Category 271
Discussion List
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CCing multiple addresses in BUISummary: Content (required): In the .net version we used to be able to enter several email addresses separated by a semicolon in the cc field. I don't see a way to do th… -
Oracle B2C Service Customer User Forum: Improving the efficiency and productivitySummary: Join us for this Oracle B2C Service Customer User Forum webinar. Please register for one of the sessions based on your region Content (required): Your agents ne… -
Send Notification to all agents when new Product/Category or Answer CreatedSummary: the agents need to get notification when new Product/Category or Answer Created is that possible and how? Content (required): Version (include the version you a… -
Importing/copying Opportunity StrategiesSummary: How to copy/duplicate/import Opportunity tracking Strategies Each year we create new strategies (with multiple stages in each) that are very similar , often onl… -
Automatic send Notification when create Product, Category or Puplish an answerSummary: we need to automatic send Notifications when any new product, Category or new Answer or even we edit an existing answer is that possible Content (required): Ver…
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Organization Relationship for Guest UsersSummary: How do I create a relationship between a guest user incident to an existing organization without making the user a contact for that organization? We have user t…
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You’re Invited! Help Us Improve Our Knowledge Authoring DocumentationOracle Knowledge Management is a knowledge base solution that answers users’ questions efficiently and consistently across multiple channels while accelerating the issue…Cyndi Lambinicio-Oracle 22 views 0 comments 0 points Started by Cyndi Lambinicio-Oracle Agent Desktop -
Form in Oracle RightNow consoleSummary: I would like to create form as following for preventive maintenance in Oracle Rightnow i have an idea Form wizard: when the agent create new preventive maintena…
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how to give specifiq questions/Answers Priority to appear FirstSummary: is that could be controlled from admin side to choose specific Answers to appear First or even from BUI to be presented beside the most recent answers? Content …
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i need to add/Remove filter from search screenSummary: I need to remove/edit/add Filters on the search screen as in the below screenshot also to edit the status contents to make some fields not visible to some profi…
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Configuring Agent Insights With a 3rd Party Service For B2C ServiceSummary: Agent Insights provides service professionals with real-time contextual guidance to efficiently resolve customer incidents by leveraging data from external sour… -
Published Answer are not showing result in the Customer PortalSummary: Hi All, We have 2 instances, Test and Production with the same answers. In the test instance, answers are shown in the customer portal but we tried with the sam… -
SLA Response Due Date are not populating automaticallySummary: Content (required): Hi All, Here my issue is, I'm getting an Incorrect date in Initial Response Due. I have configured 600 in Response Requirement, but at an in…
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Filter on Search Report not work for Object Menu AssociationSummary: We are facing an issue while filtering data on the search report based on the values selected in the workspace. Please find the image (Image01.jpg) attached, cu… -
Refresh of Production SiteSummary: Wondering if there is a refresh limit. Content (required): Does anyone know if there is a limit to the number of times we can refresh (clone) our production sit… -
Copy to Text to Clipboard is grayed outSummary: We have a field, Parent Ref# that when you select the commands we have Clear, Open, Add new, Show Recent Items all working but Copy Text To Clipboard is grayed … -
Duplicate contacts when using Data Import GuideSummary Contacts are registrered as duplicated even though e-mail exists in different interfaceContent Hi! We have one Service Cloud client, but three interfaces, in tha… -
Notifications giving cryptic messages. How do I see the details?Summary: My notifications are stating application errors are occurring, but none of the logfiles have any content. Content (required): How do I find out what "new errors… -
Visual Indicator for Custom Field on IncidentSummary: Value on a custom field to be visual indicated to be more noticeable by agent Content (required): Is there a way to have a visual indicator (Highlight, flag, ic…
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AvatarSummary: We are looking for a customer project to have an avatar associated with the chatbot. We are looking for reality avatar, like in this video (https://youtu.be/m8i…
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REST API - create organizations with multiple SLA instancesHello, Summery: we have a need to create 100+ Organisations with multiple SLA instances for each one of the organizations. Problem: data import wizard does not have para…
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Combine 2 columns in custom reportSummary: I am trying to combine 2 matching records in 1 row. Content (required): Hi, I am working on getting a survey sent and received dates, based on transactions type… -
BUI Chat Toast notification visibilitySummary: Can the chat toast in BUI pop up in the forefront? Content (required): The chat toast is only visible when on the OSC BUI tab. If you move away from that tab yo…
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Expression using last function with threads channel idSummary: Hello all, I have a report with some incidents. My goal is to add a column to this report and display a custom value in it based on last threads channel id. For…
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Answer Visibility CheckSummary: End-User Visibility check happens on one instance but not the other. Content (required): One of our instances is giving an end-user visibility dialog upon savin…
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Best Practice for Article LengthIs there a recommendation for what an ideal article length should look like? Content (required): Version (include the version you are using, if applicable): Code Snippet…
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Incident Workspace driven from a custom objectHello all, One of the use cases that we are to implement is having a new process given to the service agent to create a new preventive maintenance service for the contac… -
Incident immediately goes away in BUISummary: Incident immediately goes away in BUI Content (required): We have one user that opens an incident in BUI and gets a quick blip of the incident before it goes aw…
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Incidents Escalated at the same time yet have different timingsSummary: Incidents Escalated Content (required): Hi All, I created escalation rules for incidents that should escalate some time after incident created date :Priority (a…
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How can I setup SLA to "pause/stop the resolution time clock" when On hold (Waiting Status)?Summary: There is a requirement from our users that if the incident status is On hold (Waiting), the SLA resolution time should pause, meaning the resolution due date sh…