help…Haribabu Arigela 93 views 5 comments 0 points Most recent by Nika Gerson Lohman Intelligent Advisor for B2C Service
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Can't view newly published Knowledge article in RedwoodSummary: Which process do we need to run to view newly published Knowledge Article in Redwood UI? Because the process which we were running is not compatible with Redwoo…
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How to export a Multi Grid FRS report into an Excel where each of the grid is in different sheet?Summary: Had a requirement of having to export a multi grid FRS report into different sheets of the same excel workbook in the same order that the grids are placed in th…Amithhari 62 views 4 comments 0 points Most recent by Baidehi Nanda–Support-Oracle Reporting & Analytics for B2C Service
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Knowledge Authoring not appearing on the Knowledge sectionSummary: We are unable to see the 'Authoring' icon on the Knowledge section though all the relevant setup has been done. The additional functional priviledge of 'Knowled…
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Is it possible to give access to knowledge articles to only some customers/accounts)?Summary: Customer specific visibility for knowledge articles Content (required): Knowledge Management - Fusion Services and Digital Customer Service (Oracle Customer Por…MARIA BLANCH 72 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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How to Attach a File in Knowledge Authoring in 23D Application?How to attach a pdf file in Knowledge Authoring
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report that shows any Due date changes happened after october 1st 2024I need to create a report that shows any Due date changes happened after october 1st 2024. How to track due date changes?Please help. Thanks MeeraMeera Saseendran T 62 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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Email to Author once Knowledge Article is Published or UnpubSummary: Is there a way to send Email to Author once his Article or FAQ is published? Version (include the version you are using, if applicable): 24C