Category 271
Discussion List
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How to disable WalkMe using Profile Values?Hello Experts, Our system currently has WalkMe enabled for Dev4, Dev8, and Prod environments for US. Although WalkMe is enabled, the pop-up of "Need Help" does not displ…JustinneOna 21 views 1 comment 0 points Most recent by Deaconu Constantin Valentin-Oracle Human Capital Management -
How to bring contacts from AR(account Receivable) to B2B service fusion? Please guide meSummary: How to bring contacts from AR (account Receivable) to B2B service fusion? Please guide me Content (please ensure you mask any confidential information): Version…Siddharth Bhamare 1 view 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How Will Access to Out of Office Functionality enabled in browser same as DesktopI have enabled Out Of Office Functionality on the Desktop, but not reflected in the Web browser UI. What are the steps needed to do to get that functionality? Thank you …SowmyaReddy 21 views 2 comments 0 points Most recent by SowmyaReddy Reporting & Analytics for B2C Service -
Standard Content Type not visible when creating articles in Knowledge using Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
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how to create multi edit reportSummary: I need to create report for editing a contact of a incident. For that I need to enable that report with multi edit. How to do that? Regards, MeeraMeera Saseendran T 11 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Best Practices for Handling SMS in Oracle Service CloudWe are currently using Oracle Service Cloud and are looking to streamline our SMS communication process with customers. Specifically, when a customer sends an SMS with a… -
Automatic Copies When Modifying User Type in OFSCHello, Every time I change the User Type of a resource in Oracle Field Service Cloud (OFSC), an automatic copy of that resource is created. I don't understand why this i…XUM TECHNOLOGIES 41 views 5 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
How to get a count of the knowledge articles currently available in Knowledge AdvancedSummary: I need to get a count of the knowledge articles currently available in Knowledge Advanced Content (please ensure you mask any confidential information): Version…Meera Saseendran T 1 view 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Unable to delete resourceHi everyone, I am having trouble deleting a resource in Oracle Field Service Cloud (OFSC). I have followed the steps described in the official documentation and also use…
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I need to track email sent activitySummary: I have couple of invalid email adresses. I need to create a report which shows incident list which sent emails to these invalid emails. Content (please ensure y…Meera Saseendran T 11 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service