Category 271
Discussion List
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How do I use rules to force Answer review then unpublish if Answer hasn't been republished..Summary: We want to force answer review every 18 months, but leave answer public. If answer hasn't been republished within 24 months, then set status to Private to unpub… -
How can we import bulk of articles inside B2C RightNowSummary: Using B2C to import bulk of articles to use it in Knowledge Advanced Content (required): Dears, We are migrating current knowledge base to 'Knowledge Advanced' … -
Resize field on BUI workspaceSummary: Resize field on BUI workspace Content (required): Hi Guys, How can i edit the below field to look like the others in terms of size and position of the name tag … -
Can we notify agents with new articles automatically?Summary: New articles notifications Content (required): Dears, We have a requirement to notify our call center agents automatically once a new content is published on ou…
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Why is Last Published On date blank in all my public answers?Summary: We have over 1600 knowledge articles in our customer portal visible to customers but none of them have a Last Published On date even though they've been publish…
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DO NOT CREATE INCIDENT rule for duplicate contacts in Incident business rulesSummary: DO NOT CREATE INCIDENT rule for duplicate contacts in Incident business rules Content (required): Hello All, I have a site allowing duplicate contact email addr…
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There was an error scheduling deploy Exception - While Deploying Object DesignerSummary: We are facing "There was an error in scheduling deploy Exception" While Deploying in Object Designer. Content (required): Version (include the version you are u…
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Can I customize/add search filters in Knowledge AdvancedSummary: Add advanced search filters Content (required): Dears, We need to add some search parameters to knowledge tab not just searching with keywords as attached, for …
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Display of chat buttonHi, I would like to change the CTA of the chat button on our site to make it smaller, without text and a different icon. How can this be done?
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Intermittent Console crash on VM MachinesSummary: Our Staff on VM experience intermittent crashes of the console through out the day, 3-10 times enough to become an annoyance. Content (required): These console …
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Rule QuestionSummary: I'm looking for how to set up a rule to route the incident to the correct queue. Content (required): We want to route to a specific queue if "Action Form" is in… -
Outreach notifications keeps appearingHi All, I have unchecked all the checkboxes for "Outreach" under Administrator Notification in Message Templates, still I am getting those outreach notifications. Below … -
Clear Escalation LevelSummary: Clear Escalation Level Content (required): Hi All, I used this answer:https://cx.rightnow.com/app/answers/detail/a_id/7815 to apply Clearing escalation rules be…
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Response window font sizeSummary: Response window font size Content (required): Hi, Has anyone experienced an issue with font size like in the image attached. What would be the issue and how do …
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RemovedSummary: Content (required):Removed Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicabl…
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Reminders for Transactional Survey until it is completedContent Dear All, Need help in Transactional Survey configuration. We are using Business Rule to Send the Transactional Survey when Incident is solved and it sends email…
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Event Listener when Incident Private note is addedSummary: Add Event Listener when Private note is added Content (required): Hello all, We have added addFieldValueListener for Thread.Chanel change. Basically when Thread…
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Prevent SLA and escalation rule triggering twiceSummary: Prevent SLA and escalation rule triggering twice Content (required): Hi, I created a set of sla and call escalation rules in the inprogress state. both seem to …
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Set answer access level to Unspecified via APISummary: Hello all, We have a 1000 answers we need to change access level for all of them. Content (required): I am planning to use API and run a collection to update ac…
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Co-browse not workingSummary: Co-browse not working Content (required): Good morning. We are attempting to use Co-browse in a test environment. We have configured the widget in the Livelook … -
When will the desktop/.NET version be deprecated, if at all?As the question asks: When will the desktop/.NET version be deprecated, if at all? -
404 on this communityOn cx.rightnow.com, when I click on the link to come here (https://community.oracle.com/customerconnect/categories/cx-b2c-service) I get greeted with a 404
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How to Get Survey Question Results for a Particular Date RangeSummary: Report on survey results for a particular question during a specified date range. Content (required): Report ID 7029: Survey Questions We would like to modify t… -
Impacts of changing lookup fieldSummary: Content (required): We have a fairly large database in our Service Cloud site and are often required to migrate data to other sites. Up until this point, the Lo… -
Turn Off Enhanced Business RulesSummary: Turn Off Enhanced Business Rules Content (required): Hi All, Any references to how I can turn off Enhanced Business Rules. I would still like to compile and act…
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Open Separately - BUI Incident limit 10Summary: On the .NET console, there is no restriction when opening multiple incidents using the Open Separately function. On BUI, if you select more than 10 incidents, t… -
SLA Instance not applying to an incidentSummary: SLA Instance not applying to an incident Content (required): Hi Guys, I created business rules rules to apply sla instance once a field value is selected on the…
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Receiving an application error while deploying custom objectsSummary: While deploying a custom object I'm getting an oracle service cloud error"There was an error scheduling deploy exception" Content (required): Hi All, When deplo…
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Change Time settingsSummary: How to change time settings in instance Content (required): Hi All, How do I go about changing the time so that it matches my timezone. The time stamps in trans…