Category 271
Discussion List
-
Consumer receiving response from different mailboxSummary: Hi All, Here my issue is, the consumer received an email response from German support agent team, but the email is sent from the Spanish Consumer care email add… -
Right Click actions menu in BUISummary: An agent is seeing different options when right clicking a report in BUI, than in .NET and i'm struggling to find out where to change it. Content (required): Wh… -
How to add discard filters for subject and bodySummary: I have a list of words supplied by our corporate communications team that are variations of curse words. They are asking that we not create an incident if the s… -
Need to verify surveys are being sent as designedSummary: We have a customer telling us they are not getting any surveys. I am looking to find a way to see all incidents and which incidents were sent a survey. I am not… -
How to change a value of a custom object based on a parent standard object valueSummary: We have the serious need to update a custom object that is related to a parent standard object. In this case it is specifically Content (required): Mobile asses… -
certificate error when installing Agent desktopSummary: Hi All, I am trying to install agent desktop but i cannot install it and getting the attached error but i can open Customer portal. Is it is a system issue? Con…Sathya Rajendran 53 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Agent Desktop -
How to not send a chat survey when the chat session is ended automatic ?Summary: I need a survey not to be sent when the chat is automatically disconnected due to inactivity. In the chat business rules, it is not possible to create condition… -
How to upload JMS Queue Message to oracle Service cloudHi community I have designed the JMS code and want to upload it to service cloud for it to consume the data can anyone guide me on how to achieve this Thanks
-
how to find number of sales order created for particular opportunity for report in sales cloud?Summary: I am creating a report in sales cloud I need sales order count for particular opportunity Content (required): Version (include the version you are using, if app…
-
When opportunity is created to direct sales it should get assigned to particular agent in salescloudSummary: how to assing the opportunity randomly Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that …
-
Live Chat Monitor in BUISummary: We are looking to understand if a supervisor can conduct live chat monitoring in the BUI or is this only available in the Console? Content (required): Can you l…
-
Contacts responding to Closed - Do not reopen incidentsSummary: We have a closed status that does not allow for re-opening the Incident from either a customer or Agent called Closed do not reopen. At closure the Customers ge…
-
How do I stop the Custom Object Menu from reordering the menu items?Summary: Saving Custom Object Menu causes items to reorder Content (required): I have a custom object menu with around 50 items which I have ordered alphabetically. Howe…
-
How many profiles do we need?Summary: I'm trying to figure out, in furtherance of economy, how few profiles we need for our organization. Content (required): Greetings hivemind. In our organization,… -
message template/auto response alignmentSummary: When a message is opened, the auto-response/message template is shown above, and then the original message is in the message thread. Is there a way to alter the… -
How to mail the same email address multiple times in 1 mailingContent Hi, Outreach query - If I try to use the data import wizard to contact a customer that appears in the CSV file more than once, it will never let you contact all …
-
Error Sending email through Custom PHP ScriptSummary Failed: MailMessage::send failed: Application Error Description: default mailbox is not configured: 'from_address' is not set Content (required): I am getting th… -
Has the latest BUI update made the Redwood Theme default?It looks like the latest BUI update (Build 3.22.04.07-b0006) has made the Redwood Theme the default. Has this happened for anyone else too? It's not mentioned in the rel… -
Null Check for OIA attributeSummary: Null Check for OIA attribute Content (required): I want to set "NA" value in an attribute if it is null. I am trying to write a rule but its not working as expe…Anju Nair 27 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service
-
Adding emails to mailbox discard filterSummary: Adding emails to mailbox discard field Content (required): Hello, I'm wondering if anyone knows whether or not I can use a wildcard (*) when entering an email a… -
Chat Custom ObjejctSummary: Expanding our field limit for chats. Content (required): We can make custom objects and relate them to incidents but we can't relate it to a chat workspace. We …
-
Notifications TypeSummary: what is the difference between all notifications type in the customer portal? Answer Notifications Product/Category Answer Notifications Discussion Notification…
-
Add attachments as linkSummary: how can add attachments as a link in answer content? Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code …
-
What is the maximum rows limit for Contact List table?Summary: Maximum rows limit for contact list. Content (required): I wanted to understand if there is any rows limitation for the contact list object. If there is a limit…
-
Conditional SectionSummary: i try to use conditional section to view this answer to specific team, but it does not work. can any one help me? Content (required): Version (include the versi…
-
Edit Email TemplateSummary: how to edit and customize email template in the service console? Content (required): Version (include the version you are using, if applicable): Code Snippet (a…
-
Knowledge Foundation vs Knowledge AdvancedSummary: Features comparison between Knowledge Foundation and Knowledge Advanced Content (required): Appreciate if anyone can share with me the comparison between KF and…
-
Data Import in Contact Object using a custom fieldSummary: Hi All, I need to use Data Import in Contact Object using a custom field as the lookup ( no contact id to be used in data import) and update another custom fiel…
-
No Contact rules(BUI) TriggeringSummary: Hi, I have a requirement where I will be updating a contact custom field with some value and then trigger business rule on that field(modified this edit) and th…
-
Turn Off Enhanced Business RulesSummary: Turn Off Enhanced Business Rules Content (required): Hi All, Any references to how I can turn off Enhanced Business Rules. I would still like to compile and act…